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Technical Support Associate Jobs in Blue Ridge, TX

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

The role requires strong technical ability, but equally a customer-first mindset , with particular ... Modern Desktop Administrator Associate, or ITIL Foundation Benefits At Techary, we embrace a family ...

Airgas

Compressor Technical Specialist

Dallas, TX · On-site

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Techary

2nd Line Support Technician

Dallas, TX · On-site

$37K - $46K/yr

The role requires strong technical ability, but equally a customer-first mindset , with particular ... Modern Desktop Administrator Associate, or ITIL Foundation Benefits At Techary, we embrace a family ...

FBD Partnership, LP

Be Seen First

Training Specialist - Technical I

Dallas, TX · On-site

Provides technical support in the management of field tests and evaluations of new and innovative ... Associate degree in Applied Science in Air Conditioning and Refrigeration, or in Electrical ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Support Analyst Tier 1 Department: Information Technology Reports To: IT Service Desk Manager ... Associate degree in Information Technology or related field preferred. Equivalent technical ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Blue Ridge, TX

Technical Support Associate information

See Blue Ridge, TX salary details

$10

$22

$51

How much do technical support associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for technical support associate in Blue Ridge, TX is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Blue Ridge, TX are hiring for Technical Support Associate jobs? Cities near Blue Ridge, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Blue Ridge, TX as of July 2026, with employment types broken down into 73% Full Time, 13% Part Time, 7% Contract, and 7% Nights. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $46,659 per year, or $22.4 per hour.
Technical Support Specialist III, IR Client Services

Technical Support Specialist III, IR Client Services

UT Southwestern Medical Center

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

UT Southwestern rating

8.0

Company rating: 8.0 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

88th of 886 rated healthcare providers

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Technical Support Specialist III provides frontline support for radiology applications and delivers comprehensive desktop, printer, peripheral, and monitoring assistance to UT Southwestern faculty and staff. This role supports managed computing hardware and software, networking, and telecommunications equipment while ensuring all desktop environments remain compliant with UT Southwestern Information Security standards. This position is primarily hospital-based and operates on a Monday-Friday day-shift schedule.
The role requires regular travel within the DFW metroplex and occasional travel outside the area, including visits to remote radiology users' homes to deliver, install, and configure equipment.
Key Requirements for this position:
  • Strong documentation and interpersonal communication skills
  • Flexibility to work outside standard hours when needed
  • ServiceNow experience required
  • A+ or other relevant IT certifications preferred

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
  • PPO medical plan, available day one at no cost for full-time employee-only coverage
  • 100% coverage for preventive healthcare-no copay
  • Paid Time Off, available day one
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
  • Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required
  • Education
    High School and
  • Experience
    6 years related experience
    Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
  • Licenses and Certifications
    (DRIVERS) DRIVERS LICENSE If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire

Preferred
  • Education
    Associate's Degree in related field. or
    Bachelor's Degree in related field.

JOB DUTIES
  • Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
  • Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
  • Performs preventative maintenance of end user devices and associated peripherals.
  • Lifecycle management of end user devices to include deployment and decommissioning of assets.
  • After hours staff will work the Service Desk role as needed.
  • Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
  • Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
  • Provide working supervision to other Technical Support Specialists; trains or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.
  • Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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