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Technical Support Associate Jobs in Lanham, MD (NOW HIRING)

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$43K - $54K/yr

They are seeking a motivated Technical Support Tech to provide day-to-day technical assistance to ... Associate's degree in Information Technology or a related field (or equivalent experience) • US ...

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$24/hr

Title: Technical Support Tech I Location: Sterling, VA Shift: Night shift 9pm-7am EST Pay Scale ... Associate's degree in Information Technology or a related field (or equivalent experience) Nice to ...

DLH

Technical IT Support Specialist, Senior

Baltimore, MD · On-site

$68K - $80K/yr

Bachelor's and 10 years of technical support experience or Associate's degree and 12 years of technical support experience or a High School and 14 years of technical support experience. 3 years of ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Lanham, MD is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Lanham, MD look for? The top searched job categories for Technical Support Associate jobs in Lanham, MD are:
What cities near Lanham, MD are hiring for Technical Support Associate jobs? Cities near Lanham, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Associate Technical Support Engineer

AINS LLC DBA OPEXUS

Washington, DC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Department: Customer Support 

Reports To: Sr. Manager of Customer Support

The Associate Technical Support Engineer is the first point of contact for our government customers using our suite of applications. Your primary goal is to provide exceptional customer service by addressing everyday technology questions and basic troubleshooting needs. You will focus on identifying user issues, resolving known problems, and ensuring that complex technical requests are documented and handed off to our specialized Tier 2 team when necessary.

Work LocationThis position is eligible for remote work. Priority consideration will be given to candidates based in the DMV (DC, MD, VA) area to support occasional in-person collaboration.
We also welcome applications from candidates located in the following states, based on business needs and the availability of specialized talent:AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, KY, LA, MA, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, WA, WI, WV, WY.
At this time, we are only able to consider candidates residing in these states.


What You’ll Do (Key Responsibilities): 

Application & Front-End Support  

  • First-Response Support: Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues. 
  • Basic Troubleshooting: Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors. 
  • Account Management: Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces. 
  • Incident Documentation: Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system to ensure clear records for our team. 
  • System Monitoring: Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members. 

Collaboration & Customer Success 

  • Customer Interaction: Effectively communicate with end users to understand their needs, providing "white-glove" service to ensure they can navigate our software smoothly. 
  • Tier 2 Coordination: Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
  • Project Support: Support Customer Success Managers and Project Managers by providing updates on current support tickets and helping track overall project progress for our clients. 
  • Internal Communication: Participate in cross-departmental emails and follow-ups to ensure that no customer request is left unanswered. 

Professional Growth & Platform Knowledge 

  • Continuous Learning: Stay up-to-date on new features and updates across the Casepoint platforms through regular training. 
  • Software Testing: Participate in basic testing of new software releases to provide feedback on the user experience and help identify potential bugs before they reach the customer. 
  • Knowledge Sharing: Help maintain the internal knowledge base by documenting new solutions to common questions.

What You Bring to the Team: 

  • Education: Degree in Information Technology, a related field, or equivalent hands-on experience in a customer-facing technical support role.  
  • Problem-Solving Skills: A natural curiosity and ability to walk users through step-by-step instructions to resolve software questions. 
  • Communication: Excellent verbal and written communication skills with a focus on patience and clarity when talking to customers. 
  • Software Familiarity: Experience or a strong interest in supporting government-specific software and a quick ability to learn new applications. 
  • Citizenship: US Citizenship (non-dual) is required by government contract. 
  • Clearance: Ability to obtain and maintain a Public Trust or higher clearance.


About Casepoint: 

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS\' expertise in government process management and Casepoint\'s advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company\'s commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

OPEXUS + Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

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