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Technical Support Associate Jobs in Allen, TX (NOW HIRING)

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21.25/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX · On-site

$47K - $71K/yr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX · On-site

$16 - $20.50/hr

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... technical skills · Ability to work under pressure · Ability to effectively build and maintain ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Allen, TX

Technical Support Associate information

See Allen, TX salary details

$10

$22

$53

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Allen, TX is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Allen, TX? The most popular types of Technical Support jobs in Allen, TX are:
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What cities near Allen, TX are hiring for Technical Support Associate jobs? Cities near Allen, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist | Networking Solutions

Teltonika

Irving, TX • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a Technical Support Specialist to join our team in Irving, Texas (USA). In this role, you will support the Networks team by troubleshooting technical issues, managing support tickets, and assisting with the configuration and operation of Teltonika networking products. This is an excellent opportunity for someone beginning their career in networking or IT support who is eager to learn and develop technical expertise in a fast-growing global IoT organization.
Teltonika's Networking Solutions business unit develops and manufactures industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our networking devices support customers in Industry 4.0, Smart City, Green Energy, and other critical infrastructure applications around the world.
In This Role, You Will:
  • Review, prioritize, and resolve technical support tickets through the company's ticketing system.
  • Troubleshoot hardware, software, firmware, and connectivity issues involving Teltonika networking devices.
  • Document troubleshooting steps, resolutions, and case updates accurately within the ticketing system.
  • Perform basic device configuration and testing to replicate reported issues.
  • Escalate complex technical issues to senior engineers when appropriate.
  • Assist with firmware updates, product testing, and validation of fixes.
  • Maintain internal technical documentation and knowledge base articles.
  • Collaborate with Engineering, Product Management, and Quality teams to resolve product-related issues.
  • Continuously build knowledge of networking concepts, Linux-based systems, and Teltonika products through training and hands-on experience.
What We Expect of You:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent technical experience.
  • 0-2 years of experience in technical support, help desk, networking, IT, or a related role (internships and academic projects welcome).
  • Basic understanding of networking fundamentals, including IP addressing, DNS, DHCP, routing, and switching.
  • Familiarity with Wi-Fi technologies and common internet protocols.
  • Strong troubleshooting and analytical problem-solving skills.
  • Ability to document technical issues clearly and accurately.
  • Excellent written communication and organizational skills.
  • Willingness to learn Linux-based operating systems and networking technologies.
  • Ability to manage multiple support tickets while maintaining attention to detail.
Preferred Qualifications
  • Familiarity with routers, switches, or other networking equipment.
  • Exposure to Linux operating systems through coursework, labs, or personal projects.
  • Basic understanding of VPNs, VLANs, firewalls, or network security concepts.
  • Experience using ticketing systems or IT service management tools.
  • CompTIA A+, Network+, CCNA, or similar certifications are a plus but not required.
What We Offer
  • Hybrid work model based out of our Irving, Texas office.
  • Excellent opportunity to launch your career in networking and IoT technology within a rapidly growing global organization.
  • Structured onboarding and comprehensive technical training on Teltonika products, networking technologies, and internal support processes.
  • Mentorship from experienced technical specialists with opportunities to advance into Technical Support Engineer or Networking Engineering roles.
  • Three weeks of paid vacation.
  • Six sick days plus an extra day off on your birthday.
  • Company-sponsored health insurance.
  • 401(k) with company match.
  • A multicultural, collaborative work environment that values continuous learning, knowledge sharing, and professional development.
  • Regular technical training sessions and team-building activities.

Apply