ZipRecruiter

Log In

1

Technical Support Associate Jobs in Chester, VA (NOW HIRING)

Corpay

VP, Client Operations

Richmond, VA · On-site

The Vice President will lead approximately 35 Client Account Management associates supporting the Full AP business and approximately 15 Technical Support associates supporting both Full AP and ...

corpay

VP, Client Operations

Richmond, VA · Hybrid

The Vice President will lead approximately 35 Client Account Management associates supporting the Full AP business and approximately 15 Technical Support associates supporting both Full AP and ...

HCA Healthcare

IIT Support Specialist

Richmond, VA · On-site

$20.56 - $28.78/hr

Create technical support and "How-To" video to assist faculty and students. Position Requirements: * Education: Associate degree in Information Technology or related field. Extensive experience and ...

HCA Healthcare

IIT Support Specialist

Tuckahoe, VA · On-site

$20.56 - $28.78/hr

Create technical support and "How-To" video to assist faculty and students. Position Requirements: * Education: Associate degree in Information Technology or related field. Extensive experience and ...

HCA Healthcare

IIT Support Specialist

Mechanicsville, VA · On-site

$20.56 - $28.78/hr

Create technical support and "How-To" video to assist faculty and students. Position Requirements: * Education: Associate degree in Information Technology or related field. Extensive experience and ...

Ksb

IT Support Engineer II

Richmond, VA · On-site

This role combines advanced technical problem-solving with hands-on field support across multiple ... Education: Associate or bachelor's degree in IT, Computer Science, or equivalent experience

KSB US

IT Support Engineer II

Richmond, VA · On-site

This role involves advanced technical problem-solving and hands-on field support across multiple ... times. • Associate or bachelor's degree in IT, Computer Science, or equivalent experience ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Chester, VA

Technical Support Associate information

See Chester, VA salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Chester, VA is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Chester, VA? The most popular types of Technical Support jobs in Chester, VA are:
What job categories do people searching Technical Support Associate jobs in Chester, VA look for? The top searched job categories for Technical Support Associate jobs in Chester, VA are:
What cities near Chester, VA are hiring for Technical Support Associate jobs? Cities near Chester, VA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

VP, Client Operations

Corpay

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need
CORPAY is currently looking to hire a Vice President, Client Operations within our Customer Service division. This position falls under our Corpay Payables line of business and is located in Richmond, VA. In this role, there will be accountability for executing and continuously improving the post-implementation client operating model across Client Account Management and Technical Support within Corpay Payables. This leader will integrate the end-to-end client experience, improve Corpay team effectiveness, generate actionable product and policy insights, and deliver a consistently strong customer experience regardless of whether an issue originates in technology, product, payments, suppliers, policy, or service execution.
The Vice President will lead approximately 35 Client Account Management associates supporting the Full AP business and approximately 15 Technical Support associates supporting both Full AP and Commercial Card. Directors and managers will report through this role.
This leader will directly own client satisfaction, SLA attainment, technical issue resolution, escalation management, cost-to-serve, and execution of the support technology roadmap. The role will develop business insights and recommendations related to product and policy for review with the Senior Vice President of Operations and cross-functional executives. Client retention and renewal-risk governance will be shared with Relationship Management and Sales. The Vice President will own internal operating readouts and partner with Relationship Management and the Senior Vice President of Operations on client-facing executive reviews and communications.
The role requires strong client advocacy balanced with sound business judgment, policy compliance, risk management, and scalable operational solutions. You will report directly to the SVP of Operations and regularly collaborate with the team and other departments.
How We Work
As a Vice President of Client Operations, you will be expected to work in an office environment. CORPAY will set you up for success by providing:
  • Assigned workspace in the Richmond VA office.
  • Company-issued equipment + remote access

Role Responsibilities
The responsibilities of the role will include:
End-to-End Client Experience Leadership
  • Executing and continuously improving the post-implementation client operating model, ensuring seamless coordination across Account Management, Technical Support, Relationship Management, Sales, Product, Technology, Implementations, Supplier and Payment Operations, Financial Operations, Finance, Risk/Fraud, Client Success, Compliance, Legal, Quality Assurance, and Operational Excellence.
  • Creating a consistent experience in which Corpay assumes ownership of client needs regardless of the source of the issue and coordinates the appropriate internal teams through resolution.
  • Recommending and implementing client health segmentation, service tiers, differentiated coverage models, engagement standards, and escalation paths for strategic, high-growth, standard, and at-risk clients, subject to approval by the Senior Vice President of Operations.
  • Owning the formal transition from Implementation into Client Operations, including readiness criteria, documentation, knowledge transfer, training, support-model acceptance, and post-launch stabilization.
  • Balancing client advocacy with policy, risk, contractual commitments, and sustainable business practices.
  • Ensuring Partner Operations (BPO Servicing) have appropriate resources to deliver L1 Support Excellence.

Client Account Management and Relationship Partnership
  • Leading the Client Account Management organization and establish clear expectations for proactive engagement, service planning, client advocacy, issue ownership, and business insight generation.
  • Sharing accountability for client retention and renewal-risk governance with Relationship Management and Sales, including early identification, recovery planning, action tracking, executive visibility, and exposure reporting.
  • Partnering with Relationship Management on client business reviews, executive readouts, strategic solutioning, renewal-risk discussions, and relationship expansion opportunities.
  • Personally, engaging with strategic clients during major escalations, selected executive reviews, renewal-risk situations, and complex solutioning discussions, partnering with the Senior Vice President of Operations when executive sponsorship is required.
  • Building trusted client relationships that support retention, sales partnership, program growth, and long-term client value.

Technical Support and Issue Resolution
  • Leading the Technical Support organization serving Full AP and Commercial Card and ensure timely, accurate, and client-centered resolution of technical issues.
  • Owning technical issue resolution performance, escalation aging, Communications, SLA attainment, communication quality, root-cause identification, and corrective action.
  • Partnering with Product and Technology to convert recurring technical issues and support trends into prioritized fixes, platform improvements, and roadmap recommendations.
  • Ensuring support processes are scalable, controlled, appropriately documented, and aligned with client-specific service commitments and applicable contractual SLAs.

Escalation, Incident, and Service Recovery Management
  • Owning the client escalation process from initial intake through final resolution, including triage, internal coordination, executive communication, root-cause analysis, corrective action, closure confirmation, and prevention of recurrence.
  • Serving as the operational leader for major client incidents and outages, including after-hours response, communication cadence, recovery coordination, and post-incident follow-up; escalate material reputational, contractual, regulatory, or financial matters to the Senior Vice President of Operations.
  • Approving routine client-facing communications within established authority and apply risk-based governance for communications requiring Senior Vice President, Legal, Compliance, Relationship Management, or other stakeholder review.
  • Implementing service recovery standards, including executive outreach recommendations, remediation plans, corrective actions, and recommendations regarding client compensation when appropriate and within established approval authority.
  • Leading complaint management and coordinate regulatory inquiries and client audits related to service delivery in partnership with the Senior Vice President of Operations, Risk, Compliance, Legal, and operational stakeholders.

AI, Automation, and Support Technology Strategy
  • Establishing baseline measures for team effectiveness, productivity, cost-to-serve, client effort, and speed of resolution across Account Management and Technical Support.
  • Identifying and prioritizing AI-enabled opportunities that modernize operations, improve associate effectiveness, accelerate resolution, reduce cost-to-serve, and enhance the client experience.
  • Setting measurable AI adoption, automation, productivity, and resolution-time targets aligned with the broader Operations strategy, and provide executive readouts on progress, benefits, risks, and realized outcomes.
  • Developing business requirements, business cases, implementation roadmaps, and operating plans for approved AI and automation initiatives in partnership with Operational Excellence, Product, and Technology.
  • Owning execution and optimization of the support technology roadmap, including CRM and ticketing platforms, workflow automation, client self-service, AI-enabled support capabilities, and performance reporting, within the broader Operations and Technology strategy.
  • Serving as a key stakeholder for Operational Excellence-owned knowledge management, including identification of content needs, usability validation, adoption, and effectiveness feedback.

Executive Insights, Voice of the Customer, and Product Influence
  • Owning regular internal operating readouts that translate client, operational, and technical data into insights and recommendations supporting revenue, operational effectiveness, product strategy, policy, and roadmap decisions.
  • Leading the client-operations contribution to a formal voice-of-the-customer program, consolidating account management insights, technical support trends, escalations, surveys, complaints, and client reviews into prioritized recommendations for executive and cross-functional review.
  • Translating operational data into recommendations related to revenue protection and growth, product priorities, policy changes, service strategy, and resource allocation for decision by the appropriate executive or functional owner.
  • Advocating for client feedback and recurring service friction to be represented in enterprise planning, product prioritization, and policy discussions.

Operational Effectiveness and Workforce Management
  • Driving operational efficiency through people-focused operational gearing models, capacity planning, staffing forecasts, productivity assumptions, hiring plans, and creative resource-management solutions.
  • Owning cost-to-serve performance and identify opportunities to improve efficiency without compromising client outcomes or associate experience.
  • Recommending changes to team structures, leadership layers, roles, coverage models, spans of control, and resource allocation; implement approved changes under the direction of the Senior Vice President of Operations.
  • Establishing performance visibility and executive reporting for client satisfaction, SLA attainment, technical resolution, escalations, cost-to-serve, productivity, staffing, and business insights.
  • Maintaining business continuity and disaster recovery readiness for Account Management and Technical Support, including staffing contingencies, communication protocols, recovery procedures, and testing, aligned with enterprise standards.

Service Quality, Policy, and Controls
  • Partnering with the Operational Excellence team and other stakeholders to document, maintain, and enforce service policies, escalation standards, and operating procedures.
  • Partnering with the Quality Assurance team on quality and case-review programs, calibration, coaching, trend analysis, corrective actions, and executive reporting.
  • Owning operational compliance with applicable client-specific service commitments and contractual SLAs, including performance tracking, exception management, remediation plans, and executive reporting; escalate material exposure to the Senior Vice President of Operations.
  • Ensuring processes, controls, case documentation, and client communications are audit-ready and consistently executed.

Organizational Leadership and Culture
  • Leading, coaching, and developing directors and managers responsible for Client Account Management and Technical Support.
  • Building succession plans, leadership bench strength, talent-calibration practices, and career-development pathways across both organizations.
  • Creating a customer-centric culture that values Corpay associates, encourages collaboration, and reinforces ownership of client outcomes regardless of issue origin.
  • Setting clear performance expectations and foster accountability, urgency, sound judgment, continuous improvement, and strong cross-functional partnership

Qualifications & Skills
  • Bachelor's degree required; advanced degree preferred in Business, Operations, Technology, Finance, or a related field.
  • 12+ years of progressive leadership experience in client operations, account management, technical support, payments, SaaS, fintech, financial services, or a related service environment.
  • 5+ years leading managers and multi-function teams; experience leading directors is strongly preferred.
  • Demonstrated success improving client satisfaction, SLA performance, technical issue resolution, escalation management, cost-to-serve, and operational effectiveness.
  • Demonstrated experience leading equivalent multi-functional client operations organizations; direct leadership of both relationship-oriented and technical support functions is preferred but not required.
  • Strong command of service operations, workforce planning, client segmentation, support technology, quality management, incident response, and performance analytics.
  • Demonstrated experience presenting to senior executives and converting operational and client data into clear recommendations related to revenue, product priorities, policy, and resource allocation.
  • Experience developing and executing AI, automation, self-service, and support-technology strategies with measurable business outcomes.
  • Strong cross-functional leadership skills and demonstrated effectiveness partnering with Product, Technology, Sales, Relationship Management, Implementations, Supplier and Payment Operations, Financial Operations, Finance, Risk/Fraud, Client Success, Compliance, Legal, Quality Assurance, and Operational Excellence.
  • B2B payments or fintech experience strongly preferred.
  • Must be located in Richmond, Virginia, available to work in-office, and able to travel up to 20%.

Benefits & Perks
  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives u

What Corpay employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply