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Technical Support Associate Jobs in Dallas, GA (NOW HIRING)

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA ยท On-site

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

Emory Healthcare

Technical Security Coordinator

Atlanta, GA ยท On-site

$80 - $100/hr

Description Coordinates technical security systems, trains personnel, provides technical support ... An associate's degree in criminal justice or a related field. Four years law enforcement or public ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or ... Computer programming skills or previous technical support experience

Ask IT consulting

Help Desk Support

Atlanta, GA

$19.25 - $26/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a ...

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Technical Support Associate information

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$9

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How much do technical support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical support associate in Dallas, GA is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.89 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Dallas, GA?

The most popular types of Technical Support jobs in Dallas, GA are:

What job categories do people searching Technical Support Associate jobs in Dallas, GA look for?

The top searched job categories for Technical Support Associate jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Technical Support Associate jobs?

Cities near Dallas, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,403 per year, or $22.3 per hour.

Distribution Support Specialist

Fayette Chamber of Commerce

Atlanta, GA โ€ข On-site

$80 - $100/hr

Other

Medical, Retirement

Posted 2 days ago

New

Job description

Energy is
opportunity

Build a bright future with a Southern Company career.

Distribution Support Specialist

Atlanta, GA

About Us

Georgia Power is a leading energy provider, committed to delivering reliable and affordable energy solutions to our customers. We are dedicated to fostering innovation and excellence in our operations and services. As part of our continued growth, we are seeking a Distribution Support Specialist to join our dynamic team.

Position Overview

This role will be a key player in supporting and optimizing a variety of critical business applications used for asset management, geographic information systems (GIS), and distribution system modeling within our distribution operations team. The ideal candidate is a highly technical and analytical problem-solver who can support multiple systems and applications as needed.

You will be responsible for providing technical support, collaborating with both vendors and internal teams, and leading enhancement projects for various applications. Your expertise will be crucial in ensuring our engineering and distribution support teams have the tools they need to maintain grid reliability and asset data integrity.

The ideal candidate will possess a deep understanding of MAXIMO and GIS systems and be able to provide exceptional support and guidance to our teams. Additionally, the candidate will support the CYME application, ensuring accurate network modeling and efficient operations, and partner with team members in supporting other asset management applications.

Key Responsibilities

  • Provide technical support, troubleshooting, and issue resolution for MAXIMO, GIS, CYME [MS1] , and other operational applications, ensuring seamless availability.

  • Analyze application performance metrics, data integrity, and user feedback to identify and implement areas for improvement and efficiency.

  • Collaborate with cross-functional teams, including vendors and technology partners, on system enhancements, new releases, and integration projects.

  • Develop and deliver training sessions and documentation to improve end-user proficiency with asset management and mapping tools.

  • Act as a subject matter expert for multiple distribution technology platforms, offering guidance and support to end-users and leadership.

  • Stay current with new technology and updates in relevant systems, ensuring the team is informed and trained accordingly.

Qualifications

  • Strong analytical skills with a proven ability to diagnose and resolve complex technical issues across multiple applications.

  • Experience in a technical support, analyst, or specialist role, with a focus on enterprise-level applications.

  • Excellent communication skills with the ability to translate technical information for non-technical users.

  • Experience in developing and conducting training sessions or creating support documentation.

  • Proven ability to work collaboratively in a fast-paced, team-oriented environment.

  • Proficiency in MS Office Suite and other relevant software applications.

Preferred Qualifications

  • Hands-on experience supporting applications in the energy or utility sector, particularly within distribution operations.

  • Familiarity with Asset Management (MAXIMO), GIS (Geographic Information Systems), and/or Distribution System Modeling (CYME) applications.

  • Experience with process optimization and driving efficiency through technology solutions.

Join Georgia Power and contribute to our mission of delivering reliable energy solutions and exceptional customer service.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and bene๏ฌts will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21147

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power

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