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Technical Support Associate Jobs in Baton Rouge, LA

Nucor

NSLA 2027 Technical Academy

Convent, LA · On-site

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability ... The Nucor Technical Academy is a training program designed to teach electrical maintenance ...

New

Nucor

NSLA 2027 Technical Academy

Convent, LA · On-site

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability ... The Nucor Technical Academy is a training program designed to teach electrical maintenance ...

New

Safe Air Technology LLC

IT Business Systems

Baton Rouge, LA · On-site

$20.75 - $28.25/hr

Experience supporting manufacturing or production environments is a plus * Associate degree or technical certifications are a plus, but not required Why Join Safe Air Technology * Fast-growing ...

New

Safe Air Technology LLC

IT Business Systems

Baton Rouge, LA · On-site

$20.75 - $28.25/hr

Experience supporting manufacturing or production environments is a plus * Associate degree or technical certifications are a plus, but not required Why Join Safe Air Technology * Fast-growing ...

New

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Baton Rouge, LA

Technical Support Associate information

See Baton Rouge, LA salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Baton Rouge, LA is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Baton Rouge, LA?

For Technical Support Associate jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Baton Rouge, LA look for?

The top searched job categories for Technical Support Associate jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Technical Support Associate jobs?

Cities near Baton Rouge, LA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $49,320 per year, or $23.7 per hour.

Technical Support Specialist

Booth and Associates

Baton Rouge, LA • On-site

Full-time

Re-posted 13 days ago

Job description

Description

Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates' six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office.  You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.


Position duties include: 

Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.

Administer and support the latest versions of Windows and engineering software

Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees

Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.

Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)

Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.

Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)

Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues. 

Actively update, maintain and monitor all aspects of computer networks

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Create SOPs for both IT team and employee use for actions, processes, etc.

Assist management in creating training materials pertaining to computer troubleshooting and usage

Effectively communicate technical concepts to technical and non-technical end-users.

The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.


Minimum Qualifications: 

Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.

  2 years of applicable experience required 

Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions

Familiarity with help desk software's such as EasyVista and Samange is a plus

Knowledge of remote access desktop programs and how to use them

Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations

Experience supporting Windows server environments either through work experience, classwork, or home projects.

Self-starter that can operate independently, but also collaborate with colleagues across multiple offices


Preferred Skills / Nice to Have:

Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.

Experience with PowerShell scripting for automation and systems administration.

Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.

Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.

CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.

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