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Technical Support Associate Jobs in Ottawa, IL (NOW HIRING)

Constellation Energy

Sr Turbine Equip Specialist

Wedron, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

Constellation Energy

Sr Turbine Equip Specialist

Mazon, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

Constellation Energy

Sr Turbine Equip Specialist

Morris, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

Constellation Energy

Sr Turbine Equip Specialist

Seneca, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

Constellation Energy

Sr Turbine Equip Specialist

Ransom, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

Constellation Energy

Sr Turbine Equip Specialist

Verona, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

Constellation Energy

Sr Turbine Equip Specialist

Newark, IL · On-site

$117K - $131K/yr

Primary Purpose of Position Performs advanced technical/engineering problem solving in support of ... Associate's degree with 7 years of related experience OR * High school diploma/GED with 9 years of ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ottawa, IL

Technical Support Associate information

See Ottawa, IL salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Ottawa, IL is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Ottawa, IL look for? The top searched job categories for Technical Support Associate jobs in Ottawa, IL are:
What cities near Ottawa, IL are hiring for Technical Support Associate jobs? Cities near Ottawa, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Maintenance Technician - Pitman Nights ($1,500 Sign-on Bonus)

Mars

Yorkville, IL • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Mars Inc. rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

122nd of 436 rated food and drinks producers

Job description

Job Description:

The purpose of a Maintenance Technician is to maintain conditions of operating equipment. Repair or replacement of failed components, the ability to troubleshoot unknown issues with equipment, and make adjustments to centerline operational output of assigned equipment.

Perform mechanical and electrical P.M.s on various manufacturing and packaging equipment and electrical panels. Document WO's/PM using a computerized maintenance management system.

Troubleshooting and repairing routine electrical and mechanical problems on assigned equipment, conducting preventative maintenance, and supporting Operations in equipment setup and changeover.

Participate in MSE teams, train operators in AM activities, and conduct Breakdown Analysis.

What are we looking for?

Education & Professional Qualification

Minimum:

  • High School Diploma or equivalent.

Preferred:

  • Associate's degree in a technical discipline, preferably in Industrial Maintenance/Technology.

Knowledge/Experience

  • Technical degree/trade certification or 2 years or equivalent manufacturing technician experience required.

  • Successful completion of Mars Apprenticeship Program or Co-op.

  • Possess a fundamental understanding of electrical, hydraulic and pneumatic schematics and mechanical drawings in order to solve problems in a timely manner.

  • Ability to troubleshoot ac/dc electrical components including motor starters, switches and

  • sensors found on all assigned equipment using basic test equipment such as multi-meters and amp probes.

  • Ability to troubleshoot basic pneumatic and mechanical drive systems at the component level on all assigned equipment; i.e. sorting systems and palletizing robots.

  • Ability to work a flexible schedule as needed to support production needs and to conduct multi-task work in a very fast paced work environment

  • Willingness to develop required technical skills in welding, basic machinist and fabrication/layout skill sets.

Preferred:

  • Possess an advanced understanding of ac/dc electrical (up to 480 volt 3 phase), hydraulic and

  • pneumatic schematics and mechanical drawings in order to solve problems in a timely manner.

  • Possess PLC/ Instrumentation troubleshooting skills.

What will be your key responsibilities?

  • Own PM systems for the Line, focusing on Maintenance Planning and Scheduling and

  • Breakdown Elimination DMS's.

  • Drives results in Planned and Unplanned Downtime, and owns:

  • Maintain & Repair costs for line

  • Planned Maintenance and PM compliance.

  • Breakdown reduction

  • Technical expert of related equipment and discuss, coach, and train technicians and operators

  • on this equipment.

  • Owns Anomaly Handling DMS

  • Makes business decisions based on quantitative and qualitative data analysis.

  • Participates in the development and owns portions of the Line's 90-Day loss-elimination plans. Represent maintenance team in the daily FMOS meetings. Provides performance data for

  • selected machines and communicated action plans and completed work effectively

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry-competitive salary and benefits package, including a company bonus.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience.The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits.Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 34.09 - USD 46.87Employment Type: FULL_TIME

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