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Technical Support Associate Jobs in Pasadena, MD

NewGen

VTC Field Support Specialist

Columbia, MD · On-site

Performing a variety of maintenance and technical support on devices, integrated systems and ... Associate's degree and 2 years of experience. * Highly skilled in installing, repairing and ...

Royal Farms

IS Analyst

Baltimore, MD · On-site

$55K - $85K/yr

... Associate's Degree (or higher) in a related field, or a minimum of 2 years of experience in an IT support role. * Prior experience working in a customer service or client-focused technical support ...

Denken Solutions, Inc.

Sales Associate

Beltsville, MD · On-site

$22.90/hr

Prior experience in appliance repair, electronics repair, technical support, quality control ... All our associates working with us are expected to embrace our RACE values: R - Results Matter, A ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Pasadena, MD

Technical Support Associate information

See Pasadena, MD salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Pasadena, MD is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Pasadena, MD look for? The top searched job categories for Technical Support Associate jobs in Pasadena, MD are:
What cities near Pasadena, MD are hiring for Technical Support Associate jobs? Cities near Pasadena, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

VTC Field Support Specialist

NewGen Technologies

Columbia, MD

Full-time

Re-posted 13 days ago

Job description

Responsibilities
  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.
Requirements
  • TS/SCI FSP Clearance
  • Minimum education and experience level: High school/GED and a minimum of 4 years of experience. Equivalent education and experience: Associate’s degree and 2 years of experience.
  • Highly skilled in installing, repairing and troubleshooting VTC devices and systems
  • Demonstrated ability to read and understand technical manuals and schematics
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills
  • Outstanding communication skills to relate with team members and support workers
  • DoD 8570 IAT Level 1 Certification
About Us
NewGen is a technology consulting services company solving some of the public and private sectors’ toughest challenges across Enterprise Management, Cyber Security and DevOps. While we are vendor agnostic, many of our consultants offer expertise in IBM products an-d services.  We know that to find and hire the best fit, we must offer interesting work at the best rate possible. By partnering with us, you will find opportunities that leverage and grow your technical abilities and offer you the flexibility you require. #CJ