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Technical Support Associate Jobs in Guelph, ON (NOW HIRING)

OpenText

Sr. Premium Support Specialist

Waterloo, ON · On-site

CA$72K - CA$108K/yr

Bachelor's degree preferred or Associate degree holder (technical field) with min 3 years working experience in a customer support environment. * Working experience with Operations Bridge, OpenText ...

City of Toronto

APPLICATION & TECH SUPP SPEC 1

Toronto, ON · On-site

CA$49.66 - CA$54.43/hr

Technical Support & Troubleshooting * Frequently travel to off-site Toronto Water locations ... Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+). 6. ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Guelph, ON

Technical Support Associate information

See Guelph, ON salary details

$7

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How much do technical support associate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for technical support associate in Guelph, ON is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.31 and $22.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Guelph, ON are hiring for Technical Support Associate jobs? Cities near Guelph, ON with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Bilingual Technical Support Specialist (French & English)

Baxter

Mississauga, ON

CA$57K - CA$86K/yr

Full-time

Re-posted 9 days ago

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your role at Baxter

As a Bilingual Technical Support Specialist, this is where your technical expertise directly supports healthcare professionals and helps ensure lifesaving medical devices perform safely and reliably when patients need them most.

This is where you become a trusted problemsolver-providing expert guidance, resolving complex technical issues, and delivering a customer experience that reflects Baxter's mission to save and sustain lives.

In this role, your success is measured by the quality of support you deliver, the confidence you build with customers and internal partners, and your ability to resolve issues efficiently while maintaining accurate, compliant documentation.

What you'll be doing

  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment.

  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions.

  • Document and manage all capital customer interactions and capital field service work order requests using Baxterapproved contact management systems.

  • Conduct customer followup activities to confirm issue resolution and close service interactions.

  • Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation.

  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures.

  • Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation.

  • Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams; travel within the U.S. and Canada for training as required.

What you'll bring

  • Bilingual proficiency in English and French (required).

  • One of the following:

    • A Bachelor's or Associate's degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred), OR
    • A degree in another field combined with relevant technical work experience, OR
    • A high school diploma (or equivalent) with hands-on technical experience in a related field.

  • Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment.

  • Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics.

  • Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn.

  • Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems.

  • Familiarity with order management, service documentation, or inventory tracking concepts through work, coursework, or projects is an asset.

  • Proficiency with Microsoft Word, Excel, and PowerPoint (or similar tools).

  • Willingness and ability to travel within the U.S. and Canada for training as required.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter,we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.The estimated salary range for this position is $57,664.00 - $86,496.00 CAD annually, which reflects base salary as wellas estimated target payout under the Management Incentive Compensation Plan. Individual pay will bedetermined based upon skills, expertise and experience, and the incentive, which is contingent upon company andindividual performance outcomes. For questions about this, our pay philosophy, and available benefits, pleasespeak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidatesto fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interviewas to whether or not you were successful in obtaining the position. Information submitted as part of the jobapplication process will be kept on file for 3 years from the date of submission in accordance with legislativerequirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitmentteam.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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