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Technical Support Associate Jobs in Pasadena, MD

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ... Associate/Bachelors (Preferred)Location: This is a Work from Home role that requires residency in ...

DLH

Technical IT Support Specialist, Senior

Baltimore, MD · On-site

$68K - $80K/yr

Bachelor's and 10 years of technical support experience or Associate's degree and 12 years of technical support experience or a High School and 14 years of technical support experience. 3 years of ...

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Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines ... This position provides comprehensive technical support for end users, including troubleshooting ...

Avid Practice

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Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines ... This position provides comprehensive technical support for end users, including troubleshooting ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pasadena, MD

Technical Support Associate information

See Pasadena, MD salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Pasadena, MD is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Pasadena, MD look for? The top searched job categories for Technical Support Associate jobs in Pasadena, MD are:
What cities near Pasadena, MD are hiring for Technical Support Associate jobs? Cities near Pasadena, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist - Restaurant Equipment

Euro Restaurant Solutions, Inc.

Elkridge, MD

$25 - $32/hr

Full-time

Re-posted 3 days ago

Job description

Description

The Technical Support Specialist will serve as the primary point of contact for customers, service technicians, and internal teams requiring technical assistance with Marra Forni equipment. This role focuses on diagnosing and resolving issues related to our ovens and related restaurant equipment, ensuring customer satisfaction through expert support and prompt problem resolution. 

Key Responsibilities:
  • Provide technical support via phone, email, and video conferencing for Marra Forni commercial ovens and equipment. 
  • Troubleshoot mechanical, electrical, and control system issues, guiding end users and field technicians through resolution steps. 
  • Document support calls, service issues, and solutions in the CRM system for tracking and quality purposes.
  • Coordinate with internal teams (Engineering, Production, Sales) to provide accurate information and resolve recurring issues. 
  • Assist in creating and maintaining technical documentation, FAQs, and troubleshooting guides. 
  • Train customers and service partners on proper installation, operation, and maintenance of Marra Forni products. 
  • Support warranty claims processing and escalate complex technical issues when needed.
  • Monitor and follow up on open support cases to ensure timely resolution and customer satisfaction.

Requirements

  •  High school diploma or equivalent required; Associate's or Technical Degree preferred. 
  • 3+ years of experience in technical support, field service, or equipment repair-preferably within the foodservice or restaurant equipment industry. 
  • Solid understanding of commercial kitchen equipment, mechanical systems, and electrical controls.
  • Excellent problem-solving skills with the ability to diagnose technical issues over the phone or virtually.
  • Strong verbal and written communication skills.
  • Proficiency in using CRM, ticketing systems, and basic Microsoft Office tools.
  • Ability to work independently, prioritize tasks, and manage time effectively.
  • Ability to lift 30 lbs
  • Bilingual (English/Spanish or English/Italian) is a plus.
  •  3/4 CFESA certification is a plus

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