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Technical Support Associate Jobs in Cumming, GA (NOW HIRING)

EAE USA Inc

Technical Sales Support

Tucker, GA · On-site

$65K - $85K/yr

About the Role As a Technical Sales Specialist , you'll play a vital role in supporting our sales ... Bachelor's degree, associate degree in a technical field, or equivalent experience . * Strong ...

Yardi

Associate Technical Account Manager

Atlanta, GA · On-site

$31.25 - $32.81/hr

Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi ... Provide technical software support, set-up, and implementation guidance to clients across a suite ...

Stago Group

Field Support Engineer

Atlanta, GA · On-site

$60 - $80/hr

Technical Support & Troubleshooting: Provide on-site and remote technical support for Stago ... Associates Degree or Certificate from Technical School a plus. Bachelor's from 4 year college or ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · On-site

As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ... Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships ...

Mimaki Usa

Technical Trainer

Flowery Branch, GA · On-site

$80 - $100/hr

Provides administrative and communication support related to training and service activities and ... Ability to speak and write effectively to customers or associates of the organization. Mathematical ...

Mimaki Usa Inc

Technical Trainer

Flowery Branch, GA · On-site

$60 - $80/hr

Provides administrative and communication support related to training and service activities and ... Ability to speak and write effectively to customers or associates of the organization.Mathematical ...

Fulfillment IQ

Technical MATM Consultant

Atlanta, GA · On-site

The Technical Owner will work directly with Transportation Operations, business analysts, developers, integration teams, and Manhattan Associates to design, implement, test, and support reliable TMS ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cumming, GA

Technical Support Associate information

See Cumming, GA salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Cumming, GA is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.61 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Cumming, GA?

The most popular types of Technical Support jobs in Cumming, GA are:

What are popular job titles related to Technical Support Associate jobs in Cumming, GA?

For Technical Support Associate jobs in Cumming, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Cumming, GA look for?

The top searched job categories for Technical Support Associate jobs in Cumming, GA are:

What cities near Cumming, GA are hiring for Technical Support Associate jobs?

Cities near Cumming, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Sales Support

EAE USA Inc

Tucker, GA • On-site

$65K - $85K/yr

Full-time

Re-posted 3 days ago

Job description

Join EAE USA, an innovative leader in electrical and automation solutions, as a Technical Sales Specialist. This is your opportunity to grow within a dynamic team that values technical expertise, relationship building, and professional development.


???? About the Role

As a Technical Sales Specialist, you’ll play a vital role in supporting our sales operations and ensuring exceptional customer experiences. You’ll collaborate closely with our sales, engineering, and operations teams to provide accurate quotes, manage order entries, and maintain strong relationships with our clients.

This role is ideal for someone with a technical or customer service background who’s ready to take the next step in a fast-paced, technology-driven environment. Training will be provided for the right candidate.


???? What You’ll Do

  • Prepare and manage quotes, proposals, and order entries for assigned and new customers.
  • Coordinate submittals and ensure timely approval of documentation.
  • Track and report on quotation and order status to keep projects on schedule.
  • Support and nurture long-term customer relationships, acting as a key point of contact.
  • Attend trade shows, client events, and industry functions as needed.
  • Assist with BOM (Bill of Materials) entry and review for select accounts.


???? What We’re Looking For

  • Bachelor’s degree, associate degree in a technical field, or equivalent experience.
  • Strong customer service and client relations background.
  • Technical or electrical knowledge preferred (training provided).
  • Experience with ERP systems (SAP, Oracle, or similar).
  • Familiarity with CRM tools such as Salesforce, Monday, Dynamics, ClickUp, or Asana.
  • Proficiency with the Microsoft Office Suite (Excel, Outlook, Word).
  • Background in construction or electrical products is a plus.


???? Why Join EAE USA

  • Collaborative, growth-focused culture with training and mentorship opportunities.
  • Exposure to cutting-edge technology in the electrical and automation industry.
  • Career development within a growing global organization.
  • Opportunity to travel and represent EAE at industry events (approx. 15%).