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Technical Support Analyst Remote Jobs in Addison, TX

VetsEZ

Senior Business Analyst (Remote Opportunity)

Dallas, TX · On-site +1

$91K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role will support the design, development, and implementation of an AI Patient Health Data ... The Senior Business Analyst will translate complex clinical, business, and technical needs into ...

Armavel, LLC

Cybersecurity Risk Analyst (REMOTE)

Dallas, TX · Remote

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Risk Analyst performs annual reviews to support effective continuous monitoring and to ensure ... Bachelor's degree in Computer Science, Mathematics, Engineering or technical discipline and 10 ...

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

Sync.com

Technical Customer Support

Dallas, TX · Remote

If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote ! Your to-do list: * Provide exceptional technical support to customers using ...

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RN/BSN Epic Willow Build Analyst (Remote)

Dallas, TX · Remote

$85K - $128K/yr

  • Medical

  • Dental

  • Vision

... technical teams to deliver innovative solutions that enhance patient care and operational ... Perform application build, testing, implementation, upgrades, and ongoing production support.

Initio Capital

Technical Strategy Analyst

Dallas, TX · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Initio Capital

Technical Operations Analyst

Dallas, TX · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and ... Support strategy, sourcing, diligence, product, growth, finance, and operations projects. WHO THIS ...

Noblesoft Technologies

Business Analyst

Dallas, TX · Remote

Remote Skill Requirements * Proficiency in data analysis tools and financial software * Strong ... Business Analysis, Project coordinator, Analyzing reports and providing technical support ...

Humana

Technical FinOps Analyst

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting FinOps or cloud cost management practices across AWS, Azure, and/or GCP ... Limited Geography Remote - This is a remote position but located within a specific geography. Must ...

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See Addison, TX salary details

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How much do technical support analyst remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support analyst remote in Addison, TX is $26.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $30.24 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are popular job titles related to Technical Support Analyst Remote jobs in Addison, TX?

For Technical Support Analyst Remote jobs in Addison, TX, the most frequently searched job titles are:

What cities near Addison, TX are hiring for Technical Support Analyst Remote jobs?

Cities near Addison, TX with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Addison, TX as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,447 per year, or $26.7 per hour.

Senior Business Analyst (Remote Opportunity)

VetsEZ

Dallas, TX • On-site, Remote

$91K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

We are currently looking for a Senior Business Analyst for a 100% remote position supporting a large federal government healthcare modernization project. This role will support the design, development, and implementation of an AI Patient Health Data Summarization capability within the Joint Longitudinal Viewer (JLV) Clinical Decision Support (CDS) Widget. The Senior Business Analyst will translate complex clinical, business, and technical needs into actionable requirements while analyzing C-CDA clinical documents, healthcare interoperability standards, and AI-generated patient insights.
The Senior Business Analyst will work within an Agile, multidisciplinary team alongside clinical stakeholders, Product Owners, architects, developers, data and AI teams, QA engineers, and government stakeholders. The role requires close collaboration across clinical and technical teams to ensure AI-generated summaries accurately represent patient information, remain traceable to source data, and integrate effectively into clinician workflows.
The candidate must reside within the continental US.
Responsibilities
  • Gather, analyze, and document business, technical, and clinical requirements for AI-driven patient health data summarization, including detailed user stories, use cases, process flows, functional specifications, acceptance criteria, and measurable success metrics.
  • Analyze and interpret C-CDA clinical documents, including CCDs, discharge summaries, progress notes, History and Physical documents, and procedure notes, and map clinical information to applicable healthcare interoperability standards and terminologies.
  • Develop and maintain requirements, data mapping, and traceability matrices connecting clinical data sources, business needs, functional requirements, testing activities, and deployment artifacts while evaluating data quality, completeness, and normalization requirements.
  • Define requirements, validation criteria, risk mitigation strategies, and traceability standards for AI-generated clinical summaries and collaborate with clinicians, data scientists, engineers, and architects to evaluate clinical relevance, accuracy, transparency, usability, and responsible AI practices.
  • Facilitate requirements workshops and stakeholder sessions, serve as a liaison between clinical, business, government, and technical teams, and communicate findings and recommendations through project documentation, presentations, and executive briefings.
  • Partner with QA and development teams to create test scenarios and validation criteria, support User Acceptance Testing and defect triage, verify delivered functionality against requirements, and participate in Agile ceremonies including backlog refinement, sprint planning, and stakeholder reviews.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements
  • Bachelor's degree in Business, Healthcare Informatics, Health Information Management, Computer Science, Information Systems, or a related field, with 5+ years of experience as a Business Analyst supporting healthcare IT systems.
  • Strong experience analyzing clinical data and healthcare interoperability standards, including C-CDA, HL7, USCDI, and healthcare data exchange concepts.
  • Demonstrated experience gathering, analyzing, and documenting complex business, functional, technical, and clinical requirements, including user stories, acceptance criteria, process flows, data mappings, and requirements traceability.
  • Experience analyzing healthcare data quality, clinical document structures, data integration requirements, and complex clinical information such as medications, allergies, problems, laboratory results, procedures, and care plans.
  • Strong analytical, critical-thinking, problem-solving, and communication skills with the ability to translate complex clinical and technical concepts for both technical and non-technical stakeholders.
  • Demonstrated ability to collaborate effectively within Agile software development environments and across multidisciplinary teams of clinicians, Product Owners, architects, developers, engineers, and QA professionals.

Additional Qualifications
  • Experience supporting Department of Veterans Affairs (VA), Department of Defense (DoD), or other federal healthcare programs, with familiarity with JLV or similar clinical viewing platforms preferred.
  • Knowledge of FHIR APIs, SMART on FHIR, CDS Hooks, Clinical Decision Support platforms, and clinical terminologies such as SNOMED CT, LOINC, and RxNorm.
  • Experience supporting AI or machine learning-enabled healthcare solutions, responsible AI and data governance practices, SQL/data analysis, Azure DevOps or Jira, requirements management tools, AI-assisted requirements validation and traceability, or AI-enabled software testing and quality assurance activities.

Security Clearance Requirements
  • U.S. Citizenship is required.
  • All selected candidates must successfully complete a background check.
  • Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits
  • Medical/Dental/Vision
  • 401k with Employer Match
  • PTO + Federal Holidays
  • Corporate Laptop
  • Training Opportunities
  • Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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