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Technical Support Associate Jobs in Killeen, TX (NOW HIRING)

MVT Holdings

Technical Support Analyst II

Sparks, TX · On-site

$19.50/hr

Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The ... Associate's Degree in IT related field (Required). * Two to seven (2 - 7) years of relevant ...

MVT Holdings

Senior Technical Support Analyst

Sparks, TX · On-site

$20.50/hr

Represent the technical support team in cross-functional meetings and projects. • Handle the most ... • Associate's Degree in IT related field (Preferred). • Two years of relevant experience ...

Temple College

Technical Director

Temple, TX · On-site

Associates degree or equivalentRelevant experience in technical, performing arts productions and ... Collaboration & Support: Partner with faculty, directors, guest artists, and rental clients to ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Killeen, TX

Technical Support Associate information

See Killeen, TX salary details

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How much do technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support associate in Killeen, TX is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.65 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Killeen, TX?

The most popular types of Technical Support jobs in Killeen, TX are:

What are popular job titles related to Technical Support Associate jobs in Killeen, TX?

For Technical Support Associate jobs in Killeen, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Killeen, TX look for?

The top searched job categories for Technical Support Associate jobs in Killeen, TX are:

What cities near Killeen, TX are hiring for Technical Support Associate jobs?

Cities near Killeen, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Analyst II

MVT Holdings

Sparks, TX • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX!
The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks.
Job Summary
The Technical Support Analyst II will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education.
Responsibilities:
  • Handle more complex and critical technical issues.
  • Mentor and train junior support staff.
  • Advise on more complex technical issues that Analys I cannot resolve, as needed.
  • Provide basic & advanced troubleshooting and problem-solving for technical issues.
  • Develop deep knowledge of specific products, services, and technologies.
  • Help develop training materials and deliver training sessions.
  • Perform advanced system health checks and report anomalies.
  • Create, review, and approve knowledge base articles for internal and external use.
Qualifications:
  • Associate's Degree in IT related field (Required).
  • Two to seven (2 - 7) years of relevant experience (Required). An equivalent combination of education and experience will also be considered.
  • Basic certifications (Preferred) - A+, CCNA, Network+.
Job Benefits:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
Benefit Conditions:
  • Only full-time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
"Where family, careers, and success come together!"
Company: MVT Services
Employement Type: Full-Time
Salary: $19.50 hr
Shift: 8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday
with occasional weekends
Department: Information Technology
Benefits: 401(k)
Req ID: 606

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