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Technical Support Associate Jobs in Hampton, VA (NOW HIRING)

TEKsystems

It Support Technician

Newport News, VA

$20/hr

Job Responsibilities: - Handle inbound AND outbound calls from store associates - Provide first-level technical support via phone, email, chat, and ticketing systems. - Provide courteous and ...

TEKsystems

It Support Technician

Newport News, VA

$20/hr

Job Responsibilities: - Handle inbound AND outbound calls from store associates - Provide first-level technical support via phone, email, chat, and ticketing systems. - Provide courteous and ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD ... Associates degree from an accredited college or university in Computer Science, Information Systems ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hampton, VA

Technical Support Associate information

See Hampton, VA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Hampton, VA is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.58 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Hampton, VA?

For Technical Support Associate jobs in Hampton, VA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Hampton, VA look for?

The top searched job categories for Technical Support Associate jobs in Hampton, VA are:

What cities near Hampton, VA are hiring for Technical Support Associate jobs?

Cities near Hampton, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Hampton, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,639 per year, or $23.9 per hour.

S1000D Technical Writer

Decision Technologies

Virginia Beach, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Decision Technologies, Inc.

Decision Technologies was founded to help bridge the gap between Department of Defense and Federal Government acquisition programs and technology to help our customers optimize their decision-making process. Over the years, our areas of expertise have expanded to include Systems Engineering, Program Management, In-Service Engineering, Equipment Repair, Research and Development, Test and Evaluation, and Intelligence and Counterintelligence Support. Our growth and success have positioned us as a premier engineering and intelligence services provider contributing to our nation's defense.

Our company culture cultivates talented problem-solvers on focused on performance with industry-leading teamwork and responsiveness. We have established a reputation for offering superior services and solutions, proven integrity and innovation, employee engagement and development, and customer collaboration.

Bring your expertise and knowledge to our team!

Decision Technologies seeks a qualified S1000D Technical Writer to join our Dam Neck, VA team.

Position Description:

The Technical Writer will provide support for the development, update, maintainability, tracking, and/or delivery of Interactive Electronic Technical Manuals (IETMs) and/or Electronic Systems Operator Manuals (ESOM).

MUST HAVE AN ACTIVE SECRET CLEARANCE

Responsibilities and Duties:

  • Must have experience with S1000D International Specifications for updating and/or developing IETMs.
  • Must have Arbortext Editor experience
  • Provide support for planning, execution, records and report development for hardware Physical Configuration Audit (PCA), verification and validation, or other technical documentation events at production or test facilities.
  • Provide technical support to research, evaluate, analyze, propose and implement solutions for problems or issues pertaining to proper operation of the IETM/ESOM (e.g., opening, viewing, navigating, linking, printing, etc.).
  • Perform the role of system integrator responsible for integrating data modules for SSDS Baseline equipment into System Level and Equipment IETMs.
  • Perform analysis of S1000D data implementation process and develop proposal for gathering and tracking technical performance data metrics.
  • Research and analyze current processes and procedures and provide recommended strategies to solve complex problems or to gain efficiencies in life cycle management of technical data.
  • The position will provide on-site and shipboard support to all integrated product support areas of SSDS and ICS baselines.

Required Qualifications and Skills:

  • Associate's level degree in any field
  • Bachelor's degree
  • 5+ years of relevant experience
  • Experience working with Navy or DoD contracts

Compensation:

Compensation at Decision Technologies, Inc. is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

Employee Benefits:

  • Competitive Paid Time Off
  • Comprehensive Medical, Dental and Vision Insurance
  • Employee Assistance Programs
  • Flexible Spending Accounts (Medical, Dependent Care & Commuter)
  • Company paid Short Term, Long Term, Life and AD&D Insurance
  • 401(k) match
  • Tuition Reimbursement
  • Paid Certifications

Decision Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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