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Technical Support Associate Jobs in Ottawa, IL (NOW HIRING)

RWE

Sr HSSE Project Execution Associate

Morris, IL

Supports and implements the HSSE management system, processes, and programs while driving adherence ... Understanding of business model, regulatory, and technical developments, as well as potential ...

Advantech

Associate Software Engineer I

Ottawa, IL · On-site

$70K - $80K/yr

Associate Software Engineer Location(s): Ottawa, IL Compensation: $70,000-80,000 About this ... technical software designs. * Design, develop, and maintain Board Support Packages (BSPs) for ...

Grainger Businesses

DC Maintenance Technician II

Minooka, IL · On-site

$26.92 - $40.38/hr

... technical support and inventory management. In the Endless Assortment segment, Zoro.com offers ... Maintain all PIE fleet and associate assets, including picking cars, batteries, battery changing ...

Grainger Businesses

DC Maintenance Technician II

Minooka, IL · On-site

$26.92 - $40.38/hr

... technical support and inventory management. In the Endless Assortment segment, Zoro.com offers ... Maintain all PIE fleet and associate assets, including picking cars, batteries, battery changing ...

Advantech USA

Associate Software Engineer I

Ottawa, IL · On-site +1

$70K - $80K/yr

Associate Software Engineer Location(s): Ottawa, IL Compensation: $70,000-80,000 About this ... technical software designs. * Design, develop, and maintain Board Support Packages (BSPs) for ...

Trimedx

Biomedical Technician II

Peru, IL · On-site

$27 - $31/hr

... supporting each other * Associates look forward to coming to work each day * Every associate ... Responsibilities Technical Service - 40% * Perform performance assurance (PA) inspections ...

TRIMEDX Holdings

Biomedical Technician II

Peru, IL

$27 - $31/hr

... supporting each other * Associates look forward to coming to work each day * Every associate ... Responsibilities Technical Service - 40% * Perform performance assurance (PA) inspections ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ottawa, IL

Technical Support Associate information

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$56

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Ottawa, IL is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Ottawa, IL look for? The top searched job categories for Technical Support Associate jobs in Ottawa, IL are:
What cities near Ottawa, IL are hiring for Technical Support Associate jobs? Cities near Ottawa, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Retail Sales Associate - Part-Time

Maurices Incorporated

Peru, IL • On-site

$15 - $15.30/hr

Part-time

Re-posted 2 days ago

Maurices rating

5.7

Company rating: 5.7 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

65th of 104 rated fashion retailers

Job description

Brand Overview:
At maurices, we're all about feel-good fashion for real life. We're committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend-and all of life's adventures in between. With inclusive sizing from 0-24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more.
We've been doing this since 1931, and today you'll find us in over 800 communities across North America and online at maurices.com. At maurices, it's more than clothes - it's where fun, friendship and fashion come together!
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
This is an evergreen requisition used to build a pipeline of candidates for future openings. While this posting for a Retail Sales Associate - Part-Time at our Store 0051-Peru Mall-maurices-Peru, IL 61354 remains open year-round, actual hiring needs may vary. Applications will be reviewed on a rolling basis, and candidates may be contacted as positions become available.
Position Overview:
What you'll do
Our Part-Time Retail Sales Associates (Stylists/Sales Support) create an unforgettable shopping experience that leaves our customers inspired and feeling their best. While the primary responsibility of a Part-Time Retail Sales Associate is to deliver excellent customer service and build wardrobes; sales associates will also participate in visual merchandising and maintaining store presentation, while focusing on the customers' needs to achieve sales goals.
What you'll get in return:
  • A flexible work schedule

  • A 'Work Smart, Have Fun' working environment, grounded in teamwork

  • A growth-minded atmosphere, positive and supported environment

  • A 40% discount

  • Well-rounded benefits offerings, including mental and physical health resources

General Work Expectations:
  • Guide the Customer through our award-winning BRAND EXPERIENCE to make authentic connections

  • Customer-obsessed, leading with loyalty, confidence and product knowledge to advise style and fit, influence with moments that matter

  • Cash Wrap/Cashier: use our modern store technology (ie: POS, payment systems, tablets, headsets for communication) to be well-informed on company priorities and promotions in-store and online; deliver a seamless, omni-channel shopping experience; promote our loyalty programs and credit services

  • Maintain maurices' visual and operational standards while keeping the focus on the customer

  • Product Flow/Shipping and Receiving: support the shipment process to gain awareness of product, what's new and what's already on the floor; contribute to the completion of omni order fulfilment processes including in-store and curbside pick-up

Position Requirements:
  • At least 16 years of age

  • A willingness to relate to customers of all ages and backgrounds

  • Goal/Achievement oriented

  • Some technical aptitude

  • Ability to follow directions and work with a sense of urgency in a fast-paced environment, while working through competing priorities

  • Ability to work a flexible schedule

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All replies confidential - maurices is an equal opportunity employer.
Location:
Store 0051-Peru Mall-maurices-Peru, IL 61354Position Type:
Regular/Part time
Pay Range:
Hourly: $15.00 - $15.30
Pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. maurices provides early access to earnings powered by PayActiv.
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

What Maurices employees say

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About Maurices

Sourced by ZipRecruiter

Maurices is a world-class specialty retailer that caters to young-at-heart fashionistas in small towns. Rated by Forbes Magazine in 2010 as one of the top 10 Employers in Retail, we pride ourselves on our excellent training programs and the consistent feedback we get from our associates who love to work here. We genuinely care about our customers, our communities, our associates, our business partners, and our results.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Duluth, MN, US

Year founded

1931

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