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Technical Support Associate Jobs in Lafayette, IN

kirbyrisk

Associate Project Engineer

Lafayette, IN · On-site

Associate's degree in a technical field or 3+ years of relevant work experience * Basic ... Benefits That Work for You We provide a complete package designed to support your health, career ...

kirbyrisk

Associate Project Engineer

Lafayette, IN · On-site

Associate's degree in a technical field or 3+ years of relevant work experience * Basic ... Benefits That Work for You We provide a complete package designed to support your health, career ...

Ascension

Pharmacy Advocate Technician

Kokomo, IN

$19.65/hr

... and technical support for the pharmacist. Responsibilities: * Refill and maintain automated ... associates and applicants for employment without regard to race, color, religion, sex/gender ...

ThyssenKrupp

Maintenance

Veedersburg, IN · On-site

Provide leadership, supervisory, and technical support to maintenance team * Troubleshoot all plant ... Minimum of an associate's degree in industrial maintenance, Electronics, Electricity or related ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lafayette, IN

Technical Support Associate information

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$10

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How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Lafayette, IN is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.43 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Lafayette, IN?

The most popular types of Technical Support jobs in Lafayette, IN are:

What are popular job titles related to Technical Support Associate jobs in Lafayette, IN?

For Technical Support Associate jobs in Lafayette, IN, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lafayette, IN look for?

The top searched job categories for Technical Support Associate jobs in Lafayette, IN are:

What cities near Lafayette, IN are hiring for Technical Support Associate jobs?

Cities near Lafayette, IN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Lafayette, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,418 per year, or $23.8 per hour.

Senior Technical Support Analyst

Purdue University

West Lafayette, IN • On-site

Other

Re-posted 23 days ago

Purdue University rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

312th of 619 rated colleges and universities

Job description

Senior Technical Support Analyst
City: West Lafayette
Job Description:
Job Summary
The Senior Technical Support Analyst provides frontline technical support for Athletics Information Technology services. This role is responsible for diagnosing and resolving routine hardware, software, and connectivity issues for Athletics users, documenting incidents and resolutions in approved systems, and ensuring consistent, high-quality customer service. Issues that are complex, recurring, or beyond established procedures are escalated to the Lead Technical Support Analyst. The position operates within defined service frameworks, procedures, and escalation paths.
What You'll Be Doing:
USER SUPPORT AND INCIDENT RESOLUTION:
The Technical Support Analyst provides frontline technical support to Athletics users, serving as the initial point of contact for routine information technology issues. The role is responsible for diagnosing and resolving common hardware, software, and connectivity problems in a timely and professional manner while maintaining a strong customer service focus. When issues are complex, recurring, or exceed established troubleshooting procedures, the position escalates the issue to the Lead Technical Support Analyst in accordance with defined escalation paths to ensure appropriate resolution and continuity of service.
DOCUMENTATION AND PROCESS ADHERENCE:
The position is responsible for accurately documenting incidents, troubleshooting steps, and resolutions within approved ticketing and documentation systems. This documentation supports operational transparency, reporting, and service continuity, and contributes to institutional knowledge and process improvement. The role follows established IT service workflows, standards, and escalation procedures, and adheres to departmental and university policies governing service delivery and documentation.
OPERATIONAL AND EVENT SUPPORT:
The Technical Support Analyst supports day-to-day IT operations by assisting with equipment setup, system troubleshooting, and technology needs as assigned. The role may provide support for presentations, meetings, and Athletics events, and assists during peak operational periods or service interruptions under the direction of IT leadership. These activities support consistent and reliable IT services across Athletics facilities and functions.
OTHER:
In addition to core responsibilities, the position performs other related duties as assigned to support Athletics Information Technology operations. This may include assisting during major outages, participating in training activities, or supporting departmental initiatives as needed. All duties are performed in compliance with Purdue University, Big Ten Conference, and NCAA rules, policies, procedures, and regulations.
About Us:
Purdue Athletics is built on unrivaled pride, unlimited potential, and a sense of shared purpose that unites staff, student-athletes, and the broader community. As part of Purdue's 150-year legacy, Athletics exemplifies a culture of collaboration, continuous growth, and excellence, where every member is encouraged to strive for success while fostering a positive and supportive environment. Joining Purdue Athletics means joining a team committed to building a better world together-where professional aspirations thrive, innovation is celebrated, and a lasting impact is made on campus and beyond. Read more: Purdue Boilermakers Athletics
What We're Looking For:
Education and Experience:
  • Associate's degree with a concentration in information technology, computer science, or computer-related coursework is required
  • Equivalent combination of education and relevant technical experience.
  • One (1) year of experience providing frontline technical support or customer service in an information technology environment, with experience in an IT support center or service desk focusing on problem identification, troubleshooting, and issue resolution preferred
  • Experience supporting macOS and Windows operating systems, as well as mobile devices, in a managed enterprise environment is required
  • Familiarity with IT service management and systems tools such as TeamDynamix, Microsoft Endpoint Configuration Manager (MECM), and Active Directory, or comparable platforms, is preferred
  • Experience working within defined service processes and escalation models in a team-based IT environment is beneficial

Skills needed:
  • Requires strong customer service and troubleshooting skills, with the ability to diagnose and resolve routine technical issues efficiently and professionally
  • Strong written and verbal communication skills are necessary to clearly document incidents and resolutions and to communicate technical information effectively to non-technical users
  • Requires the ability to recognize when issues exceed established procedures and to follow defined escalation paths appropriately
  • The ability to work effectively in a fast-paced support environment, adhere to documented processes and standards, manage competing priorities, and collaborate with other IT staff is essential
  • Must adhere to and comply with Purdue University, Big Ten Conference, and NCAA rules, policies, procedures, and regulations

Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Additional Information:
  • Purdue's benefits summary ;/li>
  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • This was formerly classified as an operational/technical position; an internal lateral transfer will retain same benefit standing
  • FLSA: Non-Exempt (Eligible For Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan

Career Stream
Compensation Information:
Administrative and Operational Support 3
Pay Band S050
Job Code#20003371
Link to Purdue University's Compensation Guidelines: ;br>
EOE
Purdue University is an EO/EA University

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