Technical Support Associate Jobs in Baton Rouge, LA

Salary : $4,770.00 - $8,589.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: LDI-2026-23
Department: Insurance-Commissioner of Insurance
Opening Date: 05/27/2026
Closing Date: 6/17/2026 11:59 PM Central
About this Job
Division: Office of Management & Finance/Information Technology
The Louisiana Department of Insurance is seeking a motivated and detail-oriented IT Applications Specialist 1/2 to join the Office of Management & Finance/Information Technology Division. In this position, you will support and maintain agency applications and technology systems, assist with troubleshooting and system improvements, and collaborate with users and vendors to support the agency's operational needs. If you enjoy problem-solving, technology, and supporting efficient business operations, we encourage you to apply!
Minimum Qualifications
Six years of experience in information technology; OR
Six years of full-time work experience in any field plus four years of experience in information technology; OR
An associate's degree in information technology plus four years of experience in information technology; OR
A bachelor's degree plus four years of experience in information technology; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR
A master's degree plus three years of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
As an IT Applications Specialist 1/2 in the Office of Management & Finance/Information Technology Division, you will/may:

• Assist with the development, maintenance, and support of agency applications and information systems.
• Troubleshoot application issues and provide technical support to users to ensure efficient system operation.
• Work with agency staff and vendors to identify business and technical needs and assist in developing technology solutions.
• Participate in testing, debugging, implementation, and documentation of application system changes and enhancements.
• Monitor applications and systems to help ensure functionality, reliability, and data integrity.
• Research and evaluate system issues, recommend solutions, and assist with implementing improvements.
• Maintain documentation, user guides, and records related to applications, system changes, and support activities.
• Assist with database maintenance, data validation, and related system processes as needed.
• Communicate professionally with users, vendors, and IT staff regarding system functionality, troubleshooting, and project updates.
• Participate in training and ongoing learning related to application systems, software tools, and technology best practices.
• Perform other related duties and special projects as assigned.

Position-Specific Details:
Appointment Type: Promotional or Probational
Career Progression: This position may be filled as an IT Applications Specialist 1 or 2, depending on the qualifications of the selected candidate.
Location: Office of Management & Finance/Information Technology Division
Compensation: The salary will be determined based on qualifications and experience within the established pay range.
How To Apply:
NO CIVIL SERVICE exam is required to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Dr. Phillip Donagriche
Human Resources Division
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others

01
Do you have professional experience researching, developing, configuring, implementing, or managing web-based applications, mobile applications, system integrations, or technical solutions?

• Yes
• No

02
If Yes, describe your experience with web-based applications, mobile applications, systems, platforms, or technical solutions, including your role and responsibilities. If No, enter "N/A."
03
Do you have professional experience using AI tools or technologies to support business operations, application support, or process improvement?

• Yes
• No

04
If Yes, describe your experience using AI tools or technologies, including the platforms used and how they supported your work environment or operations. If No, enter "N/A."
05
Do you have professional experience leading, supervising, or coordinating teams in application development, application support, business operations, or technology environments?

• Yes
• No

06
If Yes, describe your leadership or supervisory experience, including team size, responsibilities, project coordination, training, workflow management, or operational oversight duties. If No, enter "N/A."
07
Do you possess a bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?

• Yes
• No

08
If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university below. If you answered "no", type N/A.Example: CSC 1350 - Computer Science I - 3 hrs - LSU
Required Question