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Technical Support Associate Jobs in Zachary, LA (NOW HIRING)

FMOLHS

Administrative Support Associate

Baton Rouge, LA · On-site

$15.75 - $20/hr

The Administrative Support Associate provides a wide variety of administrative, and staff support ... High School diploma or equivalent Technical Skills and Competencies Strong customer service ...

ECS Ltd

CMT Associate Principal

Baton Rouge, LA · On-site

This role provides technical oversight, final review, and mentorship across project teams while supporting business development and operational performance. The CMT Associate Principal operates as a ...

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Technical Support Associate information

See Zachary, LA salary details

$8

$19

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How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Zachary, LA is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $21.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Zachary, LA are hiring for Technical Support Associate jobs? Cities near Zachary, LA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Zachary, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,935 per year, or $19.7 per hour.

Technical Support Specialist

Louisiana Community and Technical College System

Baton Rouge, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Technical Support Specialist
Job no: 495585
Work type: Staff Full-Time
Location: Baton Rouge, LA
Categories: Data & Development, Information Technology
Technical Support Specialist
Baton Rouge Community College (BRCC)
Baton Rouge, Louisiana
Delivering Reliable Technology Solutions, Fostering Innovation, and Advancing Institutional Excellence
This position differs from higher-level Technical Support classifications by performing software, network, desktop support, and audio-visual support duties that are limited in scope and complexity. While the position requires general technical and programming knowledge, it does not involve the advanced systems administration, network architecture, database management, or specialized programming responsibilities associated with higher-level technical support positions. The position is further distinguished by formal training in systems software, network technologies, or database programming.
Key Responsibilities
40% Systems Software:
  • Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
  • Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.

35% Network Support:
  • Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
  • Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
  • Compiles and maintains documentation of hardware and software configurations.
  • Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
  • Assists in implementing a communications system connecting the various components of an enterprise network.
  • Assists in monitoring performance and efficiency of an enterprise network.

20% Classroom Technology & AV Troubleshooting and Support:
  • Classroom Technology troubleshooting and repair (i.e. Switchers, Projectors and DVD/VCR).

5% - Other duties as assigned.
Minimum Qualifications
Education
  • Associate degree or 2 years of information technology or audio-visual experience.

Experience
  • 2 years of Information Technology experience.

Experience Substitution:
  • Experience or training in information technology or electronic technician work will substitute for the required college training on the basis of twelve months of experience/training for two years of college.
  • An associate degree in computer science will substitute for the baccalaureate degree.
  • A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
  • A master's degree in the above fields will substitute for one year of the required experience.
  • Specialized degrees will substitute for a maximum of one year of the required experience.

    • Note: Any college coursework or degree used to meet qualification requirements must be earned from an institution accredited by one of the following regional accrediting organizations: the Middle States Commission on Higher Education (MSCHE), the New England Commission of Higher Education (NECHE), the Higher Learning Commission (HLC), the Northwest Commission on Colleges and Universities (NWCCU), the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), or the WASC Senior College and University Commission (WSCUC).

Required Knowledge, Skills & Abilities
  • Regular working hours are set at 8:00 a.m. until 5:00 p.m., Monday through Friday. Work hours may be changed to four (4), ten-hour days (Monday - Thursday) during summer months or otherwise as determined appropriate by the Chancellor.
  • Must also be available to work holidays, irregular hours, and on-call as needed.
  • Communicate clearly and tactfully on the telephone, in person or a classroom.
  • Must be proficient with the operation of all IT related equipment utilized by the department necessary to perform assigned duties.
  • Accuracy in all phases of work performed.
  • Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance.
  • Some lifting and/or carrying of objects weighing between 40 and 70 lbs with assistance.
  • Must be able to climb and work from ladders at various heights and in tight spaces.
  • Working knowledge of A/V concepts and ability to coordinate and successfully and timely complete multiple simultaneous projects.
  • Prepare and present written and oral reports.
  • Able to learn Helpdesk system utilities and the methods and techniques of using a variety of hardware and software products.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional contacts/networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Drives university vehicle to and from work site as required on a daily basis.
  • Perform all other duties as assigned.

Preferred Education
  • Management Information Systems (MIS) degree in quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

Preferred Experience
  • More than 8 years of experience with CMS (Content Management System) administration and front-end web development (HTML, CSS [Cascading Style Sheets], JavaScript, Python)
  • More than 8 years of experience with Web/Digital Accessibility best practices, tools, regulations and policies
  • More than 3 years of experience working in digital communications, marketing or PR in higher education or public-sector environments

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.
Why Join BRCC?
Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.
Passing pre-employment criminal background screen is required as a condition of employment.
Advertised: 24 Jun 2026 Central Daylight Time
Applications close:
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