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Technical Support Associate Jobs in Mission, KS (NOW HIRING)

Netsmart

Solution Support Analyst

Overland Park, KS · On-site

$65 - $90/hr

Provide technical support on solution application questions from clients regarding the company ... We celebrate diversity and are committed to creating an inclusive environment for all associates.

New

Oracle

Support Engineer 1

Kansas City, MO · On-site

$20.58 - $40.24/hr

Associate's degree, bachelor's degree, or technical degree preferred * In lieu of a degree, an additional two years of professional experience in customer service, technical support, or healthcare ...

Pandi Capital, LLC

Support Analyst

Kansas City, MO · On-site

Provide hands-on technical support for associate computers and printers, including hardware, software, and break/fix issues. * Support onboarding for new associates, including account setup, device ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mission, KS

Technical Support Associate information

See Mission, KS salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Mission, KS is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.66 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Mission, KS look for?

The top searched job categories for Technical Support Associate jobs in Mission, KS are:

What cities near Mission, KS are hiring for Technical Support Associate jobs?

Cities near Mission, KS with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mission, KS as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 17% Part Time, and 14% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,949 per year, or $23.1 per hour.

Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area

Velocity Staff

Kansas City, KS • On-site

Full-time

Re-posted 5 days ago

Job description

NOTE:  THIS REMOTE POSITION REQUIRES CANDIDATES LOCAL TO THE KANSAS CITY AREA.  Velocity Staff, Inc. is currently working with a wonderful client in the Kansas City area to add to their professional Technical Support team.  The right candidate will have the flexility to work remote from home after a short training period on site at the client location in Kansas City, KS with some visits to the office as needed.  This position comes available as the organization is expanding its support services team due to company expansion which has provided more opportunity for growth for the team and team members.  Note:  Training sessions will take place from 7am-4pm daily and shifts will be scheduled Monday through Friday between 7am-7pm with a 40 hour schedule.  
    
The right candidate will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects. 

  • Perform troubleshooting, repairs, and deployment of Windows 7 and 10 as well as some Apple products. 
  • Perform troubleshooting on mobile devices, iPhone/iPad and Android. 
  • Perform troubleshooting on Network Printer and Multifunctional Devices. 
  • Perform troubleshooting on Microsoft Office Products. 
  • Work daily with internal customers via phone, and email, with the occasional walk ups. 
  • Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system. 
  • Provide excellent client service.

  • Associate’s Degree in related field of study.
  • Bachelor’s Degree preferred.
  • 1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix support. 
  • Experience using and troubleshooting MS Office (O365) products.
  • Experience using ticketing systems, ServiceNow preferred.
  • Experience managing and troubleshooting Windows 7 and 10 workstations. 
  • Ability to demonstrate superior customer service skills. 
  • Able to communicate and translate complex technical topics into easy to understand concepts.  
  • Communicate clearly and effectively, both verbally and in writing. 
  • Able to clearly document technical processes. 
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems. 
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution. 
  • Working knowledge of Active Directory Users and Comp. 
  • Working knowledge of Mobile devices including Android, iPhone, iPad and Mac Computers.
  • Excellent written and verbal communication skills.

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