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Technical Support Associate Jobs in Frederick, MD

LCG Inc

AV Support Technician, Senior

Rockville, MD · On-site

$70K - $88K/yr

Minimum of 5 years of experience in AV technical support and supervision. * Certification ( atleast one certification should be held) * Microsoft 365 Certified: Teams Administrator Associate (MS 700)

STULZ USA

Director of Product Support

Frederick, MD

$145K - $175K/yr

The Director of Customer Support and Field Services leads a national, multi-functional team ... Associate's degree or technical certification in a related field; Bachelor's degree preferred ...

Stulz

Director of Product Support

Frederick, MD · On-site

$100 - $140/hr

The Director of Customer Support and Field Services leads a national, multi-functional team ... Associate's degree or technical certification in a related field; Bachelor's degree preferred #J ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

We are looking for an experienced IT Technical Support Specialist to join our dynamic IT Support ... technical users. Preferred Qualifications: * Education: Associate's or Bachelor's degree in ...

STULZ USA

Director of Product Support

Frederick, MD · On-site

$145K - $175K/yr

The Director of Customer Support and Field Services leads a national, multi-functional team ... Associate's degree or technical certification in a related field; Bachelor's degree preferred ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hagerstown, MD · On-site

$45K - $54K/yr

Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

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Technical Support Associate information

See Frederick, MD salary details

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How much do technical support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support associate in Frederick, MD is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Frederick, MD?

The most popular types of Technical Support jobs in Frederick, MD are:

What are popular job titles related to Technical Support Associate jobs in Frederick, MD?

For Technical Support Associate jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Frederick, MD look for?

The top searched job categories for Technical Support Associate jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Technical Support Associate jobs?

Cities near Frederick, MD with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

AV Support Technician, Senior

LCG Inc

Rockville, MD • On-site

$70K - $88K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Location: Rockville, MD (Onsite, 5 days per week)
Required Clearance: Ability to obtain Public Trust
Sponsorship: No sponsorship assistance is available for this position.
Position Overview: The AV Support Technician, Senior supports the installation, configuration, operation, disassembly, and troubleshooting of audio-visual equipment. This role involves performing production editing, routine maintenance, and inventory tracking. The AV Technician coordinates with clients on the placement and integration of AV equipment and ensures the functionality of projectors, lighting, microphones, sound mixing, recording, and video-conferencing equipment for live events and meetings. This position is responsible for resolving escalated complex issues, validating and coordinating work, recommending process improvements, and serving as a knowledge resource. The Telecommunications and Video Conferencing Technical also researches and leads the implementation of new technologies.
Key Responsibilities:
  • Provide technical guidance and support to team members.
  • Resolve escalated issues and validate the work performed by the team.
  • Recommend process improvements to enhance efficiency and service quality.
  • Coordinate with clients to understand their AV requirements.
  • Ensure proper placement and integration of AV equipment for optimal functionality.
  • Communicate with clients to ensure satisfaction with AV services provided.
  • Oversee the installation, configuration, operation, and disassembly of AV equipment.
  • Perform routine maintenance and troubleshoot AV equipment issues.
  • Track inventory and ensure the availability of necessary equipment and supplies.
  • Coordinate with vendors and third parties for equipment repairs and replacements.
  • Perform production editing for AV projects.
  • Ensure high-quality audio and video output for live events and recordings.
  • Monitor live events and meetings to provide immediate technical support as needed.
  • Research and evaluate new AV technologies.
  • Support the implementation of new technologies to enhance AV services.
  • Provide technical expertise, guidance, and support for telecommunications and virtual meeting services.
  • Support and maintain conference room technologies, including audio amplification, conference phones, and data projection.
  • Monitor and support audio and web conferencing platforms, such as Adobe Connect and Microsoft Skype/Teams.
  • Provide system administration and technical support for video teleconferencing infrastructure.
  • Support webcasting services, including setup, operation, and logistics.
  • Track and document all AV requests and activities.
  • Provide monthly metrics and reports on AV support services.
  • Maintain accurate records of inventory, maintenance, and technical issues.

Qualifications:
  • Bachelor's degree Multimedia or in a related field or equivalent experience.
  • Minimum of 5 years of experience in AV technical support and supervision.
  • Certification ( atleast one certification should be held)
    • Microsoft 365 Certified: Teams Administrator Associate (MS 700)
    • Zoom Certified (Zoom Administrator or Zoom Rooms certification)
    • CompTIA Network+
    • ITIL 4
    • CompTIA Security+
  • Thorough knowledge of AV equipment, including projectors, lighting, microphones, sound mixing, recording, and video-conferencing equipment.
  • Experience with production editing and routine maintenance of AV equipment.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and client coordination abilities.
  • Experience with telecommunications, web conferencing, and video teleconferencing platforms.
  • Knowledge of new AV technologies and their implementation.
  • Experience with Adobe Connect, Microsoft Teams, and Polycom VTC systems.
  • Experience with managing webcasting services.
  • Knowledge of mobile phone support and troubleshooting.

Compensation and Benefits
The projected compensation range for this position is $70,000 to $88,000 year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Use of Artificial Intelligence in Recruiting
LCG may use artificial intelligence (AI) and other automated technologies to support portions of the recruiting and hiring process, including resume review, candidate matching, interview scheduling, skills assessment, and other administrative functions. AI-assisted tools are used solely to support our hiring process and do not independently determine employment outcomes. Final hiring decisions are made by trained hiring professionals following a comprehensive review of each candidate's qualifications. We are committed to equal employment opportunity and strive to ensure our hiring practices are fair, transparent, and compliant with applicable laws. Applicants needing a reasonable accommodation during the application or interview process should contact Human Resources.
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