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Technical Support Associate Jobs in Chester, VA (NOW HIRING)

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

PTR Global

Associate Systems Analyst

Richmond, VA · On-site

$25 - $30/hr

The Associate Systems Analyst will provide technical support for applications used by the Information Technology and Corporate Services groups. The role involves supporting a variety of applications ...

trane technologies

Customer Support Specialist

Midlothian, VA · On-site

$17 - $23/hr

Provide technical support, promote product offerings, and identify additional sales opportunities ... Collaborate with teams, mentor new associates, engage in community activities, and model strong ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Chester, VA

Technical Support Associate information

See Chester, VA salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Chester, VA is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.33 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Chester, VA?

The most popular types of Technical Support jobs in Chester, VA are:

What job categories do people searching Technical Support Associate jobs in Chester, VA look for?

The top searched job categories for Technical Support Associate jobs in Chester, VA are:

What cities near Chester, VA are hiring for Technical Support Associate jobs?

Cities near Chester, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Audio Visual systems Support Engineer - Junior

Radiant Digital

Virginia State University, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Technical Support Analyst

Location: Onsite - Petersburg, VA, 23806

Duration: 10 Months


Job Description:

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.


Minimum Qualifications

  • Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
  • At least two years of experience supporting professional or enterprise audiovisual systems.
  • Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
  • Experience supporting live events, meetings, classroom technology, or executive presentations.
  • Experience using a help desk or ticket management system.
  • Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
  • Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.


Preferred skills

  • Bachelor's degree in Information Technology, Electronics, Audiovisual Technology, or a related field.
  • Two to four years of professional audiovisual support experience.
  • Experience supporting audiovisual and instructional technology in a higher education environment.
  • AVIXA Certified Technology Specialist certification.
  • Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.


At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.

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