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Technical Support Associate Jobs in Irving, TX (NOW HIRING)

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21.25/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX · On-site

$47K - $71K/yr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX

$16 - $20.50/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... technical skills · Ability to work under pressure · Ability to effectively build and maintain ...

Dynatron Software

Support Operations Associate

Richardson, TX · On-site

$15.50 - $20/hr

The Opportunity We're looking for an Operations Support Associate who genuinely enjoys solving ... This role sits at the intersection of customer support, technical troubleshooting, and operational ...

Dynatron

Support Operations Associate

Richardson, TX · Remote

$21/hr

The OpportunityWe're looking for an Operations Support Associate who genuinely enjoys solving ... This role sits at the intersection of customer support, technical troubleshooting, and operational ...

Airliquidehr

Compressor Technical Specialist

Dallas, TX · On-site

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Airgas

Compressor Technical Specialist

Dallas, TX · On-site

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Irving, TX

Technical Support Associate information

See Irving, TX salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Irving, TX is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Irving, TX? The most popular types of Technical Support jobs in Irving, TX are:
What are popular job titles related to Technical Support Associate jobs in Irving, TX? For Technical Support Associate jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Irving, TX look for? The top searched job categories for Technical Support Associate jobs in Irving, TX are:
What cities near Irving, TX are hiring for Technical Support Associate jobs? Cities near Irving, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,321 per year, or $23.7 per hour.

Technical Support Specialist (Water Quality)

Watts

Fort Worth, TX • On-site, Remote

$23 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

We're Watts. Together, we're reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
Scope of Position
Under the guidance of the Technical Services Supervisor, the Technical Support Specialist will provide expert product knowledge, technical troubleshooting, and commercial solutions to dealers, wholesalers, retailers, and other business-to-business customers.
This role is remote and is based out of the Fort Worth, TX location.
Primary Job Duties and Responsibilities
  • Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
  • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
  • Assist customers with the installation and setup of residential and commercial equipment.
  • Enter customer orders, process warranty replacements, and provide post-sales order management support.
  • Use CRM and other software tools to document and manage customer needs and concerns.
  • Be a subject matter expert, offering product recommendations and support to both internal and external customers.
  • Collaborate with customer service and technical support teams within Watts.
  • Participate in continuous improvement initiatives to enhance products and processes.
  • Maintain knowledge of factory processes, tools, materials, and equipment.
  • Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member.
  • Demonstrate respect for coworkers and uphold Watts' business philosophy.

Required Qualifications
  • An associate degree or higher is preferred.
  • Experience with residential and commercial water filtration and conditioning systems is preferred.
  • Master Water Specialist certification is highly desirable.
  • Technical and mechanical experience in resolving product performance issues.

General Applicable Company Competencies
  • Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
  • Punctuality and dependability.
  • Ability to be flexible and adapt to changing work priorities and stressful conditions.
  • Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
  • Maintain productive and collaborative relationships with other Watts employees.
  • Demonstrate behaviors aligned with Watts values: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions
While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth location for meetings, trainings, or as otherwise required by Company management.
Physical Requirements
Specific physical abilities required for this position include, but are not limited to:
  • Ability to remain seated at a desk or workstation for extended periods.
  • Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
  • Ability to physically move around the office, organize, or transport files, packages, or other office-related materials.
  • Ability to read documents, use a computer, and perform data entry tasks.
  • Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
  • Ability to operate standard office equipment, including computers, printers, phones, and copiers.
  • Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range
The expected salary range for this position is $23- 28/hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
#LI (Remote)
Watts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
  • Competitive compensation based on your skills, qualifications and experience
  • Comprehensive medical and dental coverage, retirement benefits
  • Family building benefits, including paid maternity/paternity leave
  • 10 paid holidays and Paid Time Off
  • Continued professional development opportunities and educational reimbursement
  • Additional perks such as fitness reimbursements and employee discount programs
  • Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

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