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Technical Support Associate Jobs in Irving, TX (NOW HIRING)

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

Technical and Project

Support Associate Level III

Dallas, TX · On-site

$16.75 - $21.75/hr

Technical and Project Engineering, LLC (TAPE) is a government contractor whose mission is to ... The Support Associate Level III provides support to the Government staff and performs accounting ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Irving, TX

Technical Support Associate information

See Irving, TX salary details

$10

$23

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How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Irving, TX is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Irving, TX? The most popular types of Technical Support jobs in Irving, TX are:
What are popular job titles related to Technical Support Associate jobs in Irving, TX? For Technical Support Associate jobs in Irving, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Irving, TX look for? The top searched job categories for Technical Support Associate jobs in Irving, TX are:
What cities near Irving, TX are hiring for Technical Support Associate jobs? Cities near Irving, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Irving, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,321 per year, or $23.7 per hour.

Senior Specialist I, Technical Support - S3 (TCHSPT - Technical Support)

PowerSchool Group LLC

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

PowerSchool rating

9.1

Company rating: 9.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

26th of 242 rated software companies

Job description

Overview
About PowerSchool
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
PowerSchool's Predictive Enrollment Analytics product helps K-12 school districts across the United States predict their future enrollment numbers to support budgeting and other central office processes at the district. The Support Engineer, Services supports the Predictive Enrollment Analytics product by executing key technical processes, delivering accurate outputs, and providing responsive case support. This role serves as a critical interface between customers and internal teams, ensuring a smooth and high-quality experience.
This role will be responsible for supporting customers during the entire Predictive Enrollment Analytics product lifecycle, which includes district implementation, residential development research, and projection generation. The role will also assist in the resolution of escalated customer support cases. Success in this role requires strong communication skills, attention to detail, and the ability to quickly learn new systems and processes.
Responsibilities
Description
The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximize customer satisfaction while reaching our organizational goals. Your day-to-day job will consist of:
RDR Projection Generation & Execution
  • Conduct residential development and demographic research through partnership with local jurisdictions, third-party data providers, and online resources.
  • Generate and validate enrollment projections, ensuring accuracy and timely delivery.
  • Review data inputs and outputs to confirm consistency and identify discrepancies.
  • Troubleshoot issues related to projection generation and resolve in collaboration with internal teams.
  • Maintain documentation and knowledge of projection processes and requirements.
Case Support & Issue Resolution
  • Investigate and resolve escalated support cases.
  • Partner with cross-functional teams to address more complex or escalated issues.
  • Track and document case progress to maintain visibility and accountability.
Customer Interface & Communication
  • Serve as a primary point of contact for new customers, providing clear and professional communication.
  • Support new customer implementations, annual projection updates, and customer escalations.
  • Translate technical concepts into understandable language for non-technical audiences.
  • Explain projection assumptions, outputs, and variances to customers and internal stakeholders.
  • Communicate updates, timelines, and resolutions with clarity and transparency.
  • Build trust by delivering a responsive and positive support experience.
Learning & Continuous Improvement
  • Quickly learn new tools, systems, and processes to support evolving team needs.
  • Apply feedback and insights to improve workflows and support delivery.
  • Contribute to team knowledge sharing and documentation.
  • Identify opportunities to improve customer experience, automate manual processes, and increase operational efficiency.

Qualifications
Minimum Qualifications
  • 2 to 4 years of relevant and related work experience.
  • Associate's degree or equivalent, or equivalent years of relevant work experience.
  • Travel occasionally, up to 0-5%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.
  • This position is subject to company on-call policies which constitutes working hours outside of the normal workday as needed.
  • Strong written and verbal communication skills.
  • Strong analytical skills with the ability to interpret and contextualize historical and predictive data and communicate insights effectively.
  • Enthusiastic and fast learner with the ability to adapt in a dynamic environment.
  • Detail-oriented with strong problem-solving abilities.
  • Customer-focused mindset with a commitment to high-quality support.
  • Experience working with data analysis, forecasting, planning, research, or similar analytical processes.
  • Preferred Qualifications
  • Experience in the education industry
Preferred Qualifications
  • Experience in the education industry, demography, urban planning, population studies, or related analytical fields.
  • Experience with GIS, ArcGIS, Excel, or similar data analysis and mapping tools.

Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $42,100 - $76,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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