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Technical Support Associate Jobs in Bloomington, IN

MANTECH

Technical Writer

Crane, IN · On-site

... Associate's Degree and 4 years of additional relevant experience may be substituted in lieu of ... technical support content • Ability to handle multiple projects simultaneously • Firm ...

ManTech International

Technical Writer

Crane, IN · On-site

BA/BS degree or High School Diploma and 6 years of additional relevant experience or Associate ... for technical support content * Ability to handle multiple projects simultaneously * Firm ...

ManTech

Technical Writer

Crane, IN

BA/BS degree or High School Diploma and 6 years of additional relevant experience or Associate ... for technical support content * Ability to handle multiple projects simultaneously * Firm ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bloomington, IN

Technical Support Associate information

See Bloomington, IN salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Bloomington, IN is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.47 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Bloomington, IN?

The most popular types of Technical Support jobs in Bloomington, IN are:

What job categories do people searching Technical Support Associate jobs in Bloomington, IN look for?

The top searched job categories for Technical Support Associate jobs in Bloomington, IN are:

What cities near Bloomington, IN are hiring for Technical Support Associate jobs?

Cities near Bloomington, IN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Bloomington, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,511 per year, or $22.8 per hour.

IT Associate - OCU - Non-Technical - 3rd Shift

Cummins

Columbus, IN • On-site

Full-time

Posted 16 days ago

Cummins rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

136th of 540 rated manufacturers

Job description


We are looking for a talented IT Associate to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Columbus, IN
In this role, you will make an impact in the following ways:
  • Develops, updates, and administers departmental databases, wikis, web sites, systems, security status, and technical libraries; assists with the migration from one technology platform to another technology platform; participates in application certification processes.
  • Monitors and audits function-related activities.
  • Supports functional department training and communication processes; sets-up and maintains workstations used specifically for the technologies administered.
  • Provides contact support and administrator expertise for departmental databases, technologies, web sites, and technical libraries; trouble shoots functionality and interfaces; participates in the development of technologies, web sites, wikis, or databases; develops web and wiki pages.
  • May provide installation, set-up, and technical support for new and existing systems; may provide global support for data maintenance; manages global data and supports systems globally.
  • Coordinates related financial activities such as tracking charges and charge backs; interfaces with financial systems; analyzes, compares, and reports related financial data. Initiates, develops, leads, and participates in improvement processes; actively participates in self- and team audits and resulting process improvements.
  • Develops and conducts training programs.
  • Counsels, mentors, and coaches less experienced team members.
  • Understands the structure of the organization and maintains a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities. Demonstrates confidentiality in execution of all responsibilities.
  • Performs other duties as required, to get the job done.
  • Travel as required by the work.

Responsibilities
To be successful in this role you will need the following:
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Decision quality - Making good and timely decisions that keep the organization moving forward.
  • Ensures accountability - Holding self and others accountable to meet commitments.
  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
  • Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
  • Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
  • Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
High school diploma, GED or equivalent required.
Experience:
Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required.
Qualifications
From an IT Perspective Support the CMEP Blockline and Assembly line Manufacturing Execution Systems.
  • Strong troubleshooting skills
  • Strong understanding of relational database concepts and PL-SQL
  • Strong understanding of the following Manufacturing Execution Systems (AMS, PIMS, and CMES)
  • Ability to execute our Change request Management Process for changes in Assembly or Blockline
  • Ability to work in fast paced manufacturing environment where issues must be resolved rapidly
  • Ability to learn how to support all our manufacturing printers and laminators (cleaning, replacing print heads, etc)
  • Identifying missing data and performing selected recovery procedures
  • Reprinting missed labels and reports
  • Reporting on production issues and root cause analysis
  • Developing and documenting troubleshooting and recovery procedures
  • Identifying repeat problems and recommending longer term solutions

About Us
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

What Cummins employees say

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About Cummins

Sourced by ZipRecruiter

Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Columbus, IN, US

Year founded

1919

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