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Technical Support Associate Jobs in London, ON (NOW HIRING)

Premier Equipment

Parts Associate

Woodstock, ON

CA$21.22 - CA$22.89/hr

Your efforts will help maintain a smooth workflow, support sales and service teams, and contribute ... Some understanding of mechanical and technical terms preferred. * Ability to participate in ...

Premier Equipment

Parts Associate

Woodstock, ON ยท On-site

As a Parts Assistant at Premier Equipment, you will play a key support role in the efficient ... Some understanding of mechanical and technical terms preferred. * Ability to participate in ...

ArcelorMittal

Product Development Associate

Woodstock, ON ยท On-site

CA$27 - CA$30/hr

With extensive training and dual career paths, you can advance as a technical expert or in ... The Product Development Co-op supports the Product Development team by conducting laboratory ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in London, ON

Technical Support Associate information

See London, ON salary details

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$16

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in London, ON is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.07 and $20.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in London, ON look for? The top searched job categories for Technical Support Associate jobs in London, ON are:
What cities near London, ON are hiring for Technical Support Associate jobs? Cities near London, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Parts Associate

Premier Equipment

Woodstock, ON

CA$21.22 - CA$22.89/hr

Full-time

Medical, Dental, Vision

Posted 28 days ago

Job description

Overview

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture, lawn care, golf, commercial grounds, and compact construction customers across Ontario. With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service, and unmatched support.ย Since the 1950s, we've grown with a clear purpose: To be the best part of our customer's day by improving their business and lifestyle. Whether it's solving equipment issues or offering new technology, we're here to make their day better-and yours too.

It's an exciting time to join Premier. Come grow with us.

What You'll Be Doing

As a Parts Assistant at Premier Equipment, you will play a key support role in the efficient operation of our Parts Department. You will assist with receiving, stocking, picking, packing, and inventory management to ensure customers and internal teams have timely access to the parts and products they need. Your efforts will help maintain a smooth workflow, support sales and service teams, and contribute to an outstanding customer experience. This role requires teamwork, attention to detail, and a customer-first attitude.

Responsibilities

  • Assist with loading and unloading truck deliveries, including stock orders and internal courier shipments.

  • Receipt and properly stock incoming parts shipments with accuracy.

  • Follow up on shipment overages and shortages, reporting issues promptly to the Parts Manager.

  • Pick and pack parts for transfers between locations.

  • Assist with cycle counting of parts inventory to maintain accuracy.

  • Handle parts returns in accordance with company policies.

  • Replenish oil inventory from overflow stock areas.

  • Support Parts Counter Sales by picking and packing customer orders or providing backup assistance.

  • Assemble consumer products and fabricate hoses and cables as needed.

  • Help maintain a clean and orderly Parts Department environment.

  • Promote teamwork and a "Customer First" commitment across Branch and inter-Branch Sales, Parts, and Service departments.

  • Perform other duties as assigned by the Parts Manager.

Qualifications

  • Basic knowledge of parts and machinery.

  • Basic data entry and keyboarding skills.

  • Proficiency with standard desktop applications such as Microsoft Office and internet functions.

  • Ability to work effectively in a team environment.

  • Familiarity with office and departmental procedures.

  • Some understanding of mechanical and technical terms preferred.

  • Ability to participate in rotating weekends and on-call schedules.

  • Capability to perform some heavy lifting as required.

Preferred

  • Forklift license or certification is an asset.

  • Previous experience in parts or inventory-related roles.

Education

  • High School Diploma or equivalent experience required.

Physical Requirements

  • Ability to perform physical tasks including lifting, stocking, and moving parts.

  • Capability to stand and walk for extended periods.

  • Willingness to work rotating weekends and participate in on-call duties.

At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

#HP02

What's in It for You

At Premier Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

  • Comprehensive Health & Dental Coverage (includes vision and paramedical services)
  • Company-Matched RRSP
  • Annual Profit Sharing
  • Boot & Tool Allowance
  • Apprenticeship Scholarships
  • Employee Assistance Program (EAP)
  • Company Vehicle (for qualifying positions)
Salary RangeCAD $21.22 - CAD $22.89 /Hr.Employment Type: FULL_TIME

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