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Technical Support Associate Jobs in Frederick, MD

Huntington

Mainframe Systems Engineer III

Hagerstown, MD

$171K - $203K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... technical support associates Provides 24x7 on call support within a team rotation This job is responsible for infrastructure tool/service designs within technical domains in accordance with ...

Huntington

Mainframe Systems Engineer III

Hagerstown, MD · On-site

$70K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... technical support associates Provides 24x7 on call support within a team rotation This job is responsible for infrastructure tool/service designs within technical domains in accordance with ...

STULZ USA

Helpdesk Technician I

Frederick, MD

$20 - $26.75/hr

Provide user and technical support for on-premises, and remote employees. Responsible for VPN ... Associate degree in information technology or equivalent experience. Minimum of 3 years' experience ...

STULZ USA

Helpdesk Technician I

Frederick, MD · On-site

$20 - $26.75/hr

Provide user and technical support for on-premises, and remote employees. Responsible for VPN ... Associate degree in information technology or equivalent experience. Minimum of 3 years' experience ...

Honeywell

Lead Field Service Technician

Dulles, VA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate or bachelor's degree in a technical field related to electronics, HVAC/Mechanical, or building automation. * Proven leadership experience in field service or technical support roles.

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Technical Support Associate information

See Frederick, MD salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support associate in Frederick, MD is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Frederick, MD?

The most popular types of Technical Support jobs in Frederick, MD are:

What are popular job titles related to Technical Support Associate jobs in Frederick, MD?

For Technical Support Associate jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Frederick, MD look for?

The top searched job categories for Technical Support Associate jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Technical Support Associate jobs?

Cities near Frederick, MD with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

[Temporary] IT Helpdesk (Korean Bilingual)

SBT Global, Inc.

Rockville, MD • On-site

$5.2K/mo

Contractor

Posted 16 days ago

Job description

Company Description

2 Month Contract ONLY

Full-Time, On Site

Pay Rate: ~$5,240/mo DOE

Korean Bilingual

The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives.

Job Description

1. PC Support and Asset Management

  • Troubleshoot end-user computing hardware, software, and network issues
  • Manage the lifecycle of end-user devices from deployment to retirement
  • Configure software and hardware settings based on company standards
  • Handle IT ticketing systems by logging, tracking, and resolving issues timely
  • Track and audit company IT hardware and software assets
  • Provide high-touch, premium technical support for VIPs and executives
  • Support standard business applications and corporate software tools
  • Maintain conference room AV equipment and shared computing facilities

2. Office Automation (OA) and Operations

  • Deploy and enforce mobile device security and MDM policies
  • Administer basic Windows environment and Active Directory (AD) tasks
  • Support peripherals including printers, scanners, and external devices
  • Perform routine maintenance on office automation systems
  • Monitor and manage software licenses to ensure compliance
  • Assist with IT security audits and regular operational reporting
  • Procure and replace IT consumables like printer toner and accessories
  • Setup and image new workstations for incoming employees
Qualifications

Requirements:

  • Education: Associate degree in Computer Science, IT, or equivalent work experience
  • Experience: 1-3 years of experience in technical helpdesk or desktop support roles
  • OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
  • Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
  • Soft Skills: Strong communication skills with a customer-centric mindset
  • Problem Solving: Ability to diagnose basic network and software issues methodically
  • Language: Bi-lingual (Both Korean and English)

Nice to have qualifications:

  • Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
  • Directory Services: Basic experience managing user accounts in Active Directory
  • Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)
Additional Information

All your information will be kept confidential according to EEO guidelines.

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