(Remote) Support Analyst
Calgary, AB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:
(Remote) Support Analyst
Calgary, AB · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:
Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via ... Comfort with remote tools Applicable to All AO / Globe Life Roles Reliable and predictable ...
Key Responsibilities Customer Support Respond promptly and professionally to customer inquiries via ... Comfort with remote tools Applicable to All AO / Globe Life Roles Reliable and predictable ...
Experience supporting satellite communication systems, remote communications environments, or industrial communication infrastructure considered an asset * Experience using Zendesk is considered an ...
Quick apply
Experience supporting satellite communication systems, remote communications environments, or industrial communication infrastructure considered an asset * Experience using Zendesk is considered an ...
Client Support Coordinator Flexible Remote Opportunity
Calgary, AB · Remote
$110K - $180K/yr
Client Support Coordinator | Flexible Remote Opportunity You've built a career supporting others. Perhaps now you're looking for a career that also supports the life you want to create. Throughout ...
Client Support Coordinator Flexible Remote Opportunity
Calgary, AB · Remote
$110K - $180K/yr
Client Support Coordinator | Flexible Remote Opportunity You've built a career supporting others. Perhaps now you're looking for a career that also supports the life you want to create. Throughout ...
Client Support Coordinator Flexible Remote Opportunity
Calgary, AB · Remote
$110K - $180K/yr
Client Support Coordinator | Flexible Remote Opportunity You've built a career supporting others. Perhaps now you're looking for a career that also supports the life you want to create. Throughout ...
Client Support Coordinator Flexible Remote Opportunity
Calgary, AB · Remote
$110K - $180K/yr
Client Support Coordinator | Flexible Remote Opportunity You've built a career supporting others. Perhaps now you're looking for a career that also supports the life you want to create. Throughout ...
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Remote Customer Sales and Support Representative (Entry-Level)
Calgary, AB · Remote
CA$60K - CA$80K/yr
Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...
Quick apply
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Remote Customer Sales and Support Representative (Entry-Level)
Calgary, AB · Remote
CA$60K - CA$80K/yr
Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | Training Provided Opportunity, Growth, and a Team That Supports You A rewarding ...
Support Specialist
Calgary, AB · On-site +1
Configure, deploy, and support business-class technology solutions both onsite and remotely ... Remote Desktop Services * Firewalls and network infrastructure * Cloud services * Mobile devices ...
Quick apply
Support Specialist
Calgary, AB · On-site +1
Configure, deploy, and support business-class technology solutions both onsite and remotely ... Remote Desktop Services * Firewalls and network infrastructure * Cloud services * Mobile devices ...
This is a remote opportunity where you'll work directly with individuals who have requested help ... Flexible schedule (full-time or part-time) * Ongoing mentorship and support Compensation
This is a remote opportunity where you'll work directly with individuals who have requested help ... Flexible schedule (full-time or part-time) * Ongoing mentorship and support Compensation
Be Seen First
Remote Sales Consultant (Entry Level)
Calgary, AB · Remote
CA$60K - CA$80K/yr
Remote Sales Consultant (Entry Level) Full-Time | 100% Remote | United States & Canada | Paid ... support to help you build a successful career from home. No previous insurance experience is ...
New
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Remote Sales Consultant (Entry Level)
Calgary, AB · Remote
CA$60K - CA$80K/yr
Remote Sales Consultant (Entry Level) Full-Time | 100% Remote | United States & Canada | Paid ... support to help you build a successful career from home. No previous insurance experience is ...
New
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
... skills to join our remote sales team. Company Background With decades of experience, our ... Provide ongoing support to new and existing clients * Track daily activity and performance metrics
Remote Support information
What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?
To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.
What is the difference between Remote Support vs Help Desk Technician?
| Aspect | Remote Support | Help Desk Technician |
|---|---|---|
| Credentials | Typically requires certifications like CompTIA A+ or Network+ | Often requires similar certifications, such as CompTIA A+ or Microsoft Certified |
| Work Environment | Provides technical assistance remotely via phone, chat, or remote access tools | Provides support primarily via phone or in-person, often within an office setting |
| Employer & Industry Usage | Used across IT, tech support, and customer service industries | Common in IT, corporate, and customer service sectors |
Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.
What Are Remote Support Jobs?
Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.
What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?
One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.
What is remote support?
Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Calgary, AB? The most popular types of Support jobs in Calgary, AB are:
What are popular job titles related to Remote Support jobs in Calgary, AB? For Remote Support jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Calgary, AB look for? The top searched job categories for Remote Support jobs in Calgary, AB are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 4 days ago
Job description
Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.
In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.
This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.
This remote role welcomes candidates anywhere in Canada and the US.
What your impact will be:
- Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
- Monitor the support queue, take ownership of new tickets, and reassign as needed
- Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
- Troubleshoot application, data, architecture, and interface-related problems
- Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
- Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
- Identify root causes and provide recommendations to prevent recurring issues
- Understand support service agreements and appropriately scope requests outside of standard support
- Contribute ideas for product and process improvements
What we are looking for:
- Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
- Strong technical aptitude with proven troubleshooting and problem-solving skills
- Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred
Customer Support Qualifications:
- Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
- Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
- Strong analytical skills with the ability to make sound, independent decisions
- Self-motivated, adaptable, and able to work both independently and collaboratively within a team
Technical Qualifications
- Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
- Experience in troubleshooting APIs and/or web services preferred.
- Knowledge of Apache Tomcat configuration and troubleshooting is preferred.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Compensation Range:
60K-75K
About Cayenta:
Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.
About Harris:
Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
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About Cayenta
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