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Technical Support Associate Jobs in Staunton, IN

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VOIP Systems Technician

Terre Haute, IN · On-site

This position provides remote and onsite technical support, resolves telecommunications issues ... Associate degree in Information Technology, Telecommunications, Networking, or related field, or ...

Joink CTI

VOIP Systems Technician

Terre Haute, IN · On-site

This position provides remote and onsite technical support, resolves telecommunications issues ... Associate degree in Information Technology, Telecommunications, Networking, or related field, or ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

This position provides remote and onsite technical support, resolves telecommunications issues ... Associate degree in Information Technology, Telecommunications, Networking, or related field, or ...

ENTEK

Control Systems Technician

Terre Haute, IN · On-site

$65K - $75K/yr

Provide occasional after-hours technical support as needed * Support continuous improvement ... Associate's degree (AA/AS) in Mechanical, Electrical, or related technical field OR * Minimum of ...

PetSmart

Pet Groomer & Salon Trainer

Terre Haute, IN · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Terre Haute, IN · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Staunton, IN

Technical Support Associate information

See Staunton, IN salary details

$10

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How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Staunton, IN is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.28 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Staunton, IN are hiring for Technical Support Associate jobs?

Cities near Staunton, IN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

VOIP Systems Technician

Joink

Terre Haute, IN • On-site

Full-time

Posted 24 days ago

Job description

Description:

Position Summary

The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed services clients. This position provides remote and onsite technical support, resolves telecommunications issues, manages system configurations, and ensures service delivery meets established Service Level Agreements (SLAs). The technician will work closely with clients, carriers, vendors, and internal engineering teams to deliver reliable voice communication services and exceptional customer experiences.

Essential Duties and Responsibilities

  • Provide Tier I and Tier II support for hosted, cloud-based, and on-premise VOIP environments.
  • Troubleshoot voice quality issues including latency, jitter, packet loss, one-way audio, and call routing failures.
  • Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto attendants, hunt groups, voicemail, and user extensions.
  • Respond to and resolve client service requests through the MSP ticketing system.
  • Meet or exceed established service level agreements (SLAs) for response and resolution times.
  • Perform moves, adds, changes, and deletions (MACDs) for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, internet service providers, and telecommunications vendors to resolve service issues.
  • Work with network engineers to identify and resolve network-related voice performance issues.
  • Monitor system alerts and proactively identify service-impacting problems.
  • Document troubleshooting activities, network diagrams, configurations, and client environments.
  • Educate clients on system functionality and best practices.
  • Participate in an on-call support rotation as required.
  • Maintain a high level of customer satisfaction through effective communication and timely issue resolution.

Required Qualifications

Education & Experience

  • Associate degree in Information Technology, Telecommunications, Networking, or related field, or equivalent experience.
  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Previous experience in an MSP, telecommunications provider, or customer-facing technical support environment preferred.

Technical Skills

  • Knowledge of:
  • SIP
  • RTP
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • QoS
  • Routing and Switching


  • Experience supporting VOIP platforms such as:
  • Microsoft Teams Phone
  • RingCentral
  • Zoom Phone
  • 8x8
  • Mitel
  • Cisco
  • Avaya


  • Experience with SIP trunking and carrier provisioning.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

Core Competencies

  • Customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Exceptional troubleshooting and problem-solving abilities.
  • Strong documentation habits.
  • Ability to manage multiple clients and priorities simultaneously.
  • Self-motivated with the ability to work independently in a fast-paced MSP environment.

Preferred Certifications

  • CompTIA Cloud+
  • CCNP
  • CompTIA VoIP Certification

Success Measures

  • SLA compliance and ticket performance.
  • Client satisfaction scores.
  • First-call resolution rates.
  • Documentation quality and accuracy.
  • Successful implementation and migration projects.
  • Reduction of recurring telecommunications issues.
Requirements: