Remote Support Jobs in Calgary, AB (NOW HIRING)

DataDrill Communications Inc. is a communications rental service company delivering custom remote communication solutions to clients operating in challenging and remote environments across multiple industries, including Oil & Gas, Mining, Construction, and Industrial operations.   For over 25 years, DataDrill has supported customers by providing reliable communication systems in locations where connectivity is critical. We take pride in delivering high-quality communication solutions safely while maintaining exceptional customer service and long-term client relationships.   ** We are currently seeking a skilled Network Operations Technician to join our Network Operations team in Calgary **   This role offers the opportunity to work with enterprise networking equipment, satellite technologies, wireless infrastructure, remote communication systems, and emerging communication solutions supporting operations throughout Canada and the United States.     Core Skills & Attributes Successful candidates will demonstrate: * Strong organizational skills with exceptional attention to detail * Excellent verbal and written communication skills demonstrated with professionalism and respect * A proactive mindset with a willingness to learn, develop, and continuously improve technical skills * Reliability, punctuality, and flexibility, including participation in scheduled on-call rotations * Strong problem-solving abilities with the capability to manage changing priorities and multiple tasks in a fast-paced environment * Ability to work independently while contributing effectively within collaborative technical teams     Technical Qualifications & Experience Candidates should possess: * Networking diploma or equivalent combination of education, certifications, and relevant industry experience * 3+ years of experience in networking, telecommunications, IT infrastructure, remote communications, or related technical environments preferred ** Equivalent combinations of education and industry experience will be considered * Strong understanding of networking principles including: ** TCP/IP ** Routing and switching ** VLANs ** VPN technologies ** DHCP ** DNS ** Wireless networking ** Troubleshooting methodologies * Experience configuring, supporting, or troubleshooting enterprise networking equipment including: ** Routers ** Switches ** Firewalls ** Wireless infrastructure ** VPN solutions * Interest in Network Operations, hands-on equipment maintenance, customer support, and communications infrastructure * Ability to independently diagnose, troubleshoot, and resolve technical issues while collaborating effectively with internal teams, clients, vendors, and field personnel * Experience with Fortinet technologies (FortiGate, FortiManager, FortiAnalyzer) is considered a strong asset * Network+, Cisco, or similar networking certifications considered assets * Experience supporting satellite communication systems, remote communications environments, or industrial communication infrastructure considered an asset * Experience using Zendesk is considered an asset     Responsibilities The successful Network Operations Technician will: * Demonstrate DataDrill’s values of Family, Accountability, Excellence, Teamwork, and Honesty in all aspects of work * Assemble, configure, test, and maintain networking and communication equipment * Monitor, maintain, and support DataDrill’s satellite networks and remote communication systems * Investigate, document, and resolve network incidents while escalating complex issues appropriately and contributing to continuous improvement initiatives * Provide internal and external reports relating to overall network operations and system performance * Support DataDrill field personnel and customer requests professionally and efficiently * Troubleshoot network incidents and participate in issue resolution activities within the NOC environment * Collaborate with operations, technical support, and field teams to deliver exceptional customer experience * Participate in equipment preparation and deployment activities supporting customer infrastructure requirements     Work Schedule & On-Call Requirements This position is based in our Calgary office and follows a Monday to Friday schedule. * Standard shifts are eight hours in duration and scheduled within operational support requirements * Operational coverage is supported through staggered start schedules to maintain service availability for customers * The successful candidate will participate in the On-Call Support rotation shared among team members to provide after-hours and weekend support coverage. DataDrill provides: * Daily on-call stipend while scheduled * Overtime compensation for all remote support work completed during On-Call periods * Cell Phone, Laptop, and any other peripherals or equipment needed to effectively support clients remotely while On-Call     Additional Requirements & Assets * Ability to safely lift and move equipment up to 50 lbs * Valid Class 5 Driver’s License with clean driver’s abstract considered an asset * Occasional travel to customer sites or deployment locations may be required based on operational needs Why Join DataDrill? DataDrill has been a family-operated business since 1999 and remains committed to creating a positive environment focused on teamwork, professional growth, critical thinking, and continuous improvement.   We invest heavily in our employees while providing opportunities to work on technically interesting projects involving: * Enterprise-class networking systems * Satellite communications * Wireless infrastructure * Remote connectivity solutions * Industrial communications environments   Our Southeast Calgary office offers convenient access from major routes including Deerfoot Trail, Stoney Trail, Blackfoot Trail, and Peigan Trail.   We offer: * Competitive compensation * Comprehensive benefits package * Flexible vacation policy * Training and professional development opportunities   We thank all applicants for their interest; however, only candidates selected for further consideration will be contacted.   DataDrill Communications Inc. 4865 35A Street SE Calgary, Alberta T2B 3M7 Phone: 403-269-7500 Website: www.datadrill.ca (http://www.datadrill.ca/)