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Technical Support Associate Jobs in London, ON (NOW HIRING)

Carmeuse

Environmental Area Manager

Ingersoll, ON · On-site

CA$120K - CA$159K/yr

Understand technical aspects of operations and provide technical support on permitting and ... associates, contractors, and federal/state regulators; effectively support and communicate ...

AXIS Capital

Associate Data Architect

London, ON

This is an Associate Architect role which means you will bring skills and experiences to AXIS along ... Technical knowledge around technology and tools used in support of data architecture and data ...

PwC

Private Business Tax, Senior Associate

London, ON

CA$91/hr

Basic technical knowledge of tax services, research skills and aptitude/willingness to learn ... We reward your impact, and support your wellbeing,wellbeing through a competitive compensation ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in London, ON

Technical Support Associate information

See London, ON salary details

$7

$16

$25

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in London, ON is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $13.07 and $20.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in London, ON look for? The top searched job categories for Technical Support Associate jobs in London, ON are:
What cities near London, ON are hiring for Technical Support Associate jobs? Cities near London, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Help Desk Support Technician - (London, ON - In Office)

Goodlifefitness

London, ON • On-site

CA$42K/yr

Full-time

Posted 11 days ago

Job description

Help Desk Support Technician - (London, On site)

Who is a Help Desk Support Technician?

The Help Desk Support Technician role is relied on to handle, triage and resolve Associate issues with accounts, hardware, software and more. Through combining the use of technical tools, we offer internal support via e-mail, phone, in-person, and ticket submission

What will you be doing?

Handles e-mail/ticket support to internal Associates using ticketing system to triage, decipher and resolve various technical issues.

  • Works as a team in a ticketing queue
  • Responds to Associate inquiries
  • Escalates and assigns to the proper internal departments
  • Provides detailed steps and training on how to use our equipment/software

Performs remote support using technical remote tools in order to troubleshoot and resolve issues.

  • Uses industry standard remote connection tools
  • Administers technical skill to troubleshoot the issue presented.

Provides phone support to internal Associates remotely using Phone and Ticketing system to record, identify and troubleshoot the reported issue.

  • Handles inbound calls from internal Associates and onsite
  • technicians
  • Performs outbound calls to Associates and Club locations
  • Gathers pertinent information over the phone
  • Communicates by providing suggestions and resolution steps.

Creates documentation through our ticketing system in order to capture steps required to resolve issues.

  • Documents common fixes into a Knowledge-Base for the team
  • Composes documentation for Associates/end users that we support

Provides on-site technical support.

  • Hardware trouble shooting
  • Equipment set up
  • Special event technical support
  • Deskside support
  • Inventory management

Do you have what it takes?

  • Certifications in the technical field
  • 1-3 years in Customer Service/Technical Support
  • Computer Hardware & Software knowledge
  • Printer troubleshooting
  • Network troubleshooting
  • Mobile Devices

What's in it for you?

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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