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Technical Support Associate Jobs in Boca Raton, FL

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Technical Support Associate information

See Boca Raton, FL salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for technical support associate in Boca Raton, FL is $23.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Boca Raton, FL? The most popular types of Technical Support jobs in Boca Raton, FL are:
What are popular job titles related to Technical Support Associate jobs in Boca Raton, FL? For Technical Support Associate jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Boca Raton, FL look for? The top searched job categories for Technical Support Associate jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Technical Support Associate jobs? Cities near Boca Raton, FL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,742 per year, or $23.4 per hour.
TECHNOLOGY SUPPORT SPECIALIST II

TECHNOLOGY SUPPORT SPECIALIST II

Broward County Public Schools

Plantation, FL

$27.82 - $42.65/hr

Full-time

Posted 3 days ago

Broward County Public Schools rating

7.0

Company rating: 7.0 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

248th of 583 rated elementary and secondary schools

Job description

Requisition ID: 23318

Work Location: PLANTATION PARK ELEMENTARY

City: PLANTATION

POSITION GOAL

Ensure continuous availability of all technology assets for the assigned location by providing technical support of District owned hardware, software, networks, and servers, concentrating in customer concerns, needs issues, training, and guidance.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

The Technology Support Specialist II shall carry out the essential performance responsibilities listed below:

  • Provide technical assistance training and guidance to site-based staff and students for both hardware and software applications problems.
  • Ensure the assigned location has an effective, stable, and consistent digital learning environment, including virtual, by collaborating with customers and district level technology support staff.
  • Support and ensure adherence to district network security standards and
  • Coordinate with vendors the acquisition of appropriate hardware and software
  • Support and ensure adherence to the established hardware and software District Technology
  • Assist with the installation of approved hardware, both stand-alone and networked, as
  • Assist with or conduct the installation of approved software
  • Perform basic troubleshooting for technology
  • Perform minor repairs or upgrades to technology
  • Serve on location technology team and collaborate with other assigned technology
  • Maintain and coordinate the integration of technology systems into the digital learning environment, as
  • Maintain accurate inventory of all technology assets, hardware, and
  • Maintain technical proficiency by participating in District led meetings and training programs offered to sustain or enhance.the Technical Support Specialist’s skills related to the performance responsibilities.
  • Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
  • Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilites.
  • Review current developments, literature and technical sources of information related to job.
  • Ensure adherence to safety rules and procedures.
  • Follow federal and state laws, as well as School Board.
  • Perform other duties as assigned by the immediate supervisor, or desinee.
MINIMUM QUALIFICATIONS & EXPERIENCE
  • Astandard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing
  • A minimum of six (6) years of experience in supporting computer systems related to digital

 OR

  • An earned associate degree from an accredited
  • A minimum of four (4) years of experience in supporting computer systems related to digital.

AND

  • Proficiency required in the following:
    • Basic hardware and software
    • Knowledge of Windows, Mac, and iOS operating
    • Installing and maintaining software
    • Managing and maintaining computer network systems including Virtual and Local Area
    • Supporting enterprise applications used in word processing, spreadsheets, databases, presentations, and electronic mail, cloud storage and other related applications.
    • Effective communication
    • Computer skills as required for the position.
PREFERRED QUALIFICATIONS & EXPERIENCE
  • Bilingual.

The Technology Support Specialist I & II jobs are designated as one job for the purpose of job progression when the employee has achieved an evaluation indicating that his/her job performance has met or exceeded the expectations of the job. The Technology Support Specialist I shall be promoted to Technology Support Specialist II after two (2) years of experience in the department/school.

SIGNIFICANT CONTACTS-frequency, contact, purpose

Collaborates with customers at the assigned location and with district level technology support staff to ensure an effective, stable and consistent digital environment.

PHYSICAL REQUIREMENTS

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.

LINK TO JOB DESCRIPTION

To review the complete job description for this position access the following website: https://www.browardschools.com/Page/36072 and search by Job Code. The Job Code for this position is:MM-120

SKILLS
    COMPETENCIES
      CERTIFICATIONS
        LOCATION PREFERENCES/ADDITIONAL INFOR

        Advertisement Window: 07/20/2026  - Open Until Filled  

        Work Calendar:  217 Day Cal  

        Pay Grade: GRADE 19

        Classification: Nonexempt 

        Compensation

        Hourly Rate - $27.82 - $42.65 per hour

        Shift Differential (If applicable) -  /     

        NOTE: New hires will be hired at the minimum of the assigned salary range

         
         
         

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