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Technical Support Associate Jobs in Milton, MA (NOW HIRING)

Marchon Partners

Admin Support - Sales

Boston, MA · On-site

$20 - $24/hr

Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Supports the technical development of assigned product categories from design concept and initial ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote ... Associate's degree in IT, Computer Science, or related field, or equivalent work experience. * 2+ ...

City of Newton

Planning Associate

Newton Center, MA · On-site

$68K - $92K/yr

The Associate may also aid in Comprehensive Permits before the Zoning Board of Appeals. The ... Provides staff and technical support to City Council, as needed, including the Land Use Committee ...

M&T Bank

Wealth Investment Associate

Boston, MA · On-site

$34.10 - $56.83/hr

Operates within a professional team environment supporting the delivery of an integrated wealth ... technical procedures and government regulations Proficient personal computer skills with solid ...

M&T Bank

Wealth Investment Associate

Boston, MA

$34.10 - $56.83/hr

Operates within a professional team environment supporting the delivery of an integrated wealth ... technical procedures and government regulations Proficient personal computer skills with solid ...

Wilmington Trust

Wealth Investment Associate

Boston, MA

$34.10 - $56.83/hr

Operates within a professional team environment supporting the delivery of an integrated wealth ... technical procedures and government regulations Proficient personal computer skills with solid ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Milton, MA

Technical Support Associate information

See Milton, MA salary details

$11

$26

$62

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Milton, MA is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $28.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Milton, MA are hiring for Technical Support Associate jobs? Cities near Milton, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Lead Desktop support Engineer

Balin Technologies LLC

Boston, MA • On-site

Other

Re-posted 11 days ago

Job description

Position:  Desktop Support Team Lead/ Level 2 Technical Support
Location: Boston, MA(02111) Onsite

The Desktop Support Team Lead oversees the daily operations of the Level 2 technical support team within an enterprise healthcare IT environment. Supporting approximately 8,000 hybrid (onsite and remote) healthcare end users, this role balances hands-on technical escalation management with personnel leadership. 

The Team Lead
ensures that hospital staff—including clinicians, administrators, and support personnel—receive seamless, timely, and ITIL-aligned technical support to maintain uninterrupted patient care and operational workflows.

Key Responsibilities
Team Leadership & Operations

  • Daily Triage & Escalation: Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate the triage of high-priority clinical and administrative incidents.
  • Performance Management: Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill assessments, and providing guidance on professional development.
  • Contingency & Incident Management: Assist in executing desktop support
  • contingency and business continuity plans during critical platform or infrastructure downtime.
  • Runbook Standardization: Standardize, update, and maintain technical runbooks and operational documentation for Level 2 teams to ensure consistent troubleshooting.

Technical & Endpoint Security Oversight

  • Endpoint Management: Manage corporate and clinical hardware lifecycles, ensuring proper deployment, tracking, and compliance of Windows and macOS devices across the hospital network.
  • Security Compliance: Oversee endpoint security configurations, including disk encryption (BitLocker), endpoint protection clients, and corporate mobile device management (MDM) policies.
  • Process Improvement: Conduct Root Cause Analysis (RCA) for recurring desktop support failures or procedural gaps to continuously optimize hardware delivery and technical workflows.
Qualifications & Skills
Required Experience & Education
  • Experience: Minimum of 5 years in a technical desktop support role, with at least 1–2 years of experience in a team lead, supervisory, or senior escalation capacity.
  • Industry Environment: Proven experience working within a large-scale enterprise environment (healthcare IT, hospital networks, or highly regulated 24/7 environments preferred).
  • Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.

Technical Proficiencies

  • ITSM & Tools: Advanced proficiency with modern IT Service Management (ITSM) platforms (e.g., ServiceNow) for ticket management, SLA tracking, and operational reporting.
  • OS & Deployment: Strong expertise in Windows 10/11 enterprise administration and experience deploying/managing macOS environments within a corporate network.
  • Security & Utilities: Familiarity with enterprise endpoint security suites, active directory administration, and disk encryption recovery workflows.
  • Data & Reporting: Experience utilizing data analysis tools (such as Excel or Power Query) to review incident data, track team metrics, and identify volume trends.
Soft Skills & Certifications
  • Certifications: ITIL v3 or v4 Foundations certification is highly desirable.
  • CompTIA A+, Network+, or Microsoft/Apple certifications are a plus.
  • Communication: Exceptional communication skills with the ability to maintain
  • composure and professional empathy under pressure in a fast-paced clinical setting.
  • Problem Solving: Strong analytical skills focused on structured troubleshooting and operational accountability.
 

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