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Technical Support Associate Jobs in Mission, KS (NOW HIRING)

Pandi Capital, LLC

Support Analyst

Kansas City, MO

Provide hands-on technical support for associate computers and printers, including hardware, software, and break/fix issues. * Support onboarding for new associates, including account setup, device ...

Pandi Capital, LLC

Support Analyst

Kansas City, MO · On-site

Provide hands-on technical support for associate computers and printers, including hardware, software, and break/fix issues. * Support onboarding for new associates, including account setup, device ...

Commercial Capital Company

IT Support Technician

Lenexa, KS · On-site

$19.50 - $27/hr

Required : • Associate degree, technical coursework, or equivalent experience • Information Technology, Computer Support, or related field • Equivalent hands-on or self-taught experience • 0 ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mission, KS

Technical Support Associate information

See Mission, KS salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Mission, KS is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Mission, KS look for? The top searched job categories for Technical Support Associate jobs in Mission, KS are:
What cities near Mission, KS are hiring for Technical Support Associate jobs? Cities near Mission, KS with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mission, KS as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,949 per year, or $23.1 per hour.

Information Technology Support Tech

ASM Global

Kansas City, MO • On-site

$21 - $28.75/hr

Part-time

Posted 7 days ago

ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

134th of 251 rated facilities management

Job description

Job Summary:
The IT Support Technician provides onsite technical support for T-Mobile Center employees, vendors and guests during events and daily operations. This position assists with troubleshooting hardware, software, network connectivity, telecommunications, and event technology issues while delivering excellent customer service in a fast-paced entertainment venue environment.
The IT Support Technician serves as a frontline technical resource supporting technology systems throughout the facility and assisting with the setup, maintenance, and operation of technology used during concerts, sporting events, family shows and special events.
Essential Duties:
  • Technical Support
    • Provide onsite technical support for employees, event staff, vendors, and contractors
    • Troubleshoot and resolve hardware, software, printer, mobile device, telecommunications, and connectivity issues
    • Respond to help desk requests and escalate issues when appropriate
    • Support Microsoft Windows workstations, laptops, mobile devices, and peripheral equipment
    • Assist users with password resets, account access, software troubleshooting, and general technology support
  • Event Technology Support
    • Provide dedicated IT support during concerts, sporting events, and other arena events
    • Assist with setup, testing, operation, and troubleshooting of event-related technology systems
    • Support ticketing, point-of-sale, wireless connectivity, digital signage, and operational technology as assigned
    • Respond to event-day technology issues quickly and professionally to minimize operational disruptions
  • Network & Telecommunications Support
    • Assist with basic network, Wi-Fi, and telecommunications support under the direction of IT leadership
    • Support network connectivity, switch port activation, cabling, and device deployment
    • Troubleshoot wireless, LAN, and internet connectivity issues
    • Assist with installation and maintenance of network and telecommunications equipment
  • Asset & Inventory Management
    • Maintain accurate inventory records for technology equipment and accessories
    • Assist with deployment, collection, tracking, and replacement of IT equipment
    • Organize and maintain technology storage areas and inventory records
    • Support lifecycle management of computers, mobile devices, and event technology equipment
  • Vendor & Operational Support
    • Assist with coordination of third-party vendors supporting technology systems and events
    • Support implementation of technology-related projects and operational initiatives
    • Maintain documentation, procedures, and technical records
    • Assist with equipment moves, installations, and facility technology projects
  • Teamwork & Professionalism
    • Deliver excellent customer service to all users
    • Maintain a positive and professional working relationship with coworkers, vendors, and customers
    • Contributes to a safe, organized, and productive work environment
    • Perform other duties and special projects as assigned

Required Qualifications:
  • A minimum education level of: Associate degree in IT, Computer Science, Networking or related field
  • Years of related work experience: 1-3
  • High level knowledge of applicable computer software and hardware.
  • Working knowledge of:
    • Microsoft Windows operating systems
    • Microsoft Office Applications
    • Desktop and Laptop hardware
    • Mobile devices and peripherals
    • Basic networking concepts
  • Basic understanding of:
    • TCP/IP
    • DNS
    • DHCP
    • Wireless networking
  • Strong troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Ability to lift up to 50 pounds and work in equipment rooms, under desks, catwalks, and other facility locations as needed.
  • Availability to work a flexible schedule including evenings, weekends, holidays and event schedules.

Preferred Qualifications (if applicable):
  • CompTIA A+
  • CompTIA Network+
  • Experience supporting live events, arenas, stadiums, convention centers, or entertainment venues
  • Experience with Extreme networking equipment
  • Experience supporting wireless network environments
  • Experience with ticketing, point-of-sale, or event-related technology systems

Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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