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Technical Support Associate Jobs in Baton Rouge, LA

T. Baker Smith

IT Technician

Prairieville, LA · On-site

T. Baker Smith is a company seeking an IT Technician to provide high-quality technical support to associates across all offices. The role involves resolving incidents, fulfilling service requests ...

T Baker Smith

IT Technician

Prairieville, LA · On-site

... technical support to associates across all offices. This role ensures reliable technology operation by resolving incidents, fulfilling service requests, and supporting deployments and asset ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Baton Rouge, LA

Technical Support Associate information

See Baton Rouge, LA salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Baton Rouge, LA is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Baton Rouge, LA? For Technical Support Associate jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Baton Rouge, LA look for? The top searched job categories for Technical Support Associate jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Technical Support Associate jobs? Cities near Baton Rouge, LA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,320 per year, or $23.7 per hour.

Transportation Project Designer

T Baker Smith

Prairieville, LA • On-site

Full-time

Re-posted 24 days ago

Job description

Job Title
Transportation Project Designer
Job Type
Full-time
Location
Baton Rouge - Prairieville, LA 70769 US (Primary)
Corpus Christi - Aransas Pass, TX 78336 US
Covington - Covington, LA 70433 US
Gulfport - Gulfport, MS 39501 US
Houma - Houma, LA 70363 US
Houston - Stafford, TX 77477 US
Jackson - Jackson, MS 39202 US
Lafayette - Lafayette, LA 70503 US
Metairie - Metairie, LA 70003 US
Thibodaux - Thibodaux, LA 70301 US
Category
Associate
Education
Associate Degree
Job Description
Transportation Project Designer
Position Purpose
The Transportation Project Designer provides technical design support to the Project Manager by preparing layouts, detailed drawings, diagrams, and related project documentation using specialized design software. This role contributes to the development of project deliverables, assists with technical tasks, and collaborates with project team members to support successful project execution.
Designers in this role primarily work on transportation infrastructure projects, including roadways, roundabouts, bridges, and related civil infrastructure improvements. The position supports the planning, design, and production of construction plans for projects that enhance community transportation systems and safety.
Your Opportunity
Support Technical Tasks on Projects
  • Review, analyze, and process raw data collected from field operations and surveys.
  • Assist with the design and preparation of plans for roadway corridors, intersections, roundabouts, bridge approaches, and related transportation infrastructure.
  • Prepare designs, drawings, reports, and calculations for projects within a specific market.
  • Support plan production including alignments, profiles, cross-sections, drainage layouts, and typical roadway details.

Develop Project Deliverables
  • Prepare project deliverables as directed by the Project Manager and in accordance with firm and client-specific standards.
  • Assist with design solutions and modifications to meet project scope and requirements.

Collaborate with Project Team Members
  • Work closely with project managers, senior designers, technicians, and other team members to support project completion.
  • Provide guidance and technical support to technicians on design software and workflows when needed.
  • Assist other teams or departments with technical, field, or project-related tasks as requested.

Task, Quality, Schedule, and Budget Adherence
  • Support the project team in meeting quality, schedule, and budget requirements.
  • Assist in completing project tasks according to established timelines.
  • Maintain current knowledge of equipment, techniques, procedures, and regulatory requirements.
  • Participate in training and professional development activities.

Desired Qualifications
  • Associate degree from an accredited college or vocational-technical school in a related field plus approximately 5-15 years of related work experience, or an equivalent combination of education and experience.
  • Experience with CAD and market-specific design software, MicroStation and InRoads experience preferred, OpenRoads experience a plus.
  • Familiarity with transportation design standards and agency requirements (DOT, municipal, or parish standards).
  • Working knowledge of agency requirements within the applicable market.
  • Proficiency with computer systems and related software.
  • Strong attention to detail and ability to produce accurate technical work.
  • Effective written and verbal communication skills.

Experience comes in different forms; many skills are transferable - and passion goes a long way. Here at TBS, we are in the business of cultivating people, and you are set up to succeed if you identify strongly with these values / behaviors; Growth oriented, Trustworthy, Responsive, Works hard, smart, & safe, Builds a positive team & family spirit, and are Enthusiastic & energetic.
We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we are dedicated to adding new perspectives to the team.
Our purpose is investing in people to enhance communities and that commitment has endured for over 100 years. We pride ourselves in doing this by recruiting, hiring, and retaining diverse, passionate, and forward-thinking talent. T. Baker Smith is an equal opportunity employer, and we are dedicated to providing an inclusive and diverse environment for all associates.

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