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Technical Support Associate Jobs in Mandeville, LA

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

This role partners closely with business units, software vendors, and IT teams to provide technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

This role partners closely with business units, software vendors, and IT teams to provide technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or ...

Saronic Technologies

IT Technician

New Orleans, LA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 3+ years of experience in a technical support or similar IT role.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mandeville, LA

Technical Support Associate information

See Mandeville, LA salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Mandeville, LA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Mandeville, LA?

For Technical Support Associate jobs in Mandeville, LA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Mandeville, LA look for?

The top searched job categories for Technical Support Associate jobs in Mandeville, LA are:

What cities near Mandeville, LA are hiring for Technical Support Associate jobs?

Cities near Mandeville, LA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mandeville, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,238 per year, or $22.2 per hour.

Application Support Analyst

Insperity

New Orleans, LA • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Insperity rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

222nd of 500 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
Full-Remote
Name
Application Support Analyst
Job ID
22053
City
New Orleans
Published date
24-Jul-2026
State
Louisiana
Country
United States
Description & Requirements
Application Support Analyst
Liberty Bank is seeking an Application Support Analyst as the primary technology resource for the bank's business applications, ensuring critical banking, lending, digital banking, and operational systems remain secure, reliable, and aligned with organizational objectives. This role partners closely with business units, software vendors, and IT teams to provide technical support, manage system configurations, coordinate upgrades and implementations, and drive continuous improvement initiatives.
The ideal candidate combines strong analytical and problem-solving skills with an understanding of banking operations, leveraging technology to enhance efficiency, support business growth, and deliver exceptional service across the organization.
Best-in-Class Benefits and Culture:
We value our employees' time and efforts. Our commitment to your success is enhanced by a competitive compensation of $65,000 - $80,000 depending on experience, and an extensive benefits package including:
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Solid Work/Life Balance, including PTO and paid holidays
  • Financial wellness, including an FSA, 401 (k) and match, Educational Reimbursement, and Life Insurance
  • Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
  • Growth opportunities, including Training and Development and Leadership Development
  • Substantial perks, including Online Marketplace* discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
To thrive, you should have:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field preferred. Minimum 3-5 years of application support, systems administration, or business systems experience.
  • Strong analytical and problem-solving abilities with experience diagnosing application issues, identifying root causes, and implementing effective solutions to support business operations.
  • Knowledge of application administration, system configuration, user access management, and troubleshooting, with the ability to translate business requirements into practical technology solutions.
  • Excellent communication and relationship-building skills with a proven ability to collaborate effectively with business users, vendors, and cross-functional technical teams.
  • Experience managing multiple priorities, projects, and deadlines in a fast-paced environment while maintaining a strong focus on customer service, process improvement, and operational efficiency.
  • Proficiency with Microsoft Office applications and enterprise business systems; experience with Fiserv, Salesforce, LaserPro, digital banking, treasury management, or lending platforms preferred.

Your responsibilities as the Application Support Analyst will include:
  • Serve as the primary administrator and support resource for assigned banking applications, providing technical support, troubleshooting system issues, maintaining configurations, and ensuring optimal application performance and availability.
  • Partner with business units to gather requirements, analyze processes, and recommend technology solutions, workflow enhancements, and automation opportunities that improve efficiency and support business objectives.
  • Act as the primary liaison between business users, software vendors, and IT teams, coordinating issue resolution, managing vendor relationships, supporting system upgrades, and participating in implementation and enhancement projects.
  • Maintain application security, user access controls, and system documentation while supporting audits, regulatory reviews, compliance initiatives, and adherence to organizational policies and industry requirements.
  • Monitor application health, identify risks and improvement opportunities, support cybersecurity and vulnerability remediation efforts, and ensure business-critical systems remain secure, reliable, and aligned with operational needs.

If you are a technology-focused professional who enjoys solving complex problems, collaborating with diverse teams, and leveraging technology to improve business operations, we encourage you to apply. Join our organization and play a key role in supporting the systems that drive our success while contributing to innovative solutions that enhance the banking experience for our customers and employees. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact every day. Apply today to become part of our team.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

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