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Technical Support Associate Jobs in Mandeville, LA

Intralox

Technical Support Specialist

New Orleans, LA · On-site

... for a Technical Support Specialist for our New Orleans, LA location. Intralox is a division of ... An associates degree in engineering or related discipline. * Experience in relevant customer-facing ...

Laitram

Technical Support Specialist

New Orleans, LA · On-site

... for a Technical Support Specialist for our New Orleans, LA location. Intralox is a division of ... An associates degree in engineering or related discipline. * Experience in relevant customer-facing ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

This role partners closely with business units, software vendors, and IT teams to provide technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

This role partners closely with business units, software vendors, and IT teams to provide technical ... Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or ...

Vets Hired

Field Service Engineer

New Orleans, LA

Job Summary The Field Service Engineer is responsible for providing on-site technical support ... Associate degree in Engineering or a related technical field. * Ability to travel frequently ...

Pwc

Technical Program Manager

New Orleans, LA · On-site

$123K - $160K/yr

Industry/Sector Not Applicable Specialism Software Engineering Management Level Associate & Summary ... Our teams apply deep technical expertise and a strong service-oriented mindset to support the ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mandeville, LA

Technical Support Associate information

See Mandeville, LA salary details

$9

$22

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How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Mandeville, LA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Mandeville, LA? For Technical Support Associate jobs in Mandeville, LA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Mandeville, LA look for? The top searched job categories for Technical Support Associate jobs in Mandeville, LA are:
What cities near Mandeville, LA are hiring for Technical Support Associate jobs? Cities near Mandeville, LA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Mandeville, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,238 per year, or $22.2 per hour.

Technical Support Specialist

Intralox

New Orleans, LA • On-site

Full-time

Re-posted yesterday

Intralox rating

9.0

Company rating: 9.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

25th of 487 rated machine equipment manufacturers

Job description

Job Description (General Summary)
Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Technical Support Specialist for our New Orleans, LA location.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide. Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 50 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.
Job Responsibilities and Requirements
Responsibilities:
  • The position is responsible for ensuring that our customers can reach a qualified resource to answer questions and help solve problems whenever needed. Responsibilities will also include making recommendations to customers to resolve issues and to manage the resolution of any issues that require input from additional team members or determine if they require a longer-term path to resolution.
  • Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
  • Problem/ complaint resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment.
  • Demonstrate ownership of after-sales issues, ensuring resolution for customers. This may involve successfully managing the internal workload to ensure proper completion while keeping the customer informed of progress/status.
  • Identifying any recurring issues, communicating these to the relevant product/design and project management groups.
  • Team player, well integrated with customer service, account managers, field service technicians, project managers, and other Intralox design and testing teams.
Position Requirements:
  • A high school diploma or GED equivalent.
  • At least two (2) years industry experience.
  • Able to analyze and solve technical problems over the phone
  • Service minded; self-managed mentality with a sense of ownership and commitment to a high-quality customer experience
  • Good questioning skills to understand customer needs and requirements and then to communicate to other team members when required
  • Ability to understand and manage customer expectations while maintaining a service oriented mindset
  • Commercial affinity - ability and experience to communicate effectively and directly with customers
  • Experience in mechanical drawing/ design work, AutoCAD (2D and 3D) design software skills
  • Computer systems knowledge/ skills (e.g. order entry, data bases, excel, etc.).
  • Willingness to travel; < 25% for continuous improvement after onboarding, possibly more during initial training period
  • Fluent in English (written and verbal). Spanish speaking is desired.
Preferred Requirements:
  • Experience with problem/complaint resolution: handling customer problems by finding causes and recommending solutions.
  • An associates degree in engineering or related discipline.
  • Experience in relevant customer-facing roles is a plus
  • Packaging equipment and/or Material Handling equipment and systems experience a plus.
  • Project Management experience a plus.
  • Prior PLC/controls experience a plus.
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