Remote Support Jobs in Calgary, AB (NOW HIRING)

Crafty Penguins is growing our team! We are hiring a full-timeLinux Administrator - Internal Supportto collaborate with our growing team of Linux Specialists.

This role requires you to creatively solve technical problems and extend high-level support to our internal team. In this role, the willingness to learn and be adaptable is absolutely essential.

We are a Linux, Open Source, DevOps, and Kubernetes consulting company that utilizes a variety of tools to help clients in many industries in the areas of: server support, infrastructure design, cloud management, data backups, network security, disaster recovery, and more. Were a team united by our daily habits of building trust, looking at the bigger picture, leaning into challenges, and being better today than yesterday.

Crafty Penguins is based in Lethbridge, Alberta, however, this job posting is fully remote.

If youre a person who is driven by creativity and getting results, then this role is made for you.

Youre good at

• Rising to challenges and solving technical problems.
• Thinking and working independently while collaborating with others to reach creative solutions
• Following existing processes while suggesting ways to improve them
• Communicating in a number of ways (writing and speaking) to both get things done and honour people
• Constantly learning at home, you probably have extra computers and other devices where you are playing with and improving on technology
• Attention to detail, excellent organizational skills, aend superior time management skills
• Ability to meet deadlines and self-manage your workload
• Strong knowledge of Linux-based operating systems

Extra awesome

• Youve worked at a company that does Linux consulting, or youve done this as a contractor
• Youve used a ticketing system like ConnectWise or some other tool to manage tickets and track time
• Familiarity with: HTTP and Web pages, and the systems that serve them (Apache, Nginx, etc.)
• Tuning for PHP processing (You know what PHP-FPM is)
• Linux based Database Systems (MySQL, Postgresql, SQLite) and SQL in general
• Internet / IP protocols like SMTP, DNS, DHCP, SSH. You should feel comfortable with every setting on your home Wifi Router.
• Scripting languages. Bash, Python, and general software programming. You should be able to code your way out of a wet paper bag
• Multiple Linux distributions (Debian/Ubuntu, Red Hat/Rocky, Suse)
• Microservice Architecture Orchestration tools (Kubernetes/DockerSwarm)
• Linux-based Hypervisor systems like Proxmox, KVM, Zen, etc.
• Certifications on our platforms and products (AWS, Azure, K8S, RHEL, and the like)
• 2-year technical diploma (CIS or CS) or greater

What youll do

• Communicate and support the internal team
• Handle client requests as dispatched from Triage and Sr. Technicians
• Process Linux patching tasks
• Process Linux health check procedures
• Internal, client support stack deployments for management, monitoring, and access
• Technical documentation updates and new asset documentation for new clients
• Working triage, reviewing inbound alerts/emails and dispatching
• Performing testing on new deployments and products
• Assisting Sr. Technicians
• Time tracking for all hours worked
• Some afterhours will be required
• Have a ton of fun with an awesome team

Why join us?

Working at Crafty Penguins can accelerate your career and give you the opportunity to work with world-class talent. Were a team that loves creative problem-solving and achieving results for ourselves and our clients.
There are many benefits that come with working with us, such as autonomy and a culture which encourages personal and professional development and overall passion for improving and expanding.From taking on new challenges to following the lead of dedicated mentors, we promise you will grow, learn, and make a difference.

We offer a flexible work schedule (fully remote) and a paid dedicated server to tinker and play with.

How to apply

Upload your resume and cover letter including the word Pepsi, and anything you think will appropriately convey your fit for this role (resume, LinkedIn profile, etc.) This role can is fully remote, and the successful candidate will be a Canadian citizen or a permanent resident of Canada.

***Salary will be commensurate with experience and breadth of skills.

***Due to the volume of applications we normally receive, we will only contact those whom we short-list for an interview.