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Technical Support Associate Jobs in Elkridge, MD

Cgm

Technical Support Engineer

Owings Mills, MD · Hybrid

Create the future of e-health together with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the mission of building ground-breaking solutions for digital health ...

ABB

VFD Technical Support Specialist

Washington, DC · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

New

ABB

VFD Technical Support Specialist

Baltimore, MD · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

New

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ... Associate/Bachelors (Preferred)Location: This is a Work from Home role that requires residency in ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Elkridge, MD

Technical Support Associate information

See Elkridge, MD salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Elkridge, MD is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Elkridge, MD look for?

The top searched job categories for Technical Support Associate jobs in Elkridge, MD are:

What cities near Elkridge, MD are hiring for Technical Support Associate jobs?

Cities near Elkridge, MD with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Associate Technical Support Engineer

CompuGroup Medical

Owings Mills, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Create the future of e-health together with us by becoming an Associate Technical Support Engineer
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
  • Support customers using CGM proprietary products by answering calls for technical support.
  • Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
  • Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
  • Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification:
  • Associates Degree or 2 years Call Center/Customer Support experience.
  • Must have the ability to pay attention to detail and to work independently.
  • Must have the ability to handle confidential information.
  • Excellent organizational and prioritization skills.
  • Strong interpersonal and communication skills verbally and written.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task and work efficiently.

What you can expect from us:
  • Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
  • Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security: We offer a secure workplace in a crisis-proof market.
  • All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Apply