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Technical Support Associate Jobs in Augusta, GA (NOW HIRING)

Edgewater Technical Associates

CAD Technician

Aiken, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a CAD Technician opportunity to support the Savannah River Site . Work Location: Aiken, SC CAD Technician- The CAD Technician will ...

Edgewater Technical Associates

NCR/CAR Technician

Aiken, SC · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a NCR/CAR Technician opportunity to support the Savannah River Site . Work Location: Aiken, SC NCR/CAR (Nonconformance Report ...

New

Edgewater Technical Associates

Lead QA Engineer

Aiken, SC · On-site

$109K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a Lead QA Engineer opportunity to support the Savannah River Site . Work Location: Aiken, SC Lead QA Engineer- The Lead QA Engineer ...

New

Edgewater Technical Associates

Work Planner

Aiken, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a Work Planner opportunity to support the Savannah River Site . Work Location: Aiken, SC Work Planner- The Work Planner will support ...

New

Edgewater Technical Associates

Chemical Engineer

Aiken, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a Chemical Engineer opportunity to support the Savannah River Site. Work Location: Aiken, SC Chemical Engineer- Duties: * Support ...

Edgewater Technical Associates

Document Control Lead

Aiken, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a Document Control Lead opportunity to support the Savannah River Site . Work Location: Aiken, SC Document Control Lead- Document ...

New

Edgewater Technical Associates

Lead NCR/CAR

Aiken, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Edgewater Technical Associates is seeking qualified candidates for a Lead NCR/CAR opportunity to support the Savannah River Site . Work Location: Aiken, SC Lead NCR/CAR (Nonconformance Report ...

New

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Augusta, GA

Technical Support Associate information

See Augusta, GA salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Augusta, GA is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.86 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What are the most commonly searched types of Technical Support jobs in Augusta, GA?

The most popular types of Technical Support jobs in Augusta, GA are:

What are popular job titles related to Technical Support Associate jobs in Augusta, GA?

For Technical Support Associate jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Augusta, GA look for?

The top searched job categories for Technical Support Associate jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Technical Support Associate jobs?

Cities near Augusta, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,281 per year, or $23.2 per hour.

Nuclear Criticality Safety Engineer

Edgewater Technical Associates

Aiken, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Edgewater Technical Associates is seeking qualified candidates for a Nuclear Criticality Safety Engineer opportunity to support the Savannah River Site.
Work Location: Aiken, SC
Nuclear Criticality Safety Engineer-
The Nuclear Criticality Safety Engineer will provide engineering support for the safe operation, maintenance, modification, and continued operation of nuclear facilities within the Department of Energy complex. This position supports nuclear safety and criticality safety programs through engineering analyses, technical evaluations, facility modifications, and implementation of approved safety controls. They will work closely with Operations, Maintenance, Engineering, Nuclear Safety, Design Authority, Quality Assurance, Radiological Controls, and other technical organizations to ensure safe, compliant, and reliable facility operations.
Duties:
  • Perform nuclear criticality safety evaluations supporting facility operations, maintenance activities, engineering modifications, and new projects.
  • Review engineering changes, design packages, temporary modifications, procedures, and process changes for compliance with approved nuclear safety requirements.
  • Support the development, implementation, and maintenance of Criticality Safety Evaluations (CSEs), Safety Basis documentation, Technical Safety Requirements (TSRs), and other nuclear safety documentation.
  • Evaluate process equipment, gloveboxes, tanks, vessels, piping systems, transfer systems, and facility operations to ensure compliance with nuclear safety requirements.
  • Prepare engineering calculations, technical evaluations, hazard analyses, and supporting engineering documentation.
  • Review engineering drawings, P&IDs, calculations, specifications, and operating procedures.
  • Perform field walkdowns to verify equipment configuration, system operability, and compliance with approved engineering documentation.
  • Support facility engineering, operations, maintenance, and Design Authority organizations during troubleshooting, testing, equipment modifications, and facility upgrades.
  • Participate in occurrence investigations, apparent cause evaluations, root cause analyses, and corrective action development.
  • Support engineering change control, configuration management, and design verification activities.
  • Prepare technical reports, engineering recommendations, and supporting documentation.
  • Collaborate with Operations, Maintenance, Radiological Controls, Industrial Safety, Fire Protection, Quality Assurance, and other engineering disciplines to resolve technical issues.

Education/Experience:
  • Bachelor's degree in Chemical Engineering, Nuclear Engineering, Mechanical Engineering, or a related engineering discipline.
  • Experience with Criticality Safety Evaluations (CSEs), Safety Basis documentation, Technical Safety Requirements (TSRs), Unreviewed Safety Questions (USQs), or other nuclear safety programs.
  • Experience as a Nuclear Safety Engineer, Criticality Safety Engineer, Facility Engineer, System Engineer, Design Authority, or Process Engineer in an operating facility.
  • Experience supporting DOE, commercial nuclear, fuel cycle, radiological, chemical processing, power generation, or other highly regulated industrial facilities.
  • Experience interpreting engineering drawings, P&IDs, engineering calculations, and technical documentation.
  • Strong analytical, problem-solving, written, and verbal communication skills.

Preferred Qualifications:
  • Experience supporting nuclear facility operations, engineering, maintenance, or safety programs.
  • Knowledge of DOE engineering practices, configuration management, engineering change control, Conduct of Operations, and integrated safety management principles.
  • Experience supporting nuclear materials processing, radioactive waste operations, fuel cycle facilities, research laboratories, or other DOE nuclear facilities.

Other Job Requirements:
  • Must be a U.S. Citizen
  • Ability to obtain and maintain a DOE security clearance.

If you are interested in being considered for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support our growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that our customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater job opportunities at www.edgewatertech.net/careers

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