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Technical Support Associate Jobs in Anna, TX (NOW HIRING)

Kiongroup

Technical Support Associate

Plano, TX

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Plano, TX

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Atmosenergy

Mgr Technical Support

Dallas, TX

... support maintenance planning activities. This role combines engineering expertise with data ... Professional Engineering License (PE) Project Management Professional (PMP) Certified Associate in ...

New

Kiongroup

Controls Engineer Technical Support

Plano, TX

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

Kiongroup

Controls Engineer Technical Support

Plano, TX

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Anna, TX

Technical Support Associate information

See Anna, TX salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for technical support associate in Anna, TX is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Anna, TX? The most popular types of Technical Support jobs in Anna, TX are:
What job categories do people searching Technical Support Associate jobs in Anna, TX look for? The top searched job categories for Technical Support Associate jobs in Anna, TX are:
What cities near Anna, TX are hiring for Technical Support Associate jobs? Cities near Anna, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Associate

Kiongroup

Plano, TX

$65K - $80K/yr

Full-time

Posted 17 hours ago

Job description

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.
Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to jobdiscipline.
Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.
Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation
Work:
Receives a moderate level of guidance and direction.
Continuously analyzes and optimizes the utilization of methods, tools or systems.
Problems faced are difficult but typically not complex.
Plans recurring processes and solves immediate issues or problems.
Accountability: Is accountable for the efficiency and effectiveness of a process.We offer:
What We Offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $80,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Technical Support Assistance

  • Support frontline teams by researching and documenting solutions for common issues.
  • Assist in troubleshooting basic technical problems under guidance from Professionals or Experts.
  • Ensure accurate and timely updates in ERP and ticketing systems (SAP, Oracle, Jira).


Documentation & Knowledge Management

  • Create and maintain knowledge base articles and troubleshooting guides.
  • Ensure all service activities are properly logged and documented for compliance.
  • Assist in developing training materials for new processes and tools.


Customer Support Coordination

  • Provide status updates to customers on non-critical issues when required.
  • Support communication between technical teams and customers for data-driven insights.
  • Help ensure customer satisfaction through accurate and timely information.


Continuous Improvement

  • Participate in process improvement initiatives using Lean or Six Sigma principles.
  • Suggest automation opportunities for reporting and ticket management.
  • Contribute to system reliability and performance improvement projects.


Qualifications:

  • Associate degree in Engineering, IT, or related field (Bachelor's preferred).
  • 1-3 years of experience in technical support or data analysis.
  • Strong proficiency in Excel and familiarity with BI tools (Power BI, Tableau).
  • Basic understanding of automated systems and ERP platforms.
  • Excellent analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

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