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Technical Support Analyst Remote Jobs in Riverside, CA

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

Analyze ticket patterns and provide objective feedback to management regarding improvements to ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

Analyze ticket patterns and provide objective feedback to management regarding improvements to ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Origence

Application Product Support Analyst I

Irvine, CA · Remote

$22 - $27/hr

Develop and maintain technical and operational expertise for CU Direct products and systems ... Working knowledge of remote access tools and web browsers such as MS Teams, GoToAssist, Chrome and ...

New

Origence

Application Product Support Analyst I

Ontario, CA · Remote

$22 - $27/hr

Provide high-quality technical support and customer service via telephone and/or electronically to ... Working knowledge of remote access tools and web browsers such as MS Teams, GoToAssist, Chrome and ...

Professional Search Group - Orange County

Be Seen First

Technical Customer Support Representative

Irvine, CA · Remote

$22 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... Team-oriented mindset Preferred Qualifications * 3-5 years of experience in technical support or ...

Professional Search Group - Orange County

Be Seen First

Technical Customer Support Representative

Corona, CA · Remote

$22 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... Team-oriented mindset Preferred Qualifications * 3-5 years of experience in technical support or ...

Saalex

AMBIT/SIS Technical Specialist

Corona, CA · Remote

$100K - $125K/yr

... remote and distributed system environments * Support analytics, modeling, and simulation efforts ... Develop and maintain technical artifacts, including: * System design documentation * Requirements ...

Saalex

AMBIT/SIS Technical Specialist

Corona, CA · Remote

$100K - $125K/yr

... remote and distributed system environments * Support analytics, modeling, and simulation efforts ... Develop and maintain technical artifacts, including: * System design documentation * Requirements ...

Saalex

AMBIT/SIS Technical Specialist

Corona, CA · On-site +1

$100K - $125K/yr

... remote and distributed system environments * Support analytics, modeling, and simulation efforts ... Develop and maintain technical artifacts, including: * System design documentation * Requirements ...

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110.21K - $137.76K/yr

... including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes

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How much do technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support analyst remote in Riverside, CA is $28.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $32.60 per hour, depending on experience, location, and employer.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.
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Technical Support Analyst Remote jobs near you
Technical Support Engineer

Technical Support Engineer

Axonius

Ontario, CA • Remote

$90K - $110K/yr

Other

Posted 15 days ago

Job description

Location: Ontario, Canada

The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product challenges. As a Technical Support Engineer, you will act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement. The mission of this team is to deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.

Responsibilities
  • Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
  • Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
  • Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.
Minimum Qualifications
  • 3+ years of professional experience in a Technical Support role specifically within the software or technology sectors.
  • Professional experience troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
  • Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
  • Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.
Preferred Qualifications
  • Experience reading or writing code, with a specific proficiency in Python.
  • Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues.
  • Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.
  • Proficiency with database platforms and the ability to troubleshoot data retrieval issues.
  • Hands-on experience with MongoDB and OpenVPN.
  • Professional experience managing and troubleshooting applications within Docker containers.

#LI-LW1 #LI-REMOTE

Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (bonus and equity included in addition to the below numbers)
$90,000—$110,000 USD

About Axonius:

Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.

Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.

Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more aboutbenefits at Axonius.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectivesto apply. All qualified applicants will receive consideration for employment without regard torace, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordancewith our Global Job Candidate Privacy Notice.

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