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Technical Support Associate Jobs in Calgary, AB (NOW HIRING)

Associate - Electrical Location: Calgary, AB Job Type: Hybrid - WFH + In Office Who We Are Smith ... Oversee non-technical aspects of all disciplines for the project. * Support the process of accounts ...

Position Overview: Whatyou'lldo Our Part-Time Retail Sales Associates (Stylists/Sales Support ... Some technical aptitude * Ability to follow directions and work with a sense of urgency in a fast ...

As the Client Solutions Associate, you will provide administrative and technical service support to a team of Client Solutions Managers. The successful candidate will demonstrate the ability to work ...

New

Counter Sales Associate

Canmore, AB ยท On-site

CA$60/hr

Here, you'll build strong relationships and support critical industries that touch the lives of ... Previous technical experience in sales or customer service in wholesale or distribution required

... technical demos, client & engagement risk assessments, bid management, proposal writing, and ... We reward your impact, and support your wellbeing, through a competitive compensation package ...

Provide basic technical support and accurate product and service information to customers ... Associate or Bachelor's Degree in Business Administration, Supply Chain, or a related field ...

Showing results 21-40

Technical Support Associate information

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Calgary, AB? The most popular types of Technical Support jobs in Calgary, AB are:
What are popular job titles related to Technical Support Associate jobs in Calgary, AB? For Technical Support Associate jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Calgary, AB look for? The top searched job categories for Technical Support Associate jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Technical Support Associate jobs? Cities near Calgary, AB with the most Technical Support Associate job openings:

Consulting Senior Associate, Hydrogeologist

Erm

Calgary, AB โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

Ready to Launch Your Career in Hydrogeology and Make a Lasting Environmental Impact?

At ERM, you'll have the opportunity to turn your academic knowledge into real-world experience while working on complex environmental and hydrogeological challenges that help shape a more sustainable future. As a Consulting Senior Associate, Hydrogeologist based in Calgary, AB or Elk Valley, BC, you'll contribute to meaningful mining and environmental projects from day one, working alongside experienced professionals who are passionate about mentorship, technical excellence, and your long-term career growth. If you're eager to build field experience, strengthen your hydrogeological expertise, and make a measurable difference on projects that matter, we'd love to hear from you.

Why This Role Matters

As a Consulting Senior Associate, Hydrogeologist, you will play an important role in helping project teams understand and address complex subsurface conditions through field investigations, data collection, and technical analysis. Your contributions will support baseline hydrogeological assessments, site conceptual model development, risk assessments, and risk management initiatives at mining sites. The work you perform will directly support informed decision-making, regulatory compliance, environmental stewardship, and risk reduction for our clients.

This is an exceptional opportunity for an early-career professional to gain hands-on consulting experience while working toward professional registration and developing expertise in hydrogeology within a collaborative and supportive environment.

What Your Impact Is

In this role, you will support hydrogeological investigations and environmental consulting projects across a variety of sites and conditions. From collecting and managing critical field data to supporting groundwater assessments and technical reporting, your work will contribute to high-quality project delivery and scientifically sound environmental solutions.

You will also build valuable consulting experience by collaborating with multidisciplinary teams, participating in field programs, supporting technical analyses, and helping clients navigate complex environmental challenges. Every project will provide opportunities to expand your technical capabilities, strengthen your problem-solving skills, and advance your professional development.

What You'll BringRequired
  • Bachelor's degree in hydrogeology, environmental sciences, or geology (with hydrogeology courses).
  • Eligible for Engineer in Training (E.I.T.) or Geologist in Training (G.I.T.) registration in Alberta or British Columbia (B.C.).
  • Up to 2 years of experience and a strong enthusiasm for hands-on field assignments.
  • Proficiency with Microsoft Excel, including managing, organizing, and reviewing large datasets.
  • Experience preparing tables, figures, maps, and technical/academic reports.
  • Foundational understanding of hydrogeology principles, including groundwater flow, aquifer types, and basic hydraulic testing.
  • Ability to work both independently and collaboratively in a consulting environment.
  • Strong written and verbal communication skills, with exceptional attention to detail in data recording and technical documentation.
  • Demonstrated commitment to safety and adherence to Health & Safety protocols.
  • Driver's License Required: This position requires a valid driver's license and/or the ability to operate a company vehicle due to the nature of job duties, which include frequent travel to various client locations across a large geographical area.
  • Ability to meet deadlines, manage multiple tasks, and perform effectively in a fast-paced environment.
  • This position is not eligible for immigration sponsorship.
Preferred
  • N/A
Key Responsibilities
  • Participate in extended field rotations, including assignments of two or more weeks at remote mining or oil sands sites, often in challenging and variable climate conditions.
  • Participate in field programs that may require travel to remote locations by truck, All-Terrain Vehicle (ATV), or helicopter, depending on project requirements and site conditions.
  • Conduct fieldwork, including:
    • Monitoring groundwater levels using manual measurement methods and dataloggers.
    • Sampling groundwater for field parameter measurements and laboratory analysis.
    • Performing hydraulic conductivity testing, including slug tests, step-drawdown tests, and constant-rate pumping tests.
    • Overseeing installation of groundwater monitoring wells and recording subsurface lithologies using the Unified Soil Classification System (USCS).
    • Ensuring all field activities comply with health and safety requirements, quality assurance and quality control (QA/QC) standards, and project protocols.
  • Support technical and project management teams with project planning activities, including preparation and implementation of technical plans and health and safety plans.
  • Record, organize, interpret, and manage field data.
  • Assist in preparing technical deliverables, including reports, tables, charts, graphs, and hydrogeologic maps.
  • Adhere to project budgets, schedules, and scopes of work while proactively communicating with project teams to support timely, high-quality project outcomes.
  • Contribute to a culture of safety, technical excellence, and continuous learning across project teams.

For theConsulting Senior Associate, Hydrogeologist position, theanticipatedannual base pay is$73,700-$92,100(CAD). Actual pay will depend on factors such as education, experience, skills, location, performance, and business needs. In some cases, pay may fall outside this range. This role may be eligible for bonus pay (casual and fixed term/flex force employees arenot bonuseligible).

We offer a comprehensive benefits package, including paid time off, parental leave, medical, dental, vision, life, disability, AD&D insurance, 401(k) or RRSP/DPSP, and other applicable benefits to eligible employees.

Note:Bonuses, commissions, and other forms ofadditionalcompensation are not guaranteed and subject to the sole discretion of ERM and its policies and procedures.

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainabilitychallengesand unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse,equitableand inclusive work environment is an essential part of making our companya great placeto build a career. We also see our diversity as a strength that helps us create better solutions for our clients.Our diverse team of world-class expertssupportsclients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technicalexpertisein addressing their environmental, health, safety,riskand social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advanceobjectiveson the ground or at the executive level.

Pleasesubmityour resume and brief cover letter.

ERMwelcomes and encourages applications from people with disabilities.Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.

ERM is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age,Indigenous identity,or status as a protected veteran or qualified individual with a disability.

ERM does not accept recruiting agency resumes. Please do notforwardresumes to ourjobsalias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

Notice Regarding Use of Artificial Intelligence (AI) in Hiring

  • Our organization uses artificial intelligence (AI) technologies toassistin the recruitment process. These tools may help screen, assess, and/or evaluate applicants based on information provided in resumes, applications, and other submitted materials. All AI systems are designed to support fair and efficient hiring decisions andoperateunder human oversight.

  • Bysubmittingyour application, you acknowledge and consent to the use of AI tools in evaluating your candidacy. If you have questions or needaccommodations, please contact us atnainquiries@erm.com.

Thank you for your interest in ERM!

#LI-Hybrid


ERM logo

About ERM

Sourced by ZipRecruiter

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

City of London, Greater London, GB

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