Technical Support Associate Jobs in Blue Ridge, TX

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
MedTech Sales
Job Sub Function:
Clinical Sales - Surgeons (Commission)
Job Category:
Professional
All Job Posting Locations:
Dallas, Texas, United States
Job Description:
We are searching for the best talent for Sales Associate to be in Dallas South TX territory.
About Orthopaedics
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.
DePuy Synthes Spine is the Spine business offering a comprehensive portfolio of spinal care solutions for the treatment of the most simple to the most complex spine disorders using traditional and minimally invasive techniques.
The overall responsibilities of the Sales Associate position include providing clinical and customer support in hospitals and procedures, while ensuring customer service, sales logistics, technical expertise, and product knowledge of highest order/level. Sales Associates also support sales objectives, cover cases, and maintain/manage surgeon and account relationships within a geographic territory - and may offer/sell the breadth of portfolio, services, and solutions for assigned accounts.
Key Responsibilities:

• Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.

• Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure proper utilization of DePuy Synthes products

• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation

• Troubleshoot and provide other technical assistance; handle customer requests, effectively manage hospital billing, create/close purchase orders

• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as required

• Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability. Ensure all promotional materials are maintained in a presentable manner. Ensure DePuy Synthes Services and offering meet highest quality standards.

• Focus on customer satisfaction and retention; and improving the customers' insights into DePuy Synthes tangible and non-tangible value proposition and solutions. Differentiate DPS's products versus competition by providing the customer unique insights.

Qualifications
Education & Experience:

• Bachelor's Degree or

• Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience or

• Minimum of 4 years of professional and/or related experience or

• Recently transitioned from Active Military Duty

Other:

• The ability to work in a lab/operating room environment.

• A valid driver's license issued in the United States

• The ability to travel which may include weekend and/or overnight travel.

• Residence in or willingness to relocate to the posted territory.

• Strong interpersonal communication, negotiation, influencing, strategic thinking, problem solving, and business acumen skills required.

• A qualified candidate will be efficient, organized, self-motivated, positive and pro-active

• Strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check
At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.
Here's What You Can Expect
Application review: We'll carefully review your CV to see how your skills and experience align with the role.
Getting to know you:If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.
Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.
Final steps:For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.
At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Required Skills:
Preferred Skills:
Account Management, Business Behavior, Collaboration, Cultural Competence, Customer Centricity, Execution Focus, Goal Attainment, Healthcare Trends, Market Knowledge, Market Research, Relationship Building, Sales, Sales Presentations, Sales Promotions, Solutions Selling, Sustainable Procurement, Vendor Selection