Technical Support Associate Jobs in Dallas, GA (NOW HIRING)

CarMax, the way your career should be!

What you will do

• Conduct root cause analysis, solving basic to complex data challenges

• Leverage a variety of systems and databases to retrieve data

• Become a subject matter expert in system data and leverage that knowledge to identify critical data elements, translating those into key business metrics

• Maintain existing business reporting and monitoring dashboards for all areas of CAF to support the business in driving execution and managing performance

• Assist in the design and development of enhancements to reports and dashboards to transform the way CAF interacts with data

• Learn and utilize different tools, processes, and services, and work with mentors and peers to developed advanced technical and analytical skills

• Provide front line support on system's data related questions or issues

Optimize operational efficiency with data

Our company's success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. As an Analyst II, Technical Support and Reporting, you will have a direct hand in this effort by evaluating business needs and independently translating insights into meaningful business solutions through a combination of business knowledge and data analysis skills. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what's right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, teamwork-centric, and ever-evolving.

Qualifications and Requirements

• Bachelor's Degree preferred, in an analytical or technical major

• 1-3 years of experience in an analytical or technical role

• Excellent verbal, written, and interpersonal skills

• Experience required in SQL and DBMS technology; Snowflake preferred; Teradata, Microsoft SQL Server, Oracle, or other major data application acceptable

• Experience preferred in:

• SSRS/PowerBI

• Tableau

• Python

• GitHub or other version control software

Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office(Kennesaw, GA). Associates will work onsite 4 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

May be eligible for bonus and equity.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.