Technical Support Associate Jobs in Staunton, IN

Financial Aid Associate Director
Rose-HulmanInstitute of Technology invites applications for the position of Financial AidAssociate Director. As a nationally recognized institution dedicated toacademic excellence and student support, Rose-Hulman values professionals whoare committed to helping students overcome financial barriers to education.This role is well suited for a collaborative, student-centered individual whois passionate about promoting opportunity and empowering student achievement.
TheFinancial Aid Associate Director provides strategic leadership and operationaloversight for the administration of federal, state, and institutional financialaid programs. This position is responsible for managing the packaging andawarding of financial aid, ensuring accurate and timely processing of aidapplications, and maintaining compliance with all applicable federal and statelaws, regulations, and institutional policies. The Associate Director overseesthe development, implementation, and monitoring of office procedures andinternal controls; coordinates the preparation and submission of requiredfederal, state, donor, and institutional reports; and supports the delivery ofcomprehensive financial aid information through outreach initiatives forprospective and current students, parents, and campus stakeholders.
TheAssociate Director directs the administration and processing of all federalloan programs and serves as the primary authority for student and parentapplicant data management. Responsibilities include overseeing the import andexport of FAFSA data used to determine eligibility for federal, state, andinstitutional financial aid programs; managing applicant data correctionsresulting from verification activities; coordinating Pell Grant paymentreporting to support institutional reimbursement from the U.S. Department ofEducation; and ensuring the accurate processing, origination, disbursement,reconciliation, and maintenance of all Federal Direct Loan records. This roledevelops and monitors operational procedures to ensure data integrity,regulatory compliance, and efficient service delivery while mitigatinginstitutional risk.
Servingas the System Administrator within the Financial Aid Office, the AssociateDirector manages the financial aid functionality within the Banner studentinformation system and oversees the implementation of system updates,regulatory changes, and enhancements issued by Ellucian, the State of Indiana,and the U.S. Department of Education. The position evaluates businessprocesses, develops system solutions to improve operational effectiveness,maintains data accuracy and security, and serves as a key liaison betweenFinancial Aid, Information Technology, and external agencies regardingsystem-related initiatives and compliance requirements.
TheAssociate Director provides advanced financial aid counseling, guidance, andcustomer service to students, parents, faculty, staff, and externalconstituents. The position interprets complex federal and state regulations,resolves escalated issues, supports policy development and staff training, andassists in the strategic planning and continuous improvement of financial aidoperations. Through leadership, technical expertise, and a commitment tostudent success, the Associate Director helps ensure equitable access tofinancial resources while supporting institutional enrollment and retentiongoals.
Qualifiedcandidates will have a bachelor's degree in a related field and three years offinancial aid office experience. Knowledge of federal/state institutionalfinancial aid regulations and ability to interpret complex regulations andprocedures necessary. Effective customer service orientation/communicationsskills are necessary to present information in one-on-one and small groupsituations to students and parents regarding financial awarding. Must have knowledgeof computer hardware/software and ability to work with automated systems tofacilitate automated financial aid processes.
Preferredcandidates will have five years of relevant work experience. Knowledge of theBanner software system strongly preferred. Analytical skills to accomplishcomplex reconciliation processes strongly desired. Excellent organizationalskills to facilitate receipt and processing of vast amounts of data anddocumentation items are strongly preferred.
AtRose-Hulman, your successes are celebrated in a welcoming, supportive, andflexible environment with a number of benefits and resources including avariety of health benefit options; voluntary benefits such as Group Accidentand/or Group Critical Illness Insurance, Pet Insurance, and CaregiverResources; participation in Tuition Exchange; a generous and flexible paidleave program and dedicated time for professional development. As a Rose-Hulmanemployee, you will also enjoy access to full-service fitness facilities andprogramming; a performing arts center featuring national touring acts andcampus productions; and access to state-of-the-art labs, facilities, andequipment. All employees experience opportunities to have an impact on studentlives and be part of a greater purpose through multidisciplinary projectcollaboration that can have a global impact, as well as receive continualencouragement and support for philanthropic and volunteer opportunities.
RankedNo. 1 among U.S. engineering colleges by U.S. News & World Report's BestColleges for 27 consecutive years, Rose-Hulman Institute of Technology is aSTEM (Science, Technology, Engineering, and Mathematics) focused institution,whose students' education and success are the nucleus of everything we strivefor. We support and recognize excellence in teaching, learning, innovation, andintellectual growth of our students, faculty, and staff. Our campus culture isstudent-focused, welcoming, and inclusive. Here, we believe that every employeehas a role to play in the mission of the institute: to provide our students withthe world's best undergraduate science, engineering, and mathematics educationin an environment of individual attention and support.
Located on the banks of the Wabash River and conveniently located withindriving distance of seven major cities, Terre Haute is a vibrant community witha revitalized downtown, museums, parks, four higher ed institutions, a richhistorical past, and dynamic food, music, and arts scene.
Salaryrange is $60,000- $75,000. Salary is competitive. A higher salary maybe negotiated based on experience and qualifications.
Rose-Hulmanconducts background checks for all prospective employees, including criminalhistory, education, social media, employment, driving records, and referencechecks, where relevant to job duties. The scope depends on the role'sresponsibilities and Institute necessity. Information from background checkswill be used solely to assess a candidate's suitability for employment,ensuring a safe and productive workplace, and will be handled in compliancewith federal and state laws.
Applications:Only online applications/resumes submitted via the Rose-Hulman Institute of Technology Employment Opportunities website, jobs.rose-hulman.edu, will be accepted until the position is filled. Contact Human Resources via email, HRApply@rose-hulman.edu, for questions.
Thisposition is not eligible for work visa sponsorship at this time.
EEO
Rose-Hulman Institute of Technology is an equal opportunity employer. It is the Institute's policy to treat all employees and applicants equally according to their individual qualifications, abilities, experiences, and other employment standards. Rose-Hulman will not discriminate against any employee, applicant for employment, student or applicant for admission, including protections for those opposing discrimination or participating in any complaint process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Rose-Hulman Institute of Technology is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the Office of Human Resources.