ZipRecruiter

Log In

1

Technical Support Associate Jobs in Baton Rouge, LA

ECS Ltd

CMT Associate Principal

Baton Rouge, LA · On-site

This role provides technical oversight, final review, and mentorship across project teams while supporting business development and operational performance. The CMT Associate Principal operates as a ...

New

T Baker Smith

Lead Professional

Prairieville, LA · On-site

Support associate growth through coaching, recognition, and career development planning. * Evaluate ... College coursework or technical training plus a minimum of five (5) years of related technical ...

State of Louisiana

IT Supervisor

Baton Rouge, LA · On-site

$5.4K - $9.8K/mo

Reporting within IT management, the IT Technical Support Supervisor oversees the network, server ... OR An associate's degree in information technology plus four years of experience in information ...

State of Louisiana

IT Supervisor

Baton Rouge, LA · On-site

$5.4K - $9.8K/mo

Reporting within IT management, the IT Technical Support Supervisor oversees the network, server ... OR An associate's degree in information technology plus four years of experience in information ...

T Baker Smith

Survey Project Technician

Prairieville, LA · On-site

$15.75 - $21.25/hr

... Associate Degree Engineering Project Technician / Designer T. Baker Smith is seeking talented ... Providing technical support for project teams. * To help in any area necessary to get the work ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Baton Rouge, LA

Technical Support Associate information

See Baton Rouge, LA salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Baton Rouge, LA is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Baton Rouge, LA? For Technical Support Associate jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Baton Rouge, LA look for? The top searched job categories for Technical Support Associate jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Technical Support Associate jobs? Cities near Baton Rouge, LA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,320 per year, or $23.7 per hour.

IT Support and Network Specialist - Level 2

Iberville Parish Sheriff's Office

Plaquemine, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

IT Support and Network Specialist – Level 2
Full-Time | On-Site | [Plaquemine, LA / Iberville Parish]
Iberville Parish Sheriff’s Office is seeking a skilled and motivated IT Support and Network Specialist (Level 2) to join our growing team. In this role, you’ll play a key part in maintaining enterprise systems, supporting end users, and managing critical networking and security devices across our organization. If you thrive in a hands-on environment and enjoy solving technical challenges, we want to hear from you.
Key Responsibilities
  • Provide Level 2 technical support for end users across multiple departments and locations.
  • Support and administer Windows-based servers, Active Directory, and Group Policy.
  • Manage and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
  • Configure and maintain Cisco Nexus and Meraki switches, VLANs, and cloud-based dashboards.
  • Support firewall infrastructure, including Palo Alto and MikroTik devices.
  • Assist with network routing, VPNs, and cloud-based security solutions.
  • Configure and support Synology NAS and other Clustered NAS devices.
  • Monitor network performance, perform diagnostics, and carry out preventative maintenance.
  • Maintain asset documentation, configuration records, and change logs.
  • Train staff on departmental software and systems.
  • Stay open to learning new technologies (e.g., Motorola radio programming).
  • Travel to local sites within the parish for equipment installs, troubleshooting, and user support.
  • Collaborate with IT staff and escalate complex issues as needed.
  • Report directly to the IT Director and ultimately the Sheriff
Required Qualifications
  • CompTIA A+ and Network+ certifications (or equivalent, such as CCNA, Microsoft certifications).
  • 3+ years of IT support experience in a large enterprise environment.
  • Hands-on experience with:
  • Windows Server (AD, DNS, DHCP, Group Policy) amp; Windows 10/11 support
  • Microsoft 365 / Azure AD administration
  • Cisco/Meraki switches amp; VLANs
  • Palo Alto amp; MikroTik firewalls, NAT, VPNs, access control
  • Synology NAS configuration amp; management
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
  • Experience with common enterprise hardware (PCs, printers, mobile devices).
  • Valid driver’s license and ability to travel locally.
Preferred Qualifications
  • Certifications such as CCNA, PCNSE (Palo Alto), MTCNA/MTCRE (MikroTik), or Azure Administrator Associate.
  • Experience with virtualization platforms (Hyper-V, VMware).
  • Familiarity with backup and disaster recovery systems (Datto, Veeam, Windows Server Backup).
  • Scripting experience (PowerShell or equivalent).
  • Knowledge of network monitoring / SNMP tools.
  • Experience with cloud-based phone systems Ex. RingCentral, Cisco Unified Communications.
  • ITIL Foundation certification or understanding of IT service management.
  • Interest or experience in Motorola radio programming or public safety communications.
Soft Skills amp; Traits
  • Excellent communication and customer service skills.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to work both independently and in a team.
  • Highly organized, detail-oriented, and adaptable to change.
  • Passion for continuous learning and professional growth.
Work Environment
  • Full-time on-site role with travel required to parish locations.
  • Occasional after-hours, nights, weekends, and emergency support.
  • All tools and equipment provided.
Compensation amp; Benefits
  • Competitive salary based on certifications and experience.
  • Employer-paid training opportunities for growth.
  • Full coverage healthcare plan.
  • Paid Time Off (PTO).
  • Deferred Compensation Plan with Employer Match.
Please submit a full application at https://ibervillesheriff.com/jobs/
Job Type: Full-time
Benefits:
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance
Work Location: In person

Apply