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Technical Support Associate Jobs in Ragley, LA (NOW HIRING)

Server@Work

Technical Support Dispatcher

Lake Charles, LA

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll be doing as a Technical Support Dispatcher: You will be the initial point of contact ... Associate's Degree (AA/AS) or Bachelor's Degree (BA/BS) * Prior experience working at an MSP

Williams Companies

Technical Specialist II or III

Ragley, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support * Participates in project planning and collaborates with company partners to guarantee ... High school diploma/GED and equivalent experience or Associates degree in engineering or a ...

Polaris

Mid-Level Piping Designer

Lake Charles, LA

... provide technical support throughout the project lifecycle * Prepare and maintain accurate ... Associate degree in Drafting & Design or minimum of 8 years of progressive design experience

Stine

Paint - Sales Associate - PT

Deridder, LA · On-site

$13.25 - $18/hr

... and support. It requires knowledge of the building and home improvement industry, strong ... technical proficiency in quoting and computer systems. A commitment to delivering excellent ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ragley, LA

Technical Support Associate information

See Ragley, LA salary details

$8

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$46

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Ragley, LA is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.49 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What cities near Ragley, LA are hiring for Technical Support Associate jobs?

Cities near Ragley, LA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Dispatcher

Server At Work, LLC

Lake Charles, LA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

You must live in the Lake Charles area to be considered for this job. We have offices in Austin, Texas and Lake Charles, Louisiana. You will from our Lake Charles office.
Server At Work is a SOC 2-audited IT Managed Services Provider serving businesses across Texas and Louisiana. We specialize in delivering comprehensive IT solutions including managed IT services, cybersecurity, cloud management, VoIP systems, backup and recovery, and IT strategy consulting. For more than 12 years our close-knit team of 30 employees has helped our cherished clients improve their businesses with rapid response times, friendly service, and an emphasis on personal client relationships.
What you'll be doing as a Technical Support Dispatcher:
You will be the initial point of contact for all incoming support requests. Your responsibility will be to answer phone calls and triage requests from clients seeking IT support. You will also work in a ticketing system to triage and update ticket submissions ensuring tickets are complete and contacting clients for missing information. Phone calls and ticket submissions will be routed by you to the proper service team to ensure efficient, prompt responses to client requests. You will need a conversational understanding of business technology to solicit information and document requests in tickets.
Qualities we need in you -- our 5 Ps:
Personability: our people are personable and empathetic to our clients and to each other.
Purpose: we commit to creative problem-solving and delivering long-term solutions rather than quick fixes.
Professionalism: we promote a culture of teamwork and compassion.
Pliability: adaptability is key when working in the IT industry. We emphasize flexibility of mind and a willingness to explore new ideas.
Prestige: we endeavor to be the best in the industry through integrity, conscientiousness, and high standards.
More details about the job:
Job Type: Full-time
Travel: 5%
Work Location: Must reside in the Lake Charles, Louisiana area
Responsibilities:
  • Answer client phone calls and create ticket requests for service teams
  • Monitor the triage ticketing queue and assess inbound ticket submissions
  • Review ticket submissions for completeness and gather additional customer information
  • Assign tickets to the appropriate service team based upon scope and priority
  • Escalate critical issues to relevant teams
  • Provide feedback to customers on ticket status

Qualifications:
  • Basic knowledge of Microsoft 365 terminology and business technology terms (e.g. switch, firewall, access point, Mac, Windows, etc.)
  • 1+ years in a customer service or dispatch role
  • Helpful attitude towards assisting others
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication
  • Must be a US citizen
  • Valid US driver's license and auto insurance
  • Light to medium lifting capabilities

Desired Qualifications and Experience:
  • Associate's Degree (AA/AS) or Bachelor's Degree (BA/BS)
  • Prior experience working at an MSP
  • Experience working in ticketing systems
  • Understanding of ITIL-based service delivery and SLA management

About the position:
  • Work hours are Monday - Friday 8am - 5pm Central (Except major holidays)
  • Work from the Server At Work office in Lake Charles, Louisiana
  • We provide employee healthcare insurance benefits that is heavily covered
  • We provide optional dental, vision, and life insurance
  • Paid vacation and sick days
  • 401k with employer contributions
  • Monthly cell phone stipend
  • Reimbursement for mileage incurred while using a personal vehicle

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