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Technical Support Associate Jobs in Hampton, VA (NOW HIRING)

BMZ USA, Inc.

IT Support Technician

Virginia Beach, VA · On-site

$20.50 - $28/hr

Responsibilities : • Provide first-level technical support for hardware, software, systems, and ... Required : • Associate's or Bachelor's degree in Information Technology, Computer Science, or a ...

World Market

DC Support Analyst

Windsor, VA · On-site

$28.50 - $36/hr

Device Management & Technical Support * Provide Level I and II support for escalated incidents ... Pay Range is $28.50 - $36.00 per hour #LI-LO1 #LI-Onsite Full time and Part time associates are ...

World Market

DC Support Analyst

Windsor, VA · On-site

Device Management & Technical Support * Provide Level I and II support for escalated incidents ... Pay Range is $28.50 - $36.00 per hour #LI-LO1 #LI-Onsite Full time and Part time associates are ...

BMZ USA, INC

IT Support Technician

Virginia Beach, VA

$50K - $65K/yr

Provide first-level technical support for hardware, software, systems, and application issues ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

GDIT

Desktop Support

Virginia Beach, VA · On-site

$64K - $86K/yr

Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to ... Associate degree with 4 years of experience, or * Bachelor's degree with 2 years of experience.

Prolim Global

Engineering Technician

Newport News, VA · On-site

$24.04 - $31.63/hr

Provide technical support to engineers on a variety of engineering projects and assignments ... Associate's Degree and 1 year of related experience; OR * 2 years of related experience in lieu of ...

trane technologies

Customer Support Specialist

Chesapeake, VA · On-site

$17.50 - $23.50/hr

Provide technical support, promote product offerings, and identify additional sales opportunities ... Collaborate with teams, mentor new associates, engage in community activities, and model strong ...

Bell Techlogix, Inc.

Deskside Support Technician

Hampton, VA · On-site

$20 - $25.50/hr

The Deskside Support Technician role performs service, repair, and/or installation of computer ... associates. * Interacts with the customer when responding to technical questions or requests for ...

Bell Techlogix

Deskside Support Technician

Hampton, VA

$20 - $25.50/hr

The Deskside Support Technician role performs service, repair, and/or installation of computer ... associates. * Interacts with the customer when responding to technical questions or requests for ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Hampton, VA

Technical Support Associate information

See Hampton, VA salary details

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Hampton, VA is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $25.58 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Hampton, VA?

For Technical Support Associate jobs in Hampton, VA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Hampton, VA look for?

The top searched job categories for Technical Support Associate jobs in Hampton, VA are:

What cities near Hampton, VA are hiring for Technical Support Associate jobs?

Cities near Hampton, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Hampton, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,639 per year, or $23.9 per hour.

IT Support Technician

BMZ USA, Inc.

Virginia Beach, VA • On-site

$20.50 - $28/hr

Full-time

Re-posted 20 days ago

Job description

Job Summary:
BMZ USA, Inc. develops and manufactures advanced lithium-ion battery systems for a wide range of applications. They are seeking a motivated, hands-on IT Support Technician to support daily IT operations across both office and manufacturing environments, serving as the first point of contact for IT support needs and ensuring hardware, software, and systems remain reliable and efficient.
Responsibilities:
• Provide first-level technical support for hardware, software, systems, and application issues
• Troubleshoot and resolve issues involving desktops, laptops, printers, peripherals, and network connectivity
• Install, configure, maintain, and upgrade hardware and software
• Set up and deploy new IT equipment for employees
• Support user account access and related technical requests
• Maintain accurate documentation of hardware, software, and system configurations
• Escalate and coordinate issues with second- and third-level IT support teams as needed
• Train and support users on IT tools, systems, and best practices
• Help ensure compliance with company IT policies, cybersecurity practices, and acceptable use standards
• Participate in local and global IT projects
• Perform other duties as assigned by local management or BMZ Group IT leadership
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• Minimum of 2–3 years of experience in IT support, desktop support, help desk, or a similar role
• Strong knowledge of: Windows operating systems, Microsoft Office, Active Directory, Desktop hardware and software troubleshooting
• Experience with remote support tools, VPNs, and help desk/ticketing systems
• Strong communication, problem-solving, and organizational skills
• Ability to work independently and collaborate effectively across departments
Preferred:
• Experience supporting IT in a manufacturing environment
• Familiarity with Microsoft Dynamics 365, QuickBooks Desktop Enterprise, Keyence, or AutoCAD
• Microsoft certifications such as MCSA, MCSE, or similar
• Bilingual skills are a plus
Company:
BMZ USA, inc. is the U.S. division of BMZ Battery Solutions Group, a global player in custom battery solutions. Founded in 1994, the company is headquartered in Virginia Beach, Virginia, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

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