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Technical Support Associate Jobs in Indianapolis, IN

Core Managed

Technical Support Specialist

Carmel, IN · On-site

$42K - $48K/yr

This will be a junior level, fast paced position, and you will be doing level 1 support for ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Indianapolis, IN

Technical Support Associate information

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$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Indianapolis, IN is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.29 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Indianapolis, IN?

The most popular types of Technical Support jobs in Indianapolis, IN are:

What are popular job titles related to Technical Support Associate jobs in Indianapolis, IN?

For Technical Support Associate jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Indianapolis, IN look for?

The top searched job categories for Technical Support Associate jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Technical Support Associate jobs?

Cities near Indianapolis, IN with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Specialist

Core Managed

Indianapolis, IN • On-site

$42K - $48K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills.  Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies.  

What makes us cool: 

  • Fun team that is focused on everyone’s success
  • Laid back atmosphere free of internal politics
  • Constantly learning new tech on the job
  • We offer a 401K, health benefits, competitive pay and vacation  

The Position: 

This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff.  In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals.  Big egos need not apply.  Teamwork makes the dream work!  

Need to Have: 

  • Focus and ability to avoid distractions
  • Persistence in problem solving
  • Humility to be able to ask for necessary help and support
  • Commitment to a high level of quality work
  • Ownership of assigned tasks
  • Being able to adapt quickly
  • Punctuality and a clean business appearance
  • Desire to help others
  • Ability to learn quickly
  • Time management skills
  • Ability to develop relationships with clients and internal staff
  • Follow process and identify possible improvements
  • Exemplary written and verbal communication skills 

What we will do for you: 

  • Provide a work environment that is truly fun to be in
  • Give you an opportunity to work on the latest cutting-edge tech
  • Give you a path for promotion
  • Teach you about:
    • Servers
    • Networking
    • Firewalls (Fortinet | Fortigate)
    • Hyper-V
    • Microsoft 365
    • Azure
    • Exchange
    • Active Directory
    • Cybersecurity

Requirements: 

  • Bachelor’s degree preferred; associate degree required
  • Reliable vehicle
  • Pass a drug test and background check
  • Occasionally work evenings and weekends (IT never stops) 

HR Stuff: 

  • Full medical benefits (1st Day)
  • Annual Bonus 
  • 18 days of PTO
  • 401K with 4% match
  • Full-time 
  • Salary 42-48k
  • In office position at Carmel office 

Company's website: 

  • https://www.coremanaged.com/ 

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