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Technical Support Associate Jobs in Delaware (NOW HIRING)

Capital One

Associate, Accounting

Wilmington, DE · On-site

Associate, Accounting Does the idea of working with professional, highly trained accountants ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Capital One

Associate, Accounting

Wilmington, DE · On-site

Associate, Accounting Does the idea of working with professional, highly trained accountants ... For technical support or questions about Capital One's recruiting process, please send an email to ...

Lanxess

Associate Scientist BHeller_USA

Wilmington, DE · On-site

Lead application-focused research efforts that provide direct technical support to customers in the ... Work closely with scientists, research associates, and broader interdisciplinary teams, including ...

Courser

Coordination Engineer

Wilmington, DE · On-site

... technical issues, including password resets, account unlocks, printer issues, and workstation support. · Associate degree in Information Technology, Computer Science, or a related field, or ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Delaware

Technical Support Associate information

See Delaware salary details

$11

$24

$57

How much do technical support associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical support associate in Delaware is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Delaware look for?

The top searched job categories for Technical Support Associate jobs in Delaware are:

What cities in Delaware are hiring for Technical Support Associate jobs?

Cities in Delaware with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Field Service Engineer I - Pulp & Paper

Dover, DE • On-site

Honeywell International, Inc.
Furniture Manufacturing • 10K+ employees
Learn more about Honeywell International, Inc.external

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

Job description

Join a team recognized for leadership, innovation, and diversity

Honeywell’s Field Service Engineers provide on-site installation, start-up, maintenance, troubleshooting, upgrades, and technical support for automation control systems and advanced manufacturing technologies. This position specifically supports Honeywell automation solutions within the Pulp & Paper industry , with a primary focus on Honeywell QCS (90%) and EPKS/DCS (10%) platforms.

Your Focus:

Support Pulp & Paper customers through maintenance, modernization, troubleshooting, system diagnostics, installations, upgrades, and plant outage support. This is a customer-facing, self-directed role requiring strong technical and problem-solving skills, with on-call responsibilities and up to 60% travel to customer sites throughout the Midwest and West. Primary service locations include Green Bay and Menasha, Wisconsin .

18-month Honeywell Training & Certification Program:
  • Commitment to an 18-month training program to obtain and maintain L3 CEAT (QCS L3) certification while performing normal job duties.
  • Up to 60% travel based on customer site requirements.
Key Responsibilities
  • Travel to multiple Pulp & Paper customer sites to provide technical support, equipment maintenance, installation, commissioning, and troubleshooting.
  • Support Honeywell QCS and EPKS/DCS control systems at customer facilities.
  • Provide technical support during plant and machine outages .
  • Perform scheduled preventive maintenance, corrective maintenance, system diagnostics, and troubleshooting.
  • Support system upgrades, new installations, modernization projects, and new functionality.
  • Work directly with plant operators, plant management, contractors, third-party vendors, and Honeywell personnel.
  • Collaborate with Honeywell’s Global Technical Assistance Center to resolve complex technical issues.
  • Perform on-site pre-start-up, start-up, warranty, contracted service, troubleshooting, and customer training.
  • Maintain system backups and support Windows OS and antivirus updates for applicable systems.
  • Review technical drawings, prints, specifications, manuals, and system documentation.
  • Participate in on-call/standby duties and respond to customer callouts as required.
  • Accurately document completed service and maintenance activities and prepare periodic reports using Excel, Word, and PowerPoint.
  • Maintain proficiency in Honeywell products, installation practices, equipment protocols, and safety requirements.
  • Communicate professionally with customers while building and maintaining strong customer relationships.
  • Support and mentor peers while contributing to a culture of continuous improvement and teamwork.
YOU MUST HAVE
  • High School Diploma
  • 1 year of professional experience in an engineering or technical field; military electronics experience may be considered equivalent
  • Valid driver's license
  • Ability to pass customer background checks and random drug testing
  • Strong troubleshooting, analytical, and problem-solving skills
  • Strong communication and customer service skills
  • Ability to work independently and manage multiple priorities
  • Basic Windows OS and Microsoft Office experience
  • Knowledge of system installation, configuration, and maintenance
  • Ability to lift/move up to 50 pounds and perform physical activities including standing, walking, climbing, kneeling, reaching, pushing, pulling, lifting, and grasping
  • Ability to work safely in Honeywell and customer HSE environments

*Engineering or technical experience may include field service, technical operations, industrial maintenance, process automation, pulp & paper or heavy manufacturing , prior military experience, development, or reliability engineering.

WE VALUE
  • Pulp & Paper industry experience
  • Veterans
  • Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, or Mathematics
  • Associate’s Degree in Industrial Engineering or Technology
  • Commitment to obtain and maintain L3 CEAT certification within 18 months (training provided)
  • Experience with industrial process control, instrumentation, or automation systems
  • Networking experience
  • Previous Field Service Technician/Engineer experience
  • Technical installation and commissioning experience
  • Familiarity with Honeywell products and control systems
  • Ability to read and interpret technical manuals, drawings, schematics, and specifications
  • Electrical and mechanical systems knowledge
  • Proficiency with Microsoft Office and diagnostic tools
  • Strong critical thinking and troubleshooting skills with the ability
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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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