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Technical Support Associate Jobs in Lilburn, GA (NOW HIRING)

Distro

Customer Support Associate

Duluth, GA

$16 - $22/hr

Position Summary The Service Operations Associate supports the delivery of client services across ... technical matters, participation in operational meetings, and hands-on involvement in activities.

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

EAE USA Inc

Technical Sales Support

Tucker, GA · On-site

About the Role As a Technical Sales Specialist , you'll play a vital role in supporting our sales ... Bachelor's degree, associate degree in a technical field, or equivalent experience . * Strong ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi ... Provide technical software support, set-up, and implementation guidance to clients across a suite ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lilburn, GA

Technical Support Associate information

See Lilburn, GA salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Lilburn, GA is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.28 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Lilburn, GA look for?

The top searched job categories for Technical Support Associate jobs in Lilburn, GA are:

What cities near Lilburn, GA are hiring for Technical Support Associate jobs?

Cities near Lilburn, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Lilburn, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,149 per year, or $22.7 per hour.

Customer Support Associate

Distro

Duluth, GA

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Position Summary
The Service Operations Associate supports the delivery of client services across payroll, HRIS, tax, and operational workflows. This entry0level role assists with accurate payroll processing, responds to routine client and employee inquiries, and helps ensure smooth day0to0day service execution in alignment with department procedures. The Associate performs data entry and system updates, supports user setup tasks, assists with basic troubleshooting, and collaborates with internal teams to maintain efficient operations and a positive client experience.
Essential Duties and Responsibilities Support the service team by responding to routine client and employee inquiries with clear, timely information. Assist with troubleshooting basic issues in payroll systems, HRIS, reporting tools, and service portals, escalating more complex items to senior team members. Help maintain positive client relationships through professional communication and follow0up as directed. Assist with user setup tasks in client-facing systems, ensuring correct permissions and data entry. Help gather information needed for escalations and submit basic support tickets following documented procedures. Enter and validate standard payroll data such as new hire imports, timesheet files, and pay changes. Perform initial reviews of payroll data to identify missing information or obvious discrepancies, escalating issues as needed. Support payroll processing activities, including off cycle runs or adjustments, under guidance from senior team members. Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery. Monitor shared inboxes, ticket queues, or dashboards to ensure timely handling of client and employee requests. Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Assist in maintaining team resources such as checklists, templates, and reference materials. Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities Communicates clearly and professionally in both written and verbal formats when interacting with clients, employees, and internal team members. Builds positive working relationships by being approachable, supportive, and responsive to others. Works effectively within a team environment and collaborates with colleagues to support shared goals. Open to learning new processes, systems, and procedures and adapts well to changes in workflow or priorities. Demonstrates flexibility in taking on a variety of tasks as assigned. Manages time effectively to meet deadlines in a fast-paced environment. Maintains organized work practices, including accurate documentation and consistent follow-up on assigned tasks. Follows through reliably to ensure work is completed accurately and efficiently. Demonstrates strong attention to detail when reviewing data, documents, and system entries. Identifies basic discrepancies and takes appropriate steps to correct or escalate them. Handles sensitive information with professionalism and maintains strict confidentiality in all work activities. Shows a strong work ethic and contributes to a positive, collaborative team culture. Works cooperatively with internal departments to help support smooth operations and coordinated workflows. Seeks guidance from senior team members when needed and proactively shares relevant information. Comfortable navigating HRIS, payroll systems, and digital tools with training and support. Education & Experience High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required. Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed. 1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred. Required Licenses And/Or Certifications Not Applicable
Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Primarily involves sitting for extended periods while working at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment. Mobility: Occasional movement within the office to retrieve documents, access equipment, or collaborate with team members. Visual Acuity: Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed. Lifting & Carrying: Minimal physical effort required; may include handling files or light office materials. Mental Demands: Focus & Accuracy: Sustained concentration required to process payroll, review data, and ensure accuracy across multiple client accounts. Decision Making: Ability to make routine decisions using established policies, procedures, and guidelines. Attention to Detail: Consistently high level of accuracy needed when entering, reviewing, and validating payroll and HRIS information. Problem-Solving: Ability to identify errors, discrepancies, or system issues and take corrective action or escalate appropriately. Multitasking: Manage multiple client requests, payroll deadlines, and administrative tasks in a fast-paced environment. Stress Tolerance: Ability to remain calm and professional when working under deadlines or addressing client concerns. Communication Demands: Verbal Communication: Regular interaction with clients and internal teams to provide updates, resolve issues, and explain processes clearly. Written Communication: Ability to prepare clear and concise emails, notes, and documentation related to payroll, HRIS, and service requests. Interpersonal Skills: Ability to build positive working relationships and communicate professionally with individuals at varying levels of technical understanding. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Environmental Conditions
This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an at will2 employment relationship. This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting.
 
#SolvoHRGlobal
#LI-PROMOTED
#LI-Onsite
$22 - $23 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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