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Technical Support Associate Jobs in Milton, MA (NOW HIRING)

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

The Desktop Support Associate II is the go-to technical resource for ActBlue staff working remotely across the country and in our Boston-area office. This role combines high-touch end-user support ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Deephealth

Assoc Tech Support Engineer

Somerville, MA

$42K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA · On-site

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Natick, MA

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Waltham, MA

$35.50 - $47.25/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Sick AG

Technical Customer Care I

Canton, MA · On-site

$46K - $69K/yr

Provide continuous technical support for assigned products, systems, and services to SICK direct ... Associate's Degree in a technical field. Bachelor's degree in engineering preferred.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Milton, MA

Technical Support Associate information

See Milton, MA salary details

$11

$26

$62

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Milton, MA is $26.77, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $28.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Milton, MA are hiring for Technical Support Associate jobs? Cities near Milton, MA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Customer Support Associate

Zinier

Boston, MA • On-site, Remote

$19 - $26/hr

Full-time

Re-posted 29 days ago

Job description

Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join our growing global support team.
In this role, you'll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across Zinier's products. You'll work cross-functionally with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the overall customer experience.
We're looking for someone who enjoys digging into problems, identifying root causes, and balancing technical troubleshooting with strong communication and customer empathy. The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers.
Where the role is located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
  • Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
  • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
  • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
  • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
  • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
  • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks
  • Support critical customer operations through escalation handling and occasional on-call support coverage
  • Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service

What you'll bring to the role
  • 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
  • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
  • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
  • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
  • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
  • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
  • Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
  • Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
  • Flexibility for occasional on-call support or after-hours escalation coverage as needed
  • Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
  • Be Hungry. Be Humble. Be Honest. And Hustle.

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