ZipRecruiter

Log In

1

Technical Support Associate Jobs in Lanham, MD (NOW HIRING)

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates. * Asset Management: Accurately manages all asset life ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates. * Asset Management: Accurately manages all asset life ...

Walmart

Technology Support III

Washington, DC · On-site

$42K - $53K/yr

Associates collaborate to reduce risks and drive continuous improvement, fostering a reliable ... Experience providing hands-on technical support in a corporate environment. * Strong ...

Walmart

Technology Support III

Washington, DC · On-site

$91K - $169K/yr

Associates collaborate to reduce risks and drive continuous improvement, fostering a reliable ... Experience providing hands-on technical support in a corporate environment. * Strong ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$16 - $21.25/hr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

PHILLIPS PROGRAMS

Technology Support Assistant

Laurel, MD · On-site

$39K - $58K/yr

Provides technical support to the Laurel and Fairfax programs. * Provides technical support to ... Associate's degree in related field (preferred) * Experience in special needs school environment ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lanham, MD

Technical Support Associate information

See Lanham, MD salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Lanham, MD is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Lanham, MD look for? The top searched job categories for Technical Support Associate jobs in Lanham, MD are:
What cities near Lanham, MD are hiring for Technical Support Associate jobs? Cities near Lanham, MD with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

SAP Migration Support (1006)

Herdt Consulting Inc

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Position Overview

We are seeking highly skilled Migration Partners to assist in the development and execution of a customizable plan supporting Navy Fleet Support. This role involves applying advanced technical expertise to implement robust business solutions, directing small teams, and ensuring on-site quality control. The successful candidate will work independently to navigate complex migration challenges and deliver high-quality results for our naval partners.

Quick Facts

  • Location: Onsite/Remote Hybrid
  • Security Clearance: Secret or Eligible
  • Citizenship: US Citizenship Required
  • Education: Four-year Bachelor’s Degree
  • Experience: 3+ years of relevant experience
  • Work Schedule: Full-time

Mandatory Certifications

  • Education: Four-year degree from an accredited institution
  • Compliance: Ability to obtain and maintain a favorable government clearance investigation

Key Responsibilities

  • Solution Implementation: Independently apply advanced technical expertise and skills to implement mission-critical business solutions.
  • Team Leadership: Direct and mentor small teams to ensure project milestones are met and technical standards are maintained.
  • Quality Control: Perform on-site quality control assessments to verify that migration activities align with Navy Fleet Support requirements.
  • Technical Consultation: Apply technical skills to help develop and refine highly customizable migration plans tailored to specific fleet needs.
  • Project Oversight: Ensure all implemented solutions are technically sound and meet the operational standards of the Navy.

Required Technical Skills

  • Migration Expertise: Three or more years of relevant experience in technical migration support or systems implementation.
  • Technical Problem Solving: Advanced ability to apply technical skills to solve complex business and organizational challenges.
  • Leadership: Proven experience directing small teams within a technical or project-based environment.
  • Communication: Strong ability to document processes and communicate technical requirements to both team members and stakeholders.

Preferred Skills & Experience

  • Navy Support: Prior experience supporting Navy Fleet Support or other Department of Defense (DoD) agencies.
  • Systems Knowledge: Familiarity with SAP migration frameworks and public sector business systems.
  • Field Operations: Experience managing on-site quality control in a government or military environment.

What We Can Offer You

  • Excellence: The chance to be part of a company that has a reputation for excellence in task execution.
  • Time Off: Full-time associates receive 3 weeks of paid vacation each year plus 11 federal holidays.
  • Health Benefits: Comprehensive Medical (Blue Cross Blue Shield), Secondary Insurance, Dental, and Vision.
  • Financial Security: 401K program with Fidelity (including company match) and Flexible Spending Account (FSA).
  • Insurance: Short-term and Long-term Disability at no cost, plus Voluntary Life and AD&D options.

Apply